Ubi-Milky

Hi everyone, thanks for enquiring about this, at this moment we are still investigating players affected and I have added your names to our report on this, that our QA team are checking.

There is two instances which can happen - you do not think you have received the Holiday 2020 pack at all, in this instance we are able to double check your accounts for the added pack to see if it has been added on our side.

The second instance of this is, players receive a duplicate operator or skin instead of the Ash elf skin.

If you believe you have been given a duplicate skin instead after checking your loadouts please let us know back in your support cases and also this thread and we can update this on the QA teams report.

Hello Rameez_ , thanks for getting in touch with us about the Ubisoft Connect app.

As you are unable to sign in and receiving that message, would you be able to try the following - https://ubi.li/YPwnl

If this does not help your connection to the Ubisoft Connect servers please try this next -

- Press the Windows button + S then type CMD
- Right click on command prompt and run as administrator
- When Command Prompt opens, type the following exactly as it appears - ipconfig /flushdns
- Let the computer finish running its task

Next, please also try resetting the hosts file by following the steps in this guide, a... Read more

Hello Tukzy., thanks for getting in contact with us about this.

In our player support forums we typically try to reply to each player within 7 days for each of our games as we have several games to cover and a lot of posts to reply to, typically only one or two agents will be able to work a games forum per day, so I apologize for any delay replying.

If you would like more immediate support you can reach out through our Live Chat support via our support website here - https://support.ubisoft.com/en-gb/Cases/New

Please note, this service operates under the usual 9-5 GMT operat... Read more

Hello Josh2Shanky, for any issued with purchases please make sure to contact us privately and upload a screenshot of your order confirmation email when you do as we are unable to help with purchases over the forums. You can contact us about this over the following channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello there Jiroenu36, thanks for reaching out to us about your permanent ban.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums. You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

To contact us about your ban, you can contact us through the following channels here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/... Read more

Hello SJ.Boombossbro thanks for getting in contact, I do not believe this falls under software that can get you banned from the game, as it is not a cheating or hack program, but just to be sure I will reach out to the team for confirmation.

In the meantime if you are concerned about the use of this software please also make sure to contact our cheat detection software BattlEye directly, here - https://www.battleye.com/suppo... Read more

Hello aknowsia, thank you for getting in contact about this.

For now, cross save progression and in-game items for Siege are only available when you are upgrading.

So if you are a console player and upgrading from Xbox One to Series X. Or if you are a PlayStation player and you are upgrading from PS4 to PS5.

To read our full article on this and for any changes, please see this link -
https://support.ubisoft.com/en-US/Ar...isoft-Connect/

Hello ryydman1, is your keyboard and mouse showing up as a controller in game?

If so we have a pinned post with 3 workarounds I would like you to try, please check out this thread here -
https://forums.ubisoft.com/showthrea...EASE-POST-HERE!

Hello there guest-oBqyGXyz, if you are banned from playing Rainbow Six Siege on any platform, this will also ban that Ubisoft Account you are currently using from ever being able to play the game again.

If you are refferring to the fact you were banned from the PlayStation platform and not actually banned from the game Rainbow Six Siege, you will need to get in touch with us through our support website so that we can help you unlink your old PlayStation account and link a new one, please be advised we can only link 1st party accounts for players once.

You can get in touch with us about your PlayStation ban through these channels, pleas make sure to give us as all the past usernames and current usernames you wish to use for PSN -

Twitter Support - ... Read more

Thanks for confirming this Rimuru_San, this error code usually mean the matchmaking has timed out as you were unable to find a game.

Are you trying to play custom game modes?

Hello penguin.dyst thank you for your post.

Players are able to appeal their permanent bans but can do so only once. If a player has been banned for toxicity this is usually because there have been multiple reports of toxicity on their account.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

To read more about permanent and temporary bans, please check out our post on this, here -
... Read more

Thank you for the report c9df8as0dadsad7, if you or anyone else would like to submit any evidence of players cheating, please contact us through the following channels -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - https://twitter.com/UbisoftSupport
Ubisoft Support ... Read more

Thanks for your feedback on this M0stl3l4cksrb4d, however please understand using offensive language and displaying toxicity is a bannable offense if we receive a number of reports about a player, so please use the 'Report a Player' tool in game instead, if you have witnessed this or been offended by this.

Please do not retaliate, as this could end up with your account being reported also.

You can read more about this in our Forbidden Conduct section of Sieges blog article here -
https://www.ubisoft.com/en-us/game/r...ode-of-conduct

Hi GoodOldTommy, thanks for getting in touch with us through the forums.

I apologize if you were received this ban, unfortunately Ubisoft Support staff do not have the ability to lift temporary sanction bans or replace MMR.

If these crashes are happening to you often, are you using any additional software that may have contributed to the crash in the game? If you use any of these programs whilst playing the game would you please disable them in Task Manager before launching the game -

Full Screen Game Overlays - Overwolf / Geforce Experience
VoIP and Chat services - TeamSpeak / Mumble / Discord / Skype / Raptr
RGB controllers - Razer Synapse / SteelSeries Engine / Logitech G Hub / Corsair iCue
Overclocking Software - EVGA Precision X / MSI Afterburner / RivaTuner / ASUS GPU Tweak / ASUS Smart Doctor / Gamer OSD
Hardware monitoring - MSI Kombuster / Fraps
Streaming software - OBS, Xsplit Gamecaster
Peer to Peer soft... Read more

Hello Teamz-.- at the moment we no longer have a phone line you can use to speak to a real human, but please be assured you can speak to a real human over Twitter, Facebook and our Ubisoft Support website for email or Live Chat support when available, by contacting us through these links -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hey Xyresic. sorry to hear this, when a player tries to make multiple unsuccessful purchases from either Ubisoft Connect or via Steam, this can flag a players account and cause a lock to stop the player from being able to make any more purchases, this usually lasts 48 hours, then you should be able to purchase after that.

If the Ubisoft Connect overlay is not working, you may also be able to buy credits from our website depending on your region - https://store.ubi.com/uk/all-credits...%20Six%20Siege

Hello Rockett.Man, thanks for posting about this, do you have a controller you can temporarily plug into then unplug in the workaround suggested a page back by krisiscool6?

We also have a pinned thread about this here - https://forums.ubisoft.com/showthrea...EASE-POST-HERE!

... Read more