Ubi-Milky

Hello everyone, thank you for your comments.

I can see this query has been answered by explaining the different rewards available on the free season pass/rewards track and the rewards available on the paid season pass/rewards track. I will mark this thread as resolved, thank you.

Thank you for the reply @Traumahawk and for sharing this detail of the workaround.

For anyone else experiencing this exact crash when trying to claim the final loot crate, I can document this with our Division team so they are aware of it, but in order for them to investigate the issue, they will need system files from affected players as per any crashing issue with the game that we report to our Division QA team.

If you would like to send us these files, please get in touch with us as Ubi-TheBerry posted above or check our post here > ...

Thank you for raising this with us @ven8ture, I will document those missing stats with that particular mask, if you encounter it again with any other gear, please let us know the name of the gear so we can check if this is intended to appear like this without stats or not, thank you.

Hello kw_jn thank you for also offering your thoughts on this issue and how you believe it to be an exploit. I will forward the clip to our Division team to check if they are aware of this, thanks for raising this issue with us.

Hello @SuspiciousPixel thank you for your reply. I have looked into this and whilst we have a few issues being investigated for the countdown mode, I could not see any investigations into players being unable to use skills or grenades.

Please come back to us when you have had time to play Countdown again - another thing to note, the hardware/FPS monitoring software may also be causing issues with the game's controls. I recommend disabling that overlay, and testing the Countdown mode again to see if your skills and grenades are still unusable, whilst no overlay is a...

Thanks for your reply V4MPiR1, we ask players to verify their game files for some issues, to rule out if this is caused by a corrupted/missing game file, or is indeed a bug present in everybody's game.

I can see an investigation was opened by our QA team, who were able to reproduce this issue and plan to fix this for the next update.

When it comes to updating the Known Issues lists we have, this is not actioned by Ubisoft Support but it is owned by the Division Community team and Dev team, so we can not make adjustments to this list ourselves, or decide what issues will be added and what can be omitted, thank you.

Thanks for providing this link V4MPiR1.

We have these issues documented in our two known issues lists at the moment, but we are in the process of updating both lists as we found some discrepancies recently, thank you. This issue is known to us and a fix is planned, thank you to those who helped raise this.

Thank you to everyone who reported this issue with the notifications, and thank you to @V4MPiR1 for providing that video. I will forward this to our Division team now to try and replicate - thanks for creating this bug report!

Thank you for your replies everyone, so it seems to be affecting different gear for both of you since the update. For most missing content or inventory queries, we would need to check your account for these items and when they were gifted/earned in-game.

If the items appear on your account but not in your game and you can show us your inventory, we would then get our Division team to look into this deeper and open an investigation if needed.

If you are still missing this gear from your inventory at the time of reading my message, please get in touch with us over a private support case, with the names of the missing items, so we can look for these on your Division account side > ...

Hello ArthurFriend and HKenKen, thank you for getting in touch.

This issue appears on our known issue list and is under investigation by our devs and QA > 'We are investigating reports from players claiming they lost expertise ranks on their items'

Please keep an eye on our news and announcements section for any further updates on this issue.

Hello @SoulBrotherNr3 thank you for reporting this.

We currently have a known issue with the Sledgehammer where its Talent will stay active after swapping your weapon. Can you confirm if this is the same issue you have, or does your issue slightly differ?

Hello @Skylers_Meth thanks for getting in touch. This issue with Kelso disappearing was previously reported to us for a different bounty and our QA testers found that in some videos provided by players, the bounty was no longer active in the clips which would cause Kelso to disappear.

If you are unable to find Kelso to start the Trig bounty, can you let us know what missions you currently have active if any?

Have tried fast travelling and returning to the area, or restarting the game, does Kelso then appear for you?

How often has this issue affected your game?

Hello @SirMort187 our community team recently updated our known issues list, the changes to the rifle's damage trait in the game, is something the team are aware of and are hoping to fix for TU16.1, the next update >

'All High-End Assault Rifles have Rifle damage as a Core Attribute'

Hello @JulianMill thank you forreplying to us and trying this step.

These graphical issues could be caused by a number of things. To help narrow the cause down, could you please run through all the steps in this guide >
https://www.ubisoft.com/help?article=000061047

Should none of the steps work for you, I invite you to create a support c...

Hello @blendmode thank you for getting in touch with us about this.

Can I ask how long on average are you waiting for the loading to complete and are you able to provide a video clip showing the wait?

If you visit another island and interact with it, then come back, does the airship delay stop occurring?

Hello @Cpt-Wenchbane thank you for also mentioning these missing items from your Pre Order of the Season Pass. I have passed this information onto our Anno team and I will merge your thread with another player who also recently had this issue. Thank you.

For the Twitch items that may have gone missing, we would need to see an image of this redeemed and claimed in Twitch, in your Drops menu and ask you to contact us about this here, so we can check your account for drop history >
Ubisoft Email/Live Chat support > ...

Hello @fluffycat2021 thank you for getting in touch with us. I can confirm the missing Trade Union building in the Eden Burning scenario was reported to us previously and is still under investigation. I will let our Anno QA team know that this issue has also affected you.

Can you please try verifying your games files within the game launcher, to see if this is a corrupted or missing file that may be causing this issue? >

Ubisoft Connect > https://www.ubisoft.com/help?article=000060529...

Thank you for bringing this to our attention blendmode and for highlighting the difference between the two trade offers when selling each ship.

I will report this to our Anno team, if you discover any other ships that this affects in the game do let us know, thank you.

Hello @RadicalZeal thank you for getting in touch with us about your Pre-order bonus content.

Looking into this issue, I found conflicting information about if this issue was fixed or still under investigation - I have passed your details onto our Anno team, along with your case details. Hopefully, we can look into this missing ornament issue again and update you soon, thanks for bringing this issue back to our attention.