Ubi-Milky

Hello everyone, thank you for letting us know you have been effected by this, I have added the following names to our report -

n0tk3
StaynOnTwitch
iViLace
Warbrain6-6-6
AmooAraash
Jeronzo__06TTV
h.nakata7
GUIZ3IRA
Fufu.Omar
Stendhal.
DominatinDimwit
sLeepy--.
xiaomantou.

Please make sure you have tried the necessary troubleshooting described on the first page & re-linked your Twitch account, as some players on this list I noticed had not relinked their Twitch accounts yet.

Hey sobhi60, thank you for reaching out to us. I have removed your email address just to be safe as we wouldn't want you to share those contact details on a public forum just in case!

If you need an account unlinking, you may need to do this through Epics website as well as contacting us.

If you have more than one Epic account or Ubisoft account you may have linked the incorrect ones.

To help you find your account and link/unlink accounts as necessary - pleas contact us via these channels as we are unable to assist with personal account details over the forums, thanks sobhi60 -

Twitter Support - https://twitter.com/UbisoftSup... Read more

Hey I.want.fanta, thanks for getting in contact with us.

Are you alt tabbing between any other programs, or do you have any software running in the background that you can disable through Task Manager?

Do you use any software in the background when playing the game such as -

Full Screen Game Overlays - Overwolf / Geforce Experience
VoIP and Chat services - TeamSpeak / Mumble / Discord / Skype / Raptr
RGB controllers - Razer Synapse / SteelSeries Engine / Logitech G Hub / Corsair iCue
Overclocking Software - EVGA Precision X / MSI Afterburner / RivaTuner / ASUS GPU Tweak / ASUS Smart Doctor / Gamer OSD
Hardware monitoring - MSI Kombuster / Fraps
Streaming software - OBS, Xsplit Gamecaster
Peer to Peer software - BitTorrent / uTorrent
VPN - Hamachi


If so, please disable these applications from running in the background to stop any extra strain on your PC, by performing a full 'clean boot' and d... Read more

That is great news, thank you for letting us know this KayFuNN.

Both Steam and Ubisoft Connect overlay has been known to cause issue when players are trying to make a purchase in-game.

Thank you for letting us know that for you, doing the opposite and enabling the Steam overlay worked.

Hello everyone, for any future name change requests please refrain from posting about this in game related forums.

We have been asked to redirect you to this thread where you should be able to get a quicker response -
... Read more

Hey Rameez_, have you been able to log into you router and set up the ports so they are forwarded to our Siege servers as instructed in the guide, as this should help your ability to connect?

I would also recommend temporarily deleting Ubisoft Connects cache folder -

- Close the Ubisoft Connect application.
- Locate the Ubisoft Game Launcher/Ubisoft Connect folder by right-clicking on the Ubisoft Connect icon on your Desktop and choosing Open file location, or open from this location -
C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher.
- Rename the cache folder to something else temporarily cachebackup.

Next try relaunching Ubisoft Connect and let me know if this works for you?

Hi SnowyIIVd, the message - "There was a problem authenticating the ownership of this product." means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

In order to help you find the correct one you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hi FoszterBandit, this usually means that you are logging into the game with the incorrect Ubisoft Account.

Do you have more than one account? If you are unsure you can contact us through our support site with more details and we can try and locate the correct account and see what account the game is linked to from our side.

You can contact us through any of these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello there, thanks for getting in contact with us Death.

For the renown issue, this was found to be a visual bug player side, when checking players accounts who contacted us about it. When the player restarts there game the renown should be added to the player game, in-game.

As for the ping issue, which server are you connected to? Is it the correct server for your area and have you tried changing datacentres to see if this can improve for you?

As you have said you have correctly set up your ports and performed troubleshooting and have still been having connection issues and long load times, have you tried contacting us through our support site about this and uploading your port configuration and settings?

Hey penguin.dyst, welcome back. How can we help you today and do you have a case number with us or anything ongoing we can check for you?

Hello piratez-LRG, thanks for contacting us about this, we were investigating this but struggled to reporduce this issue on our side which presents the message - "User profile Loading Failed"

Have you been through all the troubleshooting in this link - https://support.ubisoft.com/en-GB/Article/000061964

If so, have you been able to make a support case with us and upload your dxdiag and msinfo files as I believe they are still wanted for investigation.

Hello everyone, thank you for visiting this post about how to report other players in the game.

For any players you have encountered that demonstrated -

• Toxicity
• Harassment via Text / Voice Chat
• Cheating

We encourage you use the 'Report A Player' function in the game, as this gives us all the necessary information about this incident we require such as, date and time of the event and the players name and location.

If you however, have experienced a DDoS or lobby freeze, the R6 dev team is fully aware of the recent increase of these reports and we encourage you to contact us via these channels -

Twitter Support - ... Read more

Thank you to everyone who has submitted reports over the last 3 weeks, we really appreciate it - I have passed this onto the QA team to compile.

Also, special mention to White_Wolf_3141 thank you for letting us know your mobile data connection ran the game without issue, I will make sure to pass your post onto our QA team as well, thank you.

Hey Lambertes.LC, welcome to the forum. Are you refferring to the CD key for the game to activate it?

Can you tell me which platform you bough the game from and what exact message you see when trying to launch the game?

Hey BLUExRESILIENCE, thanks for letting us know this.

Did you abandon a match previously or on another days play through that you did not get a abandon message for? Sometimes the servers can be out of sync and deliver a abandon message or sanction at a later time for a previous offense. Other than that, sometimes players can also receive an abandon sanction if you leave a game too quickly after the final round has ended.

Hey iNeoRsix, thanks for posting about this. At the moment this is under investigation by the QA team and we are gathering info of what specific controllers seem to be affected.

If anyone would like to contribute to this discussion please post here in the thread your model of Xbox controller too and I can add this to our reports, thank you.

Hello FRNK, sorry to hear about your disconnections.

You mentioned you have tried several troubleshooting steps. Can you confirm if you have tried every step in this guide to help - https://ubi.li/YPwnl

If you have tried all of these steps already, have you ever tried changing the data centre you are connected to on PC to see if you can get a better connection when connected to a different server location? - ... Read more