Ubi-Milky

Hello @o_ne_sa_ma thank you for your reply.

The 4-0xFFF0BE25 can occasionally affect players in the game, this is an issue that has existed for a few seasons in the game. We can not guarantee you will never see this error code and disconnection again.

If you haven't already tried, we would advise basic connectivity troubleshooting for the game on your platform to help prevent any disconnections > https://ubi.li/YPwnl

We w...

Hello @PANMIENTUS thanks for getting in touch with us.

If you have recently experienced issues with lag, please check our Ubisoft Live Feed for any reported issues with our online games when this begins to occur > https://www.ubisoft.com/hel...

Hello @WildnachosHK thank you for getting in touch with us.

Do you happen to see any error codes such as 2-0x0000D00C when you are disconnected, then unable to reconnect?

If this is happening to you on a regular basis I would recommend the following >

1. Disable any VPN software you may be using
2. Disable any background programs that you may be using, other than the game itself and launcher (if using PC)
3. Try connecting to a different datacentre to see if you can improve your connection (if using PC) > ...

Hello @PISANGK3JU thank you for getting in touch about this error code.

As you are playing on PC could you please open your gamesettings.ini file in a text editor, then change the value "UseProxyAutoDiscovery" from 0 to 1 and then save this file. This was known to help some players on PC prevent the 4-0 error codes from occurring in-game.

If this does not prevent the error code from appearing, would you please make sure to follow all the steps in our connectivity troubleshooting guide, as this contains the most common steps for improving a player's connection to the game to the games servers >  ...

Thank you for the reply @vxie

For full transparency, this issue is something that has been brought up to us previously to the Siege team, where players are unable to join a ranked game despite having a high clearance level.

To play with your friends in a ranked match, you must have an MMR difference no greater than 1000.

The option to verify your game files will depend on what game launcher you purchased the game from, please check the following guides here >

Ubisoft Connect > ...

Hello Loakii sorry to hear the server has crashed and you have been kicked twice from the game.

Lifting sanctions is something we have never been able to do for players affected by disconnections, it is solely controlled by the game.

If you encounter another disconnection, we advise checking our server status website for a live update on the game > https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status)

If there are no issues on the server when you are disconnected from a match, please follow your specific platform guides below and be sure to run through all of the steps listed. These guides contain the most common fixes for connection issues and can help rule out things that may be causing it >  ...

Hello @SecrtAgntRandyB thank you for getting in touch with the lag and other issues you experienced in-game.

If this all happened in one match only, it was most likely caused by a deteriorating connection to our server for you and your friends, in this case we would advise checking our servers for any degradation when this happens > https://rainbow6.ubisoft.com/status/: (https://rainb...

Hello @Tubooooooorg thank you for getting in touch with us.

Your CPU issue can be caused by various things, though I have never come across a CPU load when playing on a certain account.

Do your friends live in a different region to yourself or do you use any kind of VPN software, or change your datacentre settings to be able to play with them?

I recommend running through the following steps to try and lower the strain and usage on your CPU when playing the game >
 
-Check your power options in Windows and set it to High Performance in case ...

Hello friend thank you for getting in touch with us.

The languages you will have available in-game will be based on what regional version of the game you have purchased and what location you currently reside in.

It looks as though you may have the Russian/Simplified Chinese version of the game, so English will not be available.

If you would like us to double-check the version of the game you have, please get in touch with us with a direct message over one of the following links, with the name of the game you purchased and what language you wish to use so we can check >>

Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contac...

Thank you for the reply @Sir_Aziz, our QA team have been able to reproduce this issue also. We will do our best to update this thread when we have more information, so thank you for reporting this to us.

Hello @matrix5559 thank you for getting in contact with us.

When you purchase a Ubisoft+ subscription you should gain access to any DLC for that game too. For TD2 you should have been granted access to the Warlords of New York expansion.

If you are missing this content, please get in touch with us about your subscription over one of the following support links so we can check your account, thank you >

Ubisoft Email/Live Chat support > ...

Thanks for bringing this to our attention @WLDrunknMunky

Please let us know if you are able to reproduce this on your Series X and we look forward to you capturing a video to better illustrate the issue for us.

If you need any help capturing a clip and uploading it to the forum, please use your controller's share button to upload it straight to YouTube or Twitter. After uploading to one of these websites, you should be able to post the URL link to the video in this thread, thanks again.

Hello @MONKEiKiNG thank you for getting in touch with us about your missing character.

In order for us to help you with this issue, can you please contact us privately, with the information you provided over a support case, so we may forward this to our Division team to look into?

Please use one of the following links to contact us with a direct message and please specify this is PC also, thank you >

Ubisoft Email/Live Chat support > ...

Thanks for confirming this is working as normal for you and your clan Noxious81

@Drauf If you still happen to spot un-named bosses at Heroic control points whether a Manhunt is active or not, please update us?

If you can capture a video of this happening in your game at these Heroic control points, it will help us illustrate the issue to our Division QA team, and enable us to ask if un-named bosses will show at certain faction's control points is intended > ...

Hello @Oatiecrumble thanks for getting in touch with us about this.

I am unsure if this is a duplicate post, but I have come across this issue mentioned above with the missing images for the apparel, I am also aware that players noticed issues after attaining the Baby Chest gear. Thank you for your report, I'll make sure this detail is passed onto the invesitigation.

Hello ELCAMPEIRO thank you for your question and thank you echolecter for explaining how to start the seasonal Manhunts, by travelling to the White House basement to talk to Kelso and listen to the mission briefing audio.

If you are still having trouble beginning Season 10 @ELCAMPEIRO after following these steps, please let us know?

Thank you for sharing your experience and thoughts on this exploit @ankvangoro

I looked into this issue and I don't believe we have it recorded as an exploit. I will try to find some video clips of this online, but if anyone should come across any video clips uploaded to the internet, or can record one yourself, please pop a link in the thread if able, thanks again.

Thank you for getting in touch with us @PG1286

Can you please check that you are using the same Xbox Gamertag account on both your Xbox One and Series X first of all?

Next can you please check your Ubisoft account is currently linked to your Xbox gamertag, by checking linked accounts, after signing into our website here > https://account.ubisoft.com/en-US/account-...