Ubi-Milky

Hello @Sirius_Tenzo thank you for getting in touch with us.

There are a number of reasons why you might be experiencing lag and performance issues in the game, that can be related to hardware, software, Windows settings, GPU settings, in-game settings, connectivity or the game itself. 

Would you please run through all of the steps listed in our troubleshooting guide to see if this can improve your game's performance or help rule a few possible causes out? > ...

Hello everyone, sorry to hear you received a ban after the game crashed for you.
 
We are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game and sanctions will become longer, for the number of times a game has been abandoned or disconnected from.
 
If you received a certain error code when you disconnected, can you please check our known error codes article to see what may have caused your disconnection, here > https://ubi.li/85k9w

As we have seen a surge of reports from players after the update, this is under investigation by our devs and QA team.

Hello @K3sandro sorry to hear you are experiencing latency whilst playing on PC.

This issue could be caused by hardware, software or your connection to the game's servers.

I would recommend going through the following steps to help rule out a few things that may be causing you latency >

1. Troubleshooting article to improve performance > ...

Just a quick update everyone, the Nadeo team believe this may be fixed on a future update soon - thanks again for bringing this issue to our attention.

Hello @Evo-Chris92 thank you for the detailed description of the crash your friend on your server encountered and thank you for the files.

I will forward this to our Nadeo team to look into, do you happen to remember the Ubisoft name of the affected player, in case our QA team need to know their UID?

Hello @oskarino50 thank you for your question, I believe this is intentional during a warm-up phase. This mechanic worked the same in previous Trackmania games, where attaining a fast time or PB wouldn't count in the warm-up/practice stage.

Thank you for these files @STORM-GLumo I will send them to our QA team and open an investigation into this splitscreen player 1 view missing issue.

Thanks for also letting me know of this second issue of one gamepad and one keyboard controlling one car, instead of two cars. I know the button remaps would remap the keys for both controllers. I've tested split screen myself and found that I couldn't control separate cars with keyboard and one with the controller, I am unsure if this is intentional so I will reach out to our Trackmania team for answers, and I will update ...

Hello @Steexow thanks for getting in touch with us about this particular crash.

I tested this myself in a club room and Arcade room but could not replicate the crash.

Could you please try verifying your game files to check if this is caused by a corrupted or missing file? This guide should show you how to do this in your launcher >  ...

Hello @DivineKlein, thank you for getting in touch.

The officially supported controllers for the game include >>
• Mouse and keyboard.
• Dualshock 4 Controller.
• Xbox One Controller.
• XInput compatible gamepads.
• DirectInput compatible gamepads.

Whilst in-game, if you hover your mouse over the top right of the Trackmania screen it should reveal a hidden menu, if you click on the cog and go into settings, select the Input tab, then please make sure you switch the input from keyboard and mouse to your gamepad or Xinput.

You shoul...

Hello @prohjort thank you for your query.

I am unable to answer your query about that particular setting as only our Devs would have that information.

I can however give you troubleshooting to try and improve your game's performance in borderless mode.

You mentioned setting the CPU priority of the game, can you try opening your Windows Control Panel > select Power Options > make sure you do not have 'power saver' enabled > check the power save 'advanced options' for your CPU, for any restrictions > select Performance mode if able?

Next, launch...

Hello @Szlachcic_Kord thank you for getting in touch with us.

For any content that appears missing from your game such as operators, can you please follow the guide in our pinned post on how to get help with this, here > ...

Hello @Amir802212 sorry to hear about your crash and blue screen on PS4.

Would you please try reinstalling the game completely, restore your licences for the game and rebuild your database, as shown in this guide, as you may have a corrupt game file causing this, and these steps may resolve this issue > https://www.ubisoft.com/help?...

That's brilliant @EntryLag thank you for sharing all of this information as requested. I will open up a new investigation into this issue with our Trackmania team, and tag you in the thread, should we have an update or need more information - thank you!

Thank you to everyone who contributed to this thread with images of the issue also

Hello @STORM-GLumo thanks for getting in touch with us about this issue in split-screen and sorry to see you have encountered this.

In order for us to investigate this, can you let us know the exact model or peripherals you have connected for player 1,2,3,4 when this occurs?

Are you also able to link us to your PC's dxdiag file so we can check drivers and any other relevant information that could help our QA team replicate this issue? Please see our bug reporting post here for how to generate and send us this dxdiag file > ...

Hello everyone, just another quick update, our QA teams were able to reproduce this issue so your dxdiag's wont be necessary now, thank you. Hopefully, we will be able to fix this macroblock issue in a future update, thank you both for raising this issue and bringing it to our attention - much appreciated.

Hello again @Sokol-TM I have an update from our QA team who are trying to investigate these issues you raised, they would like you to answer the following so they can continue their investigation please >>

1. Can you provide the files for the dedicated server
2. What plugins are using?
3. Does the issue occur even without the plugins installed/disabled?
4. Do the tracks work on a normal server while playing locally?
5. Can you provide a video with a map that doesn't have the problem?

Thank you.

Thanks for sharing this workaround @james_tevlev. I will note this down for future reference in case it helps another player. What was the exact name/model of your wheel and throttle joystick please, out of interest?

Thank you for sharing this @Poison_reign.

Can you please also upload a screenshot of your in-game graphic settings and let us know what GPU and driver you are using, to help our QA team replicate this issue using the same hardware/settings?

Hello everyone, thank you for posting about this 'ownership' message.
 
If you see this message when launching the game from PC - "There was a problem authenticating the ownership of this product", it could be for the following reasons >>
 
- You have more than one Ubisoft account
- You may be signing in to your game launcher with the incorrect account
- You have yet to link your Ubisoft accounts to another platform account, Steam or Epic for example
 
To help you find the correct account details, please get in touch with us privately using this link > ...