Ubi-Milky

Hello @r_-_ thanks for providing this clip and screenshot of the Capitol building gate. We are aware of this bug where players can clip through the main gate after it was reported to us previously, but unfortunately, this is not something we have been able to patch out of the game yet. Thank you for the bug report!

Hello @r_-_ thanks for sharing this screenshot and video clip with us as well as detailing this area on the map. I will pass this on to our Division team as feedback as I believe at the moment it may be intentionally designed that way to make fighting these legendary NPC fights more difficult. We will let you know if we receive any updates from the Division team regarding this area.

Hello everyone, we have received an update from our QA team, who would like you to answer these very specific set of questions when able, so we can pass this back on to them to continue their investigation into these disconnections.

I understand some of you who have posted already mentioned grouping with other players outside of EU that you believe may be the cause >

• Did you join the Countdown mission solo, or did you join with a party you had already created when the disconnect happened? 
• If you were in a party when you joined, are all players in the party from the same region? 
• Do the player/party members have a wired or wifi internet connection? 

Hello @Kewliuke our QA team got back to us and thanked you for the video, they asked if you are able to provide a screenshot of the gear/armour you had equipped at the time this happened with the ongoing directive?

Thanks for those images @Ojustaboo I appreciate you sending them over, I will send them over to our Division team as this seems most likely bugged and do my best to update you when I receive a reply from the QA team, thanks for reporting this to us.

Hello @MetalMask_ thank you for getting in touch with us about this issue. I know of an issue with the firing range, where some weapons/gear may not display the correct damage stats, can you let me know if you also noticed this issue when testing the Striker Battlegear in the open world?

Hello @GhostAgent14 and @Saqiw thank you for your replies. Refunds are given on a case-by-case basis.

Did you explain to support that you both tried to spend textiles ...

Hello @razor12345678 thank you for getting back to us with that screenshot.

According to the in-game description, the Hollow Point bullets should be awarded when a set of 4 pieces of gear are equipped - this obviously did not work for you until you equipped a 5th piece of matching gear, so I will report this to our Division team to look into.

If you do have time to capture a video clip of just the 4 pieces equipped, showing no Hollow Point ammo being rewarded after killing a marked enemy, do let us know and post it in the thread.

I will do my best ...

Hello @T-H-U-D-D thanks for getting back to us.

This issue is currently being looked into by our Connect team and Forum team, we have a pinned post that confirms this in our Ubisoft Connect forum with similar troubleshooting steps to what you were advised >
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Thank you for your reply @PosiXchriS is there any way you could provide an annotated screenshot or video clip, that will help clarify this new issue and report this to our QA team?

Please check our pinned post here and follow our guidelines as best you can for bug reporting, to help us gather all info needed for our QA team, thank you >
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Thank you for the reply @Every1H8Rayman, we are aware that after the Season 10 update launched, some items were removed from the expertise system, this has been mentioned to us by a few players so far, so we are checking players accounts on an individual basis when they contact us privately on our support links. Thanks for bringing this to our attention too.

Hello @Delimanic7203 thanks for getting in touch with us. The known issue list and Trello board is curated by the Division dev and community team, we have no control as Ubisoft Support what will be listed as an issue of importance there, unfortunately.

If you or anyone else is missing items, components, or caches after the Season 10 update, for all missing item requests, please get in touch with us over a private support ticket with more information using one of these links, as we must look into missing items on a case by case basis, and check your account and invent...

Thank you to everyone who contributed to this thread, we've raised an investigation into this with our QA team and will get back to you when we have an update or more specific questions we may need to ask, such as date and time of occurrence, the regional servers used, details such as this that may help us pinpoint what players it is affecting.

Thank you for sharing and answering this information in the thread so far, we've passed this onto the team investigating too - thank you

Hello Sam-SamFisher, thanks for getting back to us and updating us that a driver update fixed one of the issues with the skin you experienced.

If you do happen to capture any screenshots of the other issues, please share them with us in separate threads and we can track these issues more efficiently, or post them in separate posts and we can fork them to their own threads as well.

Please check our pinned post here if you do wish to capture some screenshots we can forward to our QA team, thank you >
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Hello everyone, thanks for bringing these frame drop issues with status affected to our attention. Does this affect all status effects or only certain status effects that are applied?

If you have yet to try, please run through the steps posted above by Ubi-MrM to help rule out a few possible causes and check if this is connected to a certain driver update also.

If you have tried these steps, without any improvement, are either of you able to post a screenshot of your in-game settings, and list your computer specs, CPU, GPU, GPU driver, Ram, so we can try and replicate this issue on similar hardware?

Hello @GuardOfDead57 thanks for feeding this back to us. I am unsure if this is intentional at the moment, so I will forward this to our Division game team, to ask if outfit completion should reward the player with a tattoo. I will do my best to update this thread when I know more, thank you.

Hello everyone, thanks for providing this detailed info of what changes are not reflected on the Heartbreaker set, our devs are aware of the issue and are hoping to patch this on a future update, we won't require any further images or videos for now, thank you for your help.

Hello @fronik-tu thanks for getting back to us and for providing that screenshot.

We can not guarantee that we will be able to add this language to this version of the game - Ultimate Edition, but we will feed this request back to our Division team so they are aware of it.

Thank you for providing this update, and thank you for trying to contact the PlayStation store about this issue also.

Hello @Kewliuke thanks for providing that video and thank you both for letting us know you are both affected by this issue.

I've forwarded it to our Division team and I will do my best to let you know of any updates I receive back when our QA has had some time to look into this and attempt to replicate.