Ubi-Milky

Hey guys and gals, thank you for posting about this.

If you would like us to check your MMR and renown gains and losses please reach out to us privately. We can check your account and after verifying you as the account owner we can tall you on our side, exactly what points you lost or gained for your last few matches.

Please make sure to make a note of the date, time and time zone when contacting us as this will save a lot of time.

You can contact us through here - https://support.ubisoft.com/en-gb/Cases/New

Hey davidcat3 I've edited your friends name out of the forums as naming and shaming players for any reason is against Ubisoft's forum rules.

Please contact us about other players privately as KoreanBBQ has suggested, thank you friend.

Hi everyone,

Just to clarify as some of you recently asked, as Ubi-Viral said earlier we were investigating two issues relating to this.

One of the issues were players receiving a 'Please wait synchronizing data' message that would not give out renown to players in the Lone Wolf Training Grounds missions but this has since reportedly been fixed after the Neon Dawn update, any instances where players may have received this message is only visual and we can track both your MMR and renown on your account if you need to enquire about this through a support ticket on our website.

The other instance of this is where a player receives no MMR after playing a ranked or casual match, and received the same message this has also been under investigation, we did have a pinned thread about this topic but only a handful of players added their experience to it, whereas more players were affected by the Training Grounds / T Hunt matches.

If you belie... Read more

No problem, try a full clean boot by disabling on start up in the Task Manager app and let us know how you get on, I have a few troubleshooting steps we can try for Mic issues that have worked for other players in the past, but I do not want to post them all at once as you will end up with a wall of text!

Let us know how you get on after your test, this is one of the easier first steps to check before we get into it!

Thanks for the update everyone, if you feel comfortable are you able to tell us which country you live in?

Some internet service providers can block all SIP-based VoIP traffic, including many ISPs in the Middle East. You might be able to work with your ISP to allow SIP-based traffic, or you may be able to use a VPN to connect to the service.

It is worth reaching out to your ISP provider directly to ask about this, if you are unable to use voice chat in the gam to be sure they have not activated a ban.

In the meantime, please check out our article which mentions this and other troubleshooting you can perform here -https://support.ubisoft.com/en-US/Article/000060669/

Hi Abdoh119, I am unable to see that image you have posted unfortunately, what kind of error message did you receive?

Did you receive a "There was a problem authenticating the ownership of this product." message or does the game ask you for a key?

Hey RubayatKamal and KaydoDG are you able to show us a video of you not receiving receiving MMR or renown and receiving the 'Please Wait, Synchronizing' data message?

Are you also able to provide the exact date, time and time zone so we can check your accounts?

Hey Scorpio_2007, thanks for posting about your connection problems and I am sorry to see it has been affecting you so much recently.

I can see you have tried some extensive troubleshooting. Have you tried playing using a VPN and when you say you have changed DNS, do you actually mean you have tried connecting to different data centres other than your region?

If so what data centres have you connected to and was your connection any better or worse off?

When you say you have been disconnected, did you receive any error codes as different codes can give us an indication of why this is happening.

Has anything about your connection changed recently and are you accessing the internet from a public connection used by others or do you have more then one router?

I ask this as this could be a issue with your NAT settings or double NAT as you said you get disconnected when trying to join with your friends, but can you join other ran... Read more

Hi everyone, sorry to see you have yet to receive other Ubi game charms in your Rainbow Six Siege game.

I have merged two of these threads together as they are about the same issue.

To be eligible for a charm you need to have played the game for around 2 hours in most cases. As this issue revolves around missing content, we ask players to get in touch directly through our support website so we can verify your account and check your account detail.

We are usually able you previous played Ubisoft games and can see your total play time, at least for some of our more modern titles.

Please see our post on what to do about this, what we need from you and how to contact us about this through our support website here and we should be able to assist each individual more quickly then over the forums -
... Read more

Hi Appcr4sh, thank you for the reply. Is this the only game you are having issue with?

Do you often use alt tab to switch out of the game? Can I also ask if you are using any of the following programs when playing Siege -

Full Screen Game Overlays
RGB controllers
Overclocking Software
Hardware monitoring
Streaming software
Peer to Peer software
VPN

We advise disabling these on start up by performing a 'clean boot', as running this software whilst playing our games has been known to interfere with our games performance occasionally and audio input devices.

A more detailed list of the type of software, can be found here - https://support.ubisoft.com/en... Read more

Hello Thunker.FSG, thanks for reaching out to us, the only way to remove the 'fraud' suspicious activity status from your Steam account and payment method is to not make any attempt to purchase anything for 48 hours, then this status on your account should reset and be cleared.

Hello ccCaptain333, thanks for your reply, if you haven't already done so, could you please access the in-game store from Steam when using Siege non-vulkan mode?

This issue may be more prevalent for players when using the Vulkan version of the game to make Steam in-game purchases.

Hello Saranghaeu.DZ, thanks for getting in contact with us about this.

Would you mind launching the non-Vulkan DirectX version of the game and see if you can access the store from in-game, to purchase these credits?

No problem CptFlux, have a good day and enjoy the game!

Hello Markivest, thanks for updating us. If you have sent us a ticket, you are in the best possible hands. We will try to reply to you within 48 hours if possible, if player support can not help with your connection errors, we will pass this onto our technical team to help.

The error code you are experiencing is actually unknown to us at the moment and we are busy investigating it, if you can add to our investigation by answering a few questions, please make sure to post here - ... Read more

Thanks for the reply Wildthorn23, is it possible you could record a short video for us showing your FPS counter overlay through the Ubisoft Connect settings?

Are you able to tell us the exact model of monitor you have, resolution and aspect ratio?

Are you also able to tell us if you have your Windows DPI settings set to 100% and if not could you adjust them to this value?

The more information we can gather about players individual set ups, the more chance we have of our QA team replicating this with the same set up on our side.

If anybody else is having this issue using Vulkan mode, please make sure to answer the questions above and Ubi-Raziels, thank you.

Thanks for confirming you have read my message Uvuvwevwevwe_20, I hope you will be able to try some of our troubleshooting to help with your ping situation, if you are still having problems you can reach out to us here for more troubleshooting help - https://support.ubisoft.com/en-gb/Cases/New

Thanks again for your feedback on this, if you would like to leave any more about this or anything else you are welcome to leave some here too - ... Read more

Hello cine_bun, thanks for contacting us about this and sorry to see this happened during one of your placement matches.

Please note that naming and shaming is against the forum rules (innocent until proven guilty)

Would you please contact us privately about this match through our support site if you believe this was suspicious activity? - https://support.ubisoft.com/en-gb/Cases/New

Please let us know the following -

- Exact time and date of match?
- Were you disconnected from the match at the start of the game or between rounds?
- Suspected player names... Read more

Hello utb, just a quick update for you.

Support have contacted the Discord channel for you now, they have asked you and any other players who may be banned from the Discord server, to contact mods through this channel - https://discord.com/channels/3503799...86888982396928

Thank you.

Did you read my message above Uvuvwevwevwe_20?

Hi Domdom.Ali, thanks for getting in touch with us about your ping. As well as changing data centres for your location have you tried all of our troubleshooting connectivity steps for PC? - https://ubi.li/YPwnl

I apologise if you received a ban for multiple disconnections, if you do believe the disconnection was because of our servers, on your next disconnection, please check our server status here - ... Read more