Ubi-Milky

Hi everyone, I have an update to share that may be affecting some of you being unable to play the PS5 version of the game -

If you are located in the UK and you are using a disc based version of the game, we have identified players are unable to install the update from the store and we are working with Sony to try and patch this at the moment.

For anyone who is having this issue that is not from this location, please specify whether you have the physical or digital versions of the PS5 and please try the troubleshooting posted in the thread which asks you to delete your save files from PS4 and let us know what happens so we can keep reporting this.

Hello DONTBEALLAMA, I am sorry to hear that you have been experiencing this with your friends on the EU data centres.

Have you been able to try any troubleshooting steps to improve your connection?

If you believe this was caused by our servers, please check our server status here in case of any maintenance or outages - https://rainbow6.ubisoft.com/status/

If you often have disconnections, we would recommend trying some connectivity troubleshooting to strengthen your connection to the Siege servers -

PS4 - ... Read more

Hello sebionline123, sorry for the delay in replying, I only noticed your post was moved a few pages back into the forum.

Do you and your friend still require help? Were you able to open a support ticket for this and if so do you have a case number I can check? Thankyou.

Hi Inigmahaze420,

If you have tried all of our connectivity troubleshooting tips and tricks to establish a better connection it may be worth creating a support ticket so we can check over your port forwarding settings if you can send this to us privately, then we may be able to advise further. If you would like to do this, please contact us through these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello brozillazarus20, thank you for reaching out to us about this. This has previously been brought to up to the devs, after each update and was confirmed as intended.

MMR gains and loss are based on your skill rating, performance as a team and your uncertainty stat. Winning/Losing a ranked match will now give a minimum of 25 +/- MMR gain or loss.

The game is confident the rank you have been placed in is correct, so you will have a low uncertainty stat, meaning the game will reward you less MMR.
Only newer players will gain more MMR or lose more MMR because their uncertainty at winning matches stat is higher, as they have not played enough matches for their uncertainty stat to be lowered yet.

After your placement matches and gaining your Rank, the game has a good idea of what skill you have and what uncertainty of winning stat you have if you have been playing the game for some time. The game does not reset these stats with each update, o... Read more

Hi Assassin King11, I am sorry to see you may have been affected by DDOS whilst playing Siege.

We are working on ways to tackle DDoS and encourage players to report this to us through our social media pages and Ubisoft Support website to help us locate these types of players so we can permanently ban them from the game.

Please see our post on this here, for how to contact us and what information we need from you to investigate this -
(Please click link below, or highlight link)
... Read more

Hey GabrielS0uza28, welcome to the forums, we are only able to offer support to players who request help in English on this forum at the moment, would you be able to translate please then we will be more than happy to help you and other players may be able to better help also, thank you.

Hey Leeeeon_ thanks for coming back to us.

We won't be able to contact your Isp for you, this is not something we can do for each individual player but we can advise you on how to change your routers settings.

What you will need to do is set up port forwarding by logging into your router. Usually the IP address will appear on the back of your router along with any passwords needed. You can type the IP address of the router into your internet address bar then it should prompt you to log in.

From here you may be able to set up port forwarding which makes sure your router will open a port on your device that will make sure all game data gets sent to that device as a priority. If you are unsure of how to do this your ISP may have a guide as all routers are slightly different in their menu options.

Below are the ports you need to set up for Rainbow Six: Siege:

TCP: 13000, 13005, 13200, 14000, 14001, 14008, 14020, 14021, 14022... Read more

Hey Jocasey., are you able to tell us what console you play on?

Please note with any queries to do with MMR no Ubisoft agent has the ability to add or remove MMR on your account, we do not have any tool to do this, this is solely controlled by the game.

Depending on which platform you play on, you may find the following troubleshooting guides useful -

PS4 - https://ubi.li/12soI
XB1 - ... Read more

HI Wibu48, your progress as in stats should transfer over to EPIC, as any PC version of Siege is all tied to your Ubisoft Account whether that is Steam, Epic or Ubisoft Connect bought version of the game, as long as you link your Epic account to your current Ubisoft account.

Here is a link to explain how you can do this - https://support.ubisoft.com/en-GB/Ar...soft-accounts/

Please get back in touch if you encounter any issues!

Hello there caetanoweb,

At the moment, you can only receive support in this forum in English.

