Ubi-Milky

Hello @LegendaryDaddy thank you for your feedback - just to be clear, this issue is currently under investigation by our Division team after we reported it to them, They have asked us to ask affected players the following for the time being and report back >>

• Did players encounter any issues such as freezes, crashes, etc) after or while defeating Trig?
• If the player has reset the manhunt campaign, did they encounter the issue again on a second run?
• After defeating Trig did the player go straight to the White House or did they do something else?

Hello everyone thank you for bringing this issue to our attention.

This issue is known to our Division team and they referenced this in a recent Tweet from their Division brand account, this is intentional for some items, thank you.

Hello @Rmod2 thank you for the feedback, we can pass this on to our Division devs to look into, but we are unable to guarantee if this would be changed in-game.

Thanks again for the report, if you find any more exploits, please send them to us using this link, thank you >>>
Ubisoft Email/Live Chat support > ...

Hello @I3eard_of_War thank you for getting in touch with us and sorry to see you have seemingly lost some premium credits.

This is not something we can help with on forums, as we need to check your account and purchases. Could you please instead contact us privately with a proof of purchase of your premium credits and contact us using one of these links, thank you >>

Ubisoft Email/Live Chat support > ...

Hello @andresdriu thank you for getting in touch with us about players you encountered who were cheating.

We are unable to allow videos or naming and shaming of other players on our forum as it breaks our forum rules, can you please instead forward these clips to us privately using one of these links >

Ubisoft Email/Live Chat support > ...

Hello @HeigarHelfist thank you for your post, we've received a few reports of stats not updating for players in Ubisoft Connect and know this to be affecting The Division 2. This is currently being looked into by our Connect team, thank you.

Hello @DeathStriker540 I have not been able to find any recent reports of this issue occurring with the chests.

To allow us to double-check this with our Division team, can you forward a short video clip to us of this occurring, as explained in this post? >
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Thank you for your reply @IsolandLUli. In order to have this issue investigated, can you let us know what Windows OS it is you use, if you have the Connect overlay enabled in-case of conflict, and do you have an image you can provide showing you are unable to use the in-game chat? Do the options appear greyed out for you?

Hello @HankFett thank you for your post on these two issues.

Missing caches can sometimes be caused by server issues. This means that the items can take longer to appear in a player's inventory once the data or mission completion has had time to synchronize with our servers. 

Have you been able to wait a full 24 hours, to see if any of the items/gear have now synchronized and appeared in your inventory?

Have you also checked your in-game mailbox, as some in-game items were known to be added to this menu instead?

If you have checked both these st...

Hello @JohnnyPotPie69 thanks for getting in touch with us and sorry to hear an NPC has become stuck in this mission.

Was @Engino's advice able to help you defeat this NPC with the Jammer? If not can you provide a video of this occuring? This post will explain how you can forward a short video clip to us, of any potential bugs you have discovered >...

Hello @Pajlave thank you for getting in touch with us.

Can you let me know what the Twitch Drop campaign name was, and when the date this was live so I can look into this for you, to see if we have had any updates? Thank you

Hello @tsdrts thank you for your question, I do not wish to speculat on this, but the Siege team are sometimes able to make changes to the game, if they received overwhelming feedback from players on a certain topic.

If you would like to start a suggestion thread for this manual server addition, please create a new post in our General Discussion area of the forum for Siege, thank you.

Hello @Dazza81010-6 thank you for your comment. Are you able to provide answers to any of Ubi-Havocs questions above, so we can pass this on to our Siege team?

Additionally, can you tell us if this also affected you on PS4, like the original poster?

Hello @Healthbeard we plan on adding more crossplay connectivity during the next season, Year 7 Season 4, though I have no information on whether this will include cross-play invites between Stadia and PC players.

Hello @Tsuki_Prime sorry to hear you have'nt received your credits yet.

We aim to respond to all cases opened with our support team within 48 hours when possible, but occasionally this can take a longer amount of time if we there is a spike in players contacting us via our Live Chat, Email, Twitter and Facebook platforms.

Please make sure to forward any information you think may be relevant to your case to us during this time, so we can gather details more efficiently.

If you are losing connection to our chat service, you can always send us a DM over our social too >

Twitter Support >  ...