Ubi-Milky

Ubi-Milky



20 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @the_Kettle thanks for bringing this issue to our attention again. It looks as though the ammo count was found to be working as intended by our QA team when they investigated this last year. I've reached out to the Division team to get an update and explanation on how this is working as intended and I will do my best to reply to this thread when I have more info.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thanks for your feedback @hpoonis2010 and sorry to hear you are not enjoying the Summit game mode. Before we can make the Division team aware of this particular missing server, do you happen to have a video showing you exploring the mission location unable to find this server no.2, as the screenshot only shows a fraction of this area you have searched?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Yankee_LT thank you for getting in touch with us, we are unfamiliar with this particular error message IntelMEProv and so will need you to open a support case with us and provide your system files for us to look as as well as your crash log.

If you have already tried the basic troubleshooting steps contained in this article for crashes, could you please get in touch with us with a private support case >
...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @VisaryScolar thank you for trying some of the steps in our troubleshooting link.

To send us your dxdiag and msinfo system files, please attach them to a new case using this link and mention your Division 2 random crashes here >> https://www.ubisoft.com...

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16 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you for this feedback @Xoulous I apologize we are unable to give discounts for content that you already own.

If your store tab remains empty, this could be an issue if you use another operating system other than Windows 10 or 11.

This may also be empty if you own the game through Steam or Epic.

If the store tab remains empty, I recommend deleting your temporary internet cache files in Ubisoft Connect to see if this will fix the connection >
h...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Empat77 thanks for getting in touch with us.

If you have just purchased the Season Pass it could take up to 24 hours to appear in your game.

Can you please wait this length of time, and if after you still do not have access, could you provide an image showing >

  1. The DLC activated in your launcher
  2. The DLC missing or greyed out in your main menu
Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thats great @Cavendar-ECO thank you for the video and the time stamp, I will pass this onto the dev team now, thanks for going to the effort to capture a clip for us.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Ifylas thank you very much for this screenshot.

I have seen some players post similar but in different threads, before I report this, in case this is caused by a corrupted game file, can you please verify your game files and try to repair them to see if this can fix this visual issue?

If you play on PC >>
Steam verify > htt...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @NoBodyCheating, thank you for your reply, we have a few workarounds that may help with this issue - could you please try the following >>

  • Set vsync to 60Hz, lock the FPS to 120 - OR - deactivate Vysnc completely and lock the FPS to 120

>> Inside R6 menu: Options -> Display -> Refresh Rate
>> Nvidia control panel: Manage 3D settings -> Global Settings -> Vsync -> Force On
>> AMD: Catalyst control center -> Gaming -> 3D Application Settings -> Wait for vertical refresh -> Put the slider "Quality" on "Always On".

  • ...
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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you very much @Chanka-Main I will pass this onto our Siege team, if you have a moment, please also let me know your CPU model, I have just updated my post.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Jackplayer thanks for this detail, I have seen a similar report in the Steam forums.

If you ever need to check your inventory, we can do that for you if you give us the date and time you supposedly received a Bravo pack over this link > https://www.ubiso...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @The_Sisu, thank you for your post.

We are aware of these lag, then freeze crashes affecting our Siege players on PC after the recent update and our dev and QA team are looking into this issue now.

Our QA team have asked us to find out what Windows version everyone is using as they believe it may be connected.

Could everyone please press the Windows logo key + R, then type winver into this Run tool, and select OK >> The info should look something like this > Version 21h2 (OS Build 19044, 1889)

This is the information we need at the moment...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Lmqo thank you for your question.

If you have already disabled the cloud save function, or have never used it, this may be why you won't be prompted for which save you would like to use.

You can re-enable your cloud saves if you wish by following this guide which would probably restore your 'which save would you like to use?' prompt >
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/disabling-cloud-sync-in-ubisoft-connect-pc/000063189

Our ga...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone thanks for getting in touch with us.

There seems to have been a few issues mentioned on this thread that are not completely the same as the OPs issue, so I have forked these posts to their own thread.

If you have been disconnected from the game you may see an error message or code that may be noted in this article, these are the most common occurrences > https://ubi.li/85k9w

If you have experienced lag, then your game freeze so you are unable to control anything, we are looking into this issue now.

If you have encountered this particular freeze on PC, could you please confirm >>>

  • which Windows version you are using? To find out which version of Windows your devic...
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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you for these videos @patrikmicrosoft.

I will forward them to our Siege game team to investigate further. We will do our best to update you in this thread, when we have more information to share.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @HadesCorner sorry to hear your game is lagging and your VRAM usage keeps changing in the settings.

have you tried any troubleshooting for this issue such as those contained in this list to see if it can stop the lag you experience? >
https://www.ubisoft.com/help?article=000061047

The minimum video card we recommend for the ga...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

 
Hello everyone, we are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game and sanctions will become longer, for the amount of times a game has been abandoned or disconnected from.
 
If you received a certain error code when you disconnected, can you please check our known error codes article to see what may have caused your disconnection, here > https://ubi.li/85k9w
 
If the error code you received is not listed in this article, please let us know so we can gather more info for our Siege team about this, to see if this has been reported before.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @ZaraStocher thanks for the reply, our developers believe this will be fixed on the next update, thank you

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello again @STORM-GLumo I have an update from the Trackmania team who confirmed that local coop split screen is not playable on keyboard and controller, which is why you are only able to control player 1 at the moment.

In order to play local multiplayer split screen correctly, all players must use a controller. I've made a note of this for future reference and I've created a feedback to ask if one day we could have keyboard controls available for split screen also.


15 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thanks very much for that info @Evo-Chris92

We have also managed to replicate the crash too following the steps and details you gave use - our Nadeo devs believe this may be fixed on the next game update 🙂