Ubi-Milky

Hello everyone, I apologize we are unable to update you on this issue at the moment as we are still trying to gather reports.

In order for us to help with the QAs investigation on this can anyone reading who has been affected by this please contribute to our pinned post here and answer a few of our questions asked in the first post, this should help us gather reports more quickly in one place, instead of across multiple threads, thank you and I apologize for the crashes you have been experiencing

Please help our investigation by answering the questions in this thread, linked below -
HERE >>>>>> ... Read more

Hi Ownpolar, sorry to see this is affecting you, this usually means you have lost connection to the server.

If you are ever wondering if we are having issues with the server such as undergoing maintenance or an outage, please check this link for an update - https://rainbow6.ubisoft.com/status/

You can also check for console internet outages here -
Playstation https://status.playstation.com/en-GB/... Read more

Hi everyone, if you would like us to check your account for the skin entitlement, we should be able to see if this had been added to your account on our side at least and may be able to add this to your account.

If you contact us through our support site and submit proof that you completed the challenge, we should be able to add your player names to our investigation of players affected.

Please get in touch with us here - https://support.ubisoft.com/en-GB/Cases/New

Hi guys, thanks for getting in contact we are busy investigating this issue at the moment.

If you would like us to check your account for the skin entitlement, we should be able to see if this had been added to your account on our side at least.

If you contact us through our support site and submit proof that you completed the challenge, we should be able to add your player names to our investigation of players affected.

Please get in touch with us here with your screenshots of your completed challenge - https://support.ubisoft.com/en-GB/Cases/New

Hello DNZR_OnYT, thanks for posting in the forums.

Regrettably at this time, operators are not cross platform, so you will not be able to use the Operators you have unlocked on console on PC, but instead start afresh and unlock these Operators on PC unless you buy a version of the game on PC which already comes with certain Operators, you will need to unlock them with renown or credits again.

Hello everyone, thank you for getting in contact about your Ash christmas packs.

We would usually ask you to wait 24 hours for these items to appear in your account.
If after 24 hours they still not have appeared in your game, we can look into this for you.

Please see our post on what to do about this and what we need from you, here -
https://forums.ubisoft.com/showthrea...from-your-game

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Hello GonnaFlank, this challenge is currently under investigation by the team.

If you would like us to check your account for the skin entitlement, we should be able to see if this had been added to your account on our side at least.

Please contact us through our support site and submit proof that you completed the challenge, we should be able to add your player names to our investigation of players affected - https://support.ubisoft.com/en-GB/Cases/New

Hello TundraTed, welcome to the forums.

We would usually ask you to wait 24 hours for these items to appear in your account.
If after 24 hours they still not have appeared in your game, we can look into this for you.

For anything to do with Alpha Packs or missing content we would need to discuss this in private after verifying your account.

Please see our post on what to do about this and what we need from you, here -
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Hey jentie2008, thanks for reaching out. I have checked your case number and can see it is in the correct que for your region, but is still awaiting a response.

We will be working over the Holiday period with the exception of the 25th December so your case should hopefully be responded to soon, sorry for any delays anyone.

If you have a case currently for a ban, please make sure during this time you submit any information you think is relevant to help prove your innocence, please remember bans can be placed for multiple reasons including - Cheating / hacking, offensive language / behaviour / threats, obtained accounts through buying and selling and repeated toxicity reports.

Hey GotDayum, thanks for the heads up, I have removed this from our Ubisoft Support quoted post also as well and have 'removed' this spam advertising account.

If you see anything else that raises concern, please don't hesitate to us the 'report a post' tool under the players avatar on their post. Thank you for your help.

Can anybody that is affected by this message, please be able to screenshot it and post it in the forum please top have a look?

If you can also post the details of your log crash file in the thread, which may be found here please? - \Documents\Trackmania\UGCErrorsLog

Hello PahMST, this has been an ongoing issue with every update of Siege and is usually caused by a corrupted local save and can often be resolved by replacing it with a new save file.

To resolve this issue please follow the steps in the dedicated support article, if you scroll down it will link how to do this on PS4 -
https://support.ubisoft.com/en-GB/faqs/000027321

Deleting this file will reset the settings, loadouts and Situation progress, so you will have to set up settings and customisation options.

You will not lose your level, renown, R6 credits, operators or season pass, but you will have to make sur... Read more

Hey Kyumitsu, thanks for posting about this and congrats on your placement.

How many days has it been since you drove your 4th place track time? Has the ghost records now updated for you yet?

Hello Jackbrown2930, thanks for getting in touch with us and welcome to the forums.

Please note with any queries to do with MMR no Ubisoft agent has the ability to add or remove MMR on your account, we do not have any tool to do this, this is solely controlled by the game.

This was under investigation by the team and was reported as resolved a few days ago. Has this happened to you in the last 3 days and if so do you have the exact time and date of the match please as well as timezone?

Hey Sternutatoire, are you able to record a clip or take a screenshot of this particular block that is giving you problems?

Thank you for posting those images w1lla, I am now finished for the night (1am here!) but I will make sure these images get reported if not tonight, tomorrow, thanks again for your help with reporting these issues to the team.

Hey w1lla, thanks for posting.

Are you able to screenshot how this appears in the game for you and show us how the actual flag should look? Perhaps uploading an image to a image sharing site such as Imgur so we can check this is the same for everyone.

I will then happily report this for you if it has not been reported already, thank you.

Hi smashingdeluxe, sorry to hear you are having connection issues after the last update.

To boost your connection to the servers have you tried any troubleshooting or opening some ports on your router to directly connect to the Trackmania servers for a better consistent connection?

Please follow all of the steps in this guide. If you need any help with any particular step please let us know and we will do our best to advise on what top do next -
https://support.ubisoft.com/en-GB/Article/000081176/

Hi ShadowSun10, thanks for posting about your purchase. It may take upto 24 hours from your date of purchase for the club access to appear in your game.

Do you have only one Ubisoft Account and only one Epic account and have you linked them together correctly?

In order for us to check your account and your Club access entitlement, please contact us through the following sites by case or private message and let us know your Epic username and Ubisoft username and email address and we can check your access and purchases for you -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hey Yodoran, if you would like to report a player to us in any game and there is not a 'Report A Player' tool available in the game, please contact us through the following links privately -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
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