Ubi-Milky

Ubi-Milky



01 Sep

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @tumz926 thank you for your post on this issue. Have you tried navigating to the PlayStation store page, or alternatively your game library and checking for the DLC, I believe that it does not download automatically for players on the console, so the download will need initiating manually through the PSN menus.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @wakeupdreaming thank you for posting about this particular trial.

Our dev team has been made aware of this issue and it should be resolved with a future update of the game, however, we are unable to promise when the exact date will be. Please keep an eye on our News and Announcements section and patch notes blog, for any mention of this particular trial.

Thank you for your patience!

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    Ubi-Milky on Support Forums - Thread - Direct

Thats brilliant news @ichywys, thank you for keeping us updated.

If you ever need to send us a video in the future, the best way to do it, would be to upload the video from your PS5 to a website such as YouTube or Twitter, if given the option (I know this was an option on PS4) then drop us the link in the thread, to view this.

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for clarifying the steps you take to make a purchase in the game bobnewton2. Can I ask have you been able to make any Valhalla transactions on the PlayStation store recently, without issue? > https://store.playstation.com/

Can I also ask if you have a Twitch Prime subscription, or have ever claimed the Twitch Prime boosters?

Is it possible you can record a short video of this, then upload it to a site such as YouTube for us to view this, as I believe this particular issue on PlayStation has not been reported before from the information I can find, so a video may help us greatly.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone, thank you for bringing this to our attention.

I have reached out to the AC team for clarification on this and when the exact weekly reset should happen on a Tuesday for different time zones. I will update you in this thread when I know more.

If the items are resetting by themselves at random intervals for either the daily rest or weekly reset, obviously this is a bug that will need investigating, thank you for your patience.



31 Aug

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    Ubi-Milky on Support Forums - Thread - Direct

Hello pedrogomes89 thank you for your post.

I have come across this issue before, can you please first try going into the Ubisoft Connect settings, select 'start in offline mode', then relaunch the Connect launcher and start the game in offline mode, as this was known to then make the quest and make the letter appear for the quest in the longhouse mailbox.



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    Ubi-Milky on Support Forums - Thread - Direct

Sorry to hear that you would lose quite some progress @angrybarry reloading a previous save to this issue. At the moment, this is the only workaround we have, but thank you ...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @LiaraShepard if the NPC you are referring to is called Erik Loyalskull, we were aware of an issue with this quest but had thought it was resolved in a previous update.

Would