Ubi-Milky

Ubi-Milky



27 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @GoodGuy82 thank you for your gameplay query on Specialist traits/talents.

I am unable to answer this question for you at the moment, so I have reached out to our Anno game team to see if they can offer an explanation as to why these traits exist if not used in some Expeditions. I will update this thread when I have more information.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you for noting this detail Asterix201252 and additional change to the game in the 14.1 update. We will do our best to update the thread hundreAd1800 once our Anno team have gotten back to us and let us know if this is working as intended or not, thank you.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello again hundreAd1800 thank you for reporting this issue with the Obreras's New World build menu and the repeated Hospital icon. I will report this to our Anno team.

Please stand by for any further questions we may need to ask you about this, if our QA team can not replicate this, we may need a copy of your save file as explained in this post > https://discussions.ubisoft.com/topic/110789/

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Synchronos357 thank you for your post.

I can not see the temperature and Arctic region mentioned in our recent game changes or balancing notes, I will reach out to our Anno team to see if this is working as intended and do my best to update you when I know more.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @soyamilks thanks for reporting this issue with examining the research institute item's.

Unfortunately I do not have a recent game save to test this on to see if it also happens in my game.

If anyone could record a short video clip for us and drop a link in this thread as explained in our pinned post > ...

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    Ubi-Milky on Support Forums - Thread - Direct

Thanks for spotting this in the statistics dashboard hundreAd1800, I will forward this to our devs, thank you for the images.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @Gluiperd13 thanks for getting in touch with us and sorry to hear of your game crashes.

Can you double-check your GPU and Vram specs? I believe the RTX 2060 should have more than 2GB of Vram - the game needs at least 8GB of Vram to run according to our system requirements for the game.

Looking at your event log, it appears some game files are missing which may be causing the crash. In order to fix this, can you please try verifying your game files in your game launcher, this should repair any game files that are missing or corrupted >>

Ubisoft Connect > ...

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for the help @blendmode

@hundreAd1800 To help illustrate that these particular ships can not be built, can you show us an image of your inventory, so we...

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    Ubi-Milky on Support Forums - Thread - Direct

Thanks for noting this workaround of restarting the game @mickj16, hopefully the original poster of this thread can try this too when they revisit this thread. I will keep my eyes peeled for more reports on the forum, as the forums have been very active since the update.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @GoodGuy82 thank you for your gameplay query.

When you attain a high attractiveness for your city/island, there will be a chance Elise 'the Nose' will visit this city. You may also receive a different visitor in her absence, however this it also comes down to chance. The exact probability of how often you will receive w visit and from whom, is not something we have disclosed publicly.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @potter234 thank you for getting in touch with us about DX11 and DX12.

The game requires either of these DirectX versions found on more recent versions of Windows in order to run the game correctly. Our system requirements to play the game can be found here > https://support.ubisoft.com/en-us/Faqs/000040424/

If you do not meet the system requirements and some of your PC specs fall short, you may encounter performance issues or you may be unable to play the game at all, regretabbly.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @kairockz thank you for getting in touch with us after the update.

Could you give us a little more information on what exact items specifically have disappeared from your game and from what industry?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @PinBeaCo sorry to see that you are missing these ornaments!

Could you please name the ornaments that should appear in your game but are currently missing, so we can check if other players are having the same issue too or if this is an isolated incident?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Irishoholic, thank you for your sharing your thoughts and ideas on changes you would like to see made to saving games.

I will move this thread to our player General Discussion section of the forum to see if there are other players who would like to contribute to this topic, so it can be seen by other players discussing the current gameplay, and also our game devs.

If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum, as the Player Support section is more for bug reporting and technical issues, thank you!

Comment

Hello @Irishoholic, thank you for your sharing your thoughts and ideas on changes you would like to see made to saving games.

I will move this thread to our player General Discussion section of the forum to see if there are other players who would like to contribute to this topic, so it can be seen by other players discussing the current gameplay, and also our game devs.

If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum, as the Player Support section is more for bug reporting and technical issues, thank you!

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello hundreAd1800 thanks for reporting this minor visual issue, I'll pass this on to our dev team to make them aware, thank you for your post.


26 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello again @fknM3R0, we opened an investigation into this with our QA team but so far they have been unable to reproduce this issue with being unable to pass through the door.

They wanted to ask you the following, please let us know as soon as you can so we can pass this back to our QA team to help them continue investigating >

  • On which platform did the users encounter the issue?
  • Were you playing solo or with friends when you encountered the issue?
  • Did you have any issue with your ping or internet connection that day, whilst in-game, pr...
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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone thanks for getting in touch with us.

Just a quick update, this issue is a bug, you should be able to deconstruct an item without having to mark it as 'junk' first. We are also aware that the 'mark all items as junk' option may not be working as intended either.

Our QA team have been able to reproduce this issue and are currently looking into a fix, thank you for raising this.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @AintSaint thanks for getting in touch with us.

The supported languages listed on the games Store page are the languages the game was translated to overall, however, this does not mean you will receive all of those supported languages, in your particular version of the game.

If you are playing on PC, you may be able to download additional language packs for your game, by following our guide here > ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @chacachaca13 thanks for getting in touch with us about this.

Can you please clarify, do you have your Cardinal skin equipped and it does not show in-game, or is the Cardinal skin missing from your inventory please?

If the issue is the former, can you please show us a screenshot of where you have this equipped in your menu, so we can report this as a bug, as per our bug reporting pinned post > ...

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