Ubi-Milky

Hi Faulty-Brain, further to what Ubi-Alinoa has said if you would prefer posting in your spoken language, you can always visit our support site for help by a German speaking agent.

Logging into our Support website, here - https://support.ubisoft.com/de-DE/Cases/New

If you scroll down the page to where it says 'Still Need Help?' Please fill in as much information as possible the click 'Submit My Case'

Thanks for letting us know Yodoran that the update resolved the issue for you. If you have any more issues please don't hesitate to make a post in the forum and we will do our best t to look into this as soon as we can.

Thanks for letting us know TheTendieMan that your issue is resolved and sorry for the delay getting back to you.

If you have the time, please let us know what fixed the issue for you in case any of our other players have a similar issue with a gamepad, thanks again.

Hi Tenaka44, welcome to the forums.

When uploading your PNG file, what is the size of the file you are trying to use for your club sticker and what is the dimensions of the image?

Also, if you use any other PNG image say you downloaded from the internet, do you still have problems uploading to the game or is it just your image?

Just to double check are you copying the files into this folder path -
E: (May be a different drive for you)\Documents\Trackmania\Media\Images

Hello Kalith-, sorry for the late reply, I am doing some catching up with the forum recently.

I have tested this myself to see, but it works as it should for me. Were you able to verify your files in the Ubisoft Connect launcher that was in the troubleshooting guide? This usually fixes a multitude of issues with games including map bugs.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Unfortunately I am unable to access that link as it expired on the 13th I believe, you have my apologies. Could you please instead upload your dxdiag and msinfo files here to a new case then let... Read more

Thanks for clarifying SparklingW and sorry for the delay getting back to you. I will make sure this information is added to the investigation, thanks again for your input and bringing this to our attention.

Thanks for your feedback on this voblivion, we will make sure the game team is aware of this, I apologize that we are unable to resolve this issue for you with your created map at present.

Hello CptSparr0w, sorry to see you experiencing connectivity issues with the game.

If you take a look on our self help Ubisoft Support website here-
https://support.ubisoft.com/en-GB/Article/000066044/

We have an article which explains some of our more well known error codes in Siege.

The error code you receive - 3-0x0001000B - usually happens during an outage, degradation or maintenance.

You can check the server status at the time of your disconnection here just in case -
... Read more

Hey You_Go_Slav, the only way we can investigate this is if players have followed all of our troubleshooting suggestions first, as other have come forward with this issue but have since reported resolving this through various methods, we must get all players to follow all troubleshooting advice given to establish if this is a peripheral issue, driver issue, software issue or if this a bug.

If you would like to continue to try some of our troubleshooting steps please let us know in the thread and we can suggest other things to try.

Another player has also posted in the forum to share their solution which involves adjusting the threshold of the microphone in game. Would you also be able to check the following settings -

If your microphone threshold is set too high, you will have to talk very loudly in order for your mic to broadcast your voice. Please try adjusting this to a lower value in the settings, then even if you are speaking quietly into your microphone, this should now broadcast your voice.

Okay no problem You_Go_Slav, we can focus on that instead.

First things first to check with your microphone -

- Try toggling your settings between open mic and push to talk and testing this option - Go to 'Options' in the game and go to 'Voice Chat Record Mode', then change 'Push To Talk' to 'Open'
- Try running the game in Borderless Window mode
- Have you recently updated your audio devices drivers and Windows OS (Current update Windows 10, version 20H2)
- Have you checked what microphone the game is trying to use? Do you have a camera with a microphone that the game maybe using by mistake?
- Are you running any software in the background? Please disable all non-Microsoft programs except for you game and launcher through Task Manager. Please check your taskbar on the far right, to see if any programs are running also and disable.

Ah I am sorry to hear this about the sound bug and having to restart, if you are able to record any video clips or if you can find a video clip of someone with the exact same experience this may still be useful to us. On your next play through the game, when you experience the sound bug, will you post in this thread the date and exact time of the match when it happens so I can report this up?

In the meantime, have you tried to log into your router and change some settings such as port forwarding that may help you better connect to the correct server for your location?

I would also like you to try flushing your DNS on your PC to see if this helps by resetting your internet settings. To do this -

- Press the Windows button + S then type CMD
- Right click on command prompt and run as administrator
- When Command Prompt opens, type the following exactly as it appears - ipconfig /flushdns
- Let the computer finish running its task
... Read more

Hi You_Go_Slav, welcome to the forums. Which region are you located in at the moment if you don't mind sharing and are you using a VPN that may change your location?

For your audio issue, are you able to record a clip of this for us? I have heard of this bug before, but for you does the sound effect play throughout the entire match? How often does this happen to you and what type of matches have you been playing?

I have made a sticky post in the console forum about these audio issues but have yet to gather more reports of this affecting PC players so I will keep my eyes peeled for more threads from PC players since the Neon Dawn update.

Hello Emtin. sorry to hear this.

At the moment we have had a lot of feedback from players in the middle east and in India asking for other servers. As its stands our current server are in these locations -

- east us, central us, southcentral us, west us, brazil south
- north europe, west europe
- south africa north
- east asia, south east asia, japan west
- australia east, australia south east

What you can do is either try using a VPN to change your IP location to see if that will connect you to your desired server, or setting up port forwarding for your console in your router.

If you are on Xbox these are the ports you need to set up in your router -

TCP: 80, 443
UDP: 3074​, 6150, 10000-10099

These are the ports for PlayStation 4-

TCP: 80, 443, 3478, 3479, 3480.
UDP: 3478, 3479, 3658, 6115, 10000-10099​.

Hello Henry, sorry for the delay I have only just spotted your post that was moved to player support. Do you have a case number you would like us to check for your issue?

Hello fr3aked_out, sorry to hear you are having trouble with your terrorist hunt lone wolf map selection.

We recently fixed an ongoing issue with a synchronizing data issue in Lone Wolf mode so please be assured this game mode does get the attention it deserves.

As you are one of few players who are having this issue would you be able to try verifying/validating your game files. If there are any corrupt data files in your installation this should fix them, this could be what is causing map selection to repeat each time. This has helped fix some of our other players map issues recently.

Here are some instructions on how to do this in Ubisoft Connect -
... Read more

Thanks for getting back to us on this and reporting this everyone.

If possible would you all be able to post a screenshot in the thread of how the textures appear for you in game so we can continue to send this evidence to the QA team? Thank you for your help.

Would you also be able to tell us if you are using the digital or physical version of the game on your Xbox Series X?

Hey Riceboii., thanks for letting us know, I have since discovered that a hotfix was deployed on the 8th of december for this issue of players not receiving MMR when winning ranked matches.

Have you played any matches after the 8th where this has affected you and if so do you have the date and time of those matches?

Hi everyone, I have an update to share that may be affecting some of you being unable to play the PS5 version of the game -

If you are located in the UK and you are using a disc based version of the game, we have identified players are unable to install the update from the store and we are working with Sony to try and patch this at the moment.

For anyone who is having this issue that is not from this location, please specify whether you have the physical or digital versions of the PS5 and please try the troubleshooting posted in the thread which asks you to delete your save files from PS4 and let us know what happens so we can keep reporting this.

Hello DONTBEALLAMA, I am sorry to hear that you have been experiencing this with your friends on the EU data centres.

Have you been able to try any troubleshooting steps to improve your connection?

If you believe this was caused by our servers, please check our server status here in case of any maintenance or outages - https://rainbow6.ubisoft.com/status/

If you often have disconnections, we would recommend trying some connectivity troubleshooting to strengthen your connection to the Siege servers -

PS4 - ... Read more