Ubi-Milky

Hello @danielvella20 thank you for providing these screenshots.

To recap this issue >

• You are playing on PS4
• You are trying to achieve a Back in the Day trophy (Play 10 rounds with an original Attack Operator in Quick Match/Ranked Multiplayer)
• You are trying to achieve a First Class Defence (Play 10 rounds with an original Defense Operator in Quick Match/Ranked Multiplayer)

• The stats on your mobile app do not display at all - have you tried seeing if the app needs updating or reinstalling?
• C...

Hello @rainbow6ck1 thank you for getting in touch with us.

As per our pinned email on missing content, we will need to assist you with this issue over a private support case >
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Hello @zeBaconcake thanks for getting back to us.

We are investigating an issue with freezing and the game crashes in the game, your issue sounds similar to in this pinned thread >
https://discussions.ubisoft.com/topic/169d774/latency-then-game-freezing-y7s3-post-here/223?lang=en-US

I apologize if the troubleshooting h...

Hello there @danielvella20, thanks for getting in touch about the statistics you see in Ubisoft Connect.

There can sometimes be up to a 24 hour delay for game statistics to update on the launcher, as the game needs to synchronize your progress with our launcher and servers.

This delay can sometimes also affect your Ubisoft Connect challenges/achievements.

If you have waited more than 24 hours for these statistics to update can you please tell us >

-The platform you play on
-The exact names of the statistics that have not been updated...

Hello @nongenuine thanks for getting back to us.

There could be a number of things causing the game to crash for you, we do have a few players that have mentioned the game stuttering and freezing, but I have yet to see that Task Manager must be used to close his.

Please follow the general troubleshooting steps given by Ubi Chiral above, as they contain the most common fixes for game crashes and will help rule out a few possible causes.

Should the steps not help you, we will need you to contact us with your system files as explained in the post above so...

Hello @RoboJoe987 thank you for the reply also.

Can you please tell us what exact system/platform you are playing on please? PS4/PS5?

We are unable to unlock trophies or achievements for you directly, as we do not have this ability and can not access any PlayStation/Microsoft tools that will allow us to do this on their platform, but we can document this issue and pass your player name along to the Siege teams investigation, to note you are one of the players affected, once we know your platform.

In the meantime, you may also wish to contact Sony via their website to see if they can help in any way.

Hello everyone, thanks for getting in touch with us about your sync issues with trophies/achievements on console.

I can confirm that we are unable to unlock trophies or achievements for you directly, we do not have this ability and can not access any PlayStation/Microsoft tools that will allow us to do this on their platform, so what we can advise you to try and fix this is somewhat limited.

Here are a few steps that helped other players with trophy/achievement issues in the past in some of our other titles >>

• It may be that you have not unlocked all of the conditions for the achievement/trophy as there is an additional hidden objective (mostly affects collectible trophies) so we would suggest looking up a trophy/achievement walkthrough for that console online

• It may be that the unlock conditions have yet to synchronize with our game's server, so we would advise following this basic connectivity troubleshooting for your platform whilst the ...

Hello everyone thanks for getting in touch and sorry we missed your initial post, it has been moved to our Player Support section now for assistance.

Lag and desync issues can arise from time to time due to a number of factors that could be from the player side, ISP side, or server side.

In order to rule out what is causing these issues with the game, we would like you to run through some troubleshooting steps to see if they can prevent this issue from happening in future. Please see our connectivity steps per platform here >>

PS4 - https://ubi.li/12soI
PS5 - ...

Hello @DasherJake thank you for coming back to the forum and thank you for your reply.

When a case is escalated to our game teams (this can include appeal requests for permanent bans) it may take us some time to fully investigate your account and game detail til we have a conclusion.

In this case, can see your ban appeal was denied after our Rainbow Six team looked into this for you, this means we as Ubisoft Support will not be able to assist you further with this issue, we take all breaches of our code of conduct and account security very seriously.

...

Hello @Refrusy , thank you for getting in touch about your attempted credit purchase.

We have activated a 24-hour delay for players when they are attempting to make multiple purchases in a short space of time. In this instance, you may receive an email from Ubisoft advising you of this delay or see a message saying 'Please try again later' - In this case, we would advise waiting a full 24 hours before attempting another purchase

If you are still having trouble purchasing credits after a full 24 hours, please check the following steps, to rule out a few possible ca...

Hello @A_Razwan thank you for getting in touch with us and thank you for sharing details of the steps you have tried so far.

First of all, I would recommend looking through Microsoft's own support guide to try and fix this audio issue with the voice chat, as this guide covers the most common causes of audio issues on PC, some of the steps you have tried are also included in this extensive guide >
https:/...

Hello @kubaldi thanks for getting in touch and thank you for opening a private support case with us.

Whilst you await some troubleshooting steps you can follow from your support case, can I also ask you to try the following steps that have been known to help with game launcher and overlay issues >>

• Make sure you are using the Connect launcher and not our former launcher Uplay. You can download Ubisoft Connect using this link > ...

Hello @Miko251 thanks for getting in touch and thanks for providing this video, I'm sorry to see you had some trouble reconnecting to a match.

If this happens often to you on PC, have you tried playing on a different regional server or trying any troubleshooting steps for your connection, to see if it can improve this disconnection from the game?

Connection troubleshooting PC > ...

Hello @GusFring,

The actions that can lead to permanent bans can include > 
- Toxic behavior in-game
- Inappropriate voice or text chat
- Cheating or using/installing banned software
- Illegal behavior/activity  
- Account buying/selling

Please read our updated Code of Conduct here for more information > ...

Hello @oO_HODOR_Oo thanks for getting in touch with us again.

When you play on quick match, which servers do you play on when you notice a change in your frame rate?

Usually players will connect to 1 of 3 different servers in-game by default, unless they have changed their datacentre settings in their config file, to connect to a specific server.

Hello @PlowPlow666 thanks for getting in touch with us about this character.

In order for us to double check if this is intended or is indeed a bug with customization, are you able to link us to a short 1-minute video clip of this issue?

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay that may be already installed on your PC > 
- Launch the game
- Make sure the game is visible on your screen before pressing any keys
- Press the Windows key and G key, then select the 'Start Recording' dot button to record a clip
- Upload your new video clip to a website such as Youtube/Imgur/Twitter and post the URL link to the video in the thread, so we can view t...

Hello @HalalDia sorry to hear your game is crashing on PC.

You have currently posted in the Just Dance forum, so I will move your thread to the Siege forums instead.

Could you please follow each step in our tech troubleshooting guide to see if these steps are able to resolve this issue? This guide contains the most common fixes for game crashes and it will help us rule out if your particular crashes are caused by hardware, software, corrupted game files, Windows settings and more > https://www.ubisoft.com/help?article=000061...