If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below -
https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hi Spikecast, thank you for getting in touch about this.

What are are you located in? At the moment we have identified an issue for players in the UK who have physical versions of the game disc, we are working with Sony for a patch for this on the PSN store at the moment.

Hi Icarryitbig thank you for reaching out to is about this.

I appreciate you would like to know Ubisoft’s stance on console players using Keyboard and Mouse in-game.

The use of mouse and keyboard in our competitive console games are not permitted and is considered cheating.
This includes the use of Cronus and Xim.

We advise players to use the 'Report A Player' tool in game to report these types of players. When you use this tool in the game, it automatically tells us the date, time and players name, so we have all the evidence we need for our security team to review. When the player is then investigated, if it is discovered that they were in fact cheating, they will be permanently be banned from the game.

This was also listed as one of our top community concerns on the blog in our last blog post here -
... Read more

Hello ReL_VaLiTIOn, if you would like to upgrade your edition of the game to another, we are unable to do this for any of our title, BUT, you can buy the yearly pass operator separately in a bundle, as this is what would naturally come with the deluxe, gold ultimate edition.

At the moment via the Ubisoft Store we only have the Year 5 operators available here -
https://store.ubi.com/uk/tom-clancy-...ec45ad827.html

If you are using Steam, you can buy the Year 5 operator set here -
... Read more

Hello RubayatKamal, we have brought this to our game QA teams attention with various player reports over the past year, so I understand where you are coming from.

We have been investigating this issue for a while and while we were able to fix this error message on the T-Hunt after the update, we have been unable to fix this on the casual/ranked matches. We have been informed that when players receive this message, most of the time it is a visual issue, if they restart their consoles, they should then be rewarded their MMR after the fact, but this will not work for players if they have received the message whilst there was an outage or degradation when contacting the servers. In this case the MMR will be lost and we are unable to return it. Unfortunately that is how the situation stands at the moment. If you reboot your game you may receive your MMR when you next log in after your stats have updated as it was only a visual error, but in some cases you will not receive... Read more

Hello RubayatKamal, thank you for providing that video, that has been very helpful, I can see at the end where the game says 'Synchronizing data' after the match

We have been told by QA that this issue is only visual now, after the Neon Dawn update and players are actually receiving their MMR but it does not show in the game as a visual glitch. I will however pass your videos onto our investigation into this and the details you gave me of the time and date of the match as well as your Ubisoft ID.

KaydoDG, if you also have a video could you please clip this shorted to where you see the sync error message after the game has ended? I would also suggest contacting our support agents with the exact time and date of the match and we can tell you from our side if you received the MMR or not, then we will be able to now for certain if this is a visual error after checking your accounts. Please reach out to us here with the exact date and time of the ... Read more

Hey paradax1991, if you need help unlocking a trophy or achievement it may be best to seek advice from fellow trophy hunters in a Xbox achievements style forum or Playstation Trophies style forum.

From what I have read, if you use a universal skin such as the Elephant skin or a generic coloured skin, apply this to all weapons using the apply to all option and this should help the trophy pop.

Hello everyone, sorry to hear this, when you did not receive any MMR in your ranked matches or placement matches, did you try restarting the game as this was found to in some cases return the MMR to the player after rebooting the game. It will not work however if the loss of MMR occurred during a outage or degradation when your game was trying to connect to the servers, in that case the MMR will be lost.

Did any of you receive any messages on screen when this happened, after the match?

Are you also able to let me know the date and time of the matches that this happened with? We identified the issue and have seemingly resolved it in the last few days, but if this has happened to you in the last 3 days and you have exact time and dates of your ranked matches you won and earned no MMR I will happily report this up for you.

Thanks for sharing your solution Matty.G3 another good setting to check.

If your microphone threshold is set too high, you will have to talk very loudly in order for your mic to broadcast your voice.

Please try adjusting this to a lower value in the settings, then even if you are speaking quietly your microphone should broadcast your voice.

Thanks for confirming ApexSkyShadow, I am sorry that you encountered this bug, this is the first time I have read a player reporting this bug with a diffuser and an instant loss after planting. Was any action taken with the other bomb in the other area during this round or was this left untouched?

If you find any more reports or videos of this happening please post back in this thread if you can with the exact time and date of match, I will keep looking to see if any players have reported the same in the forums previously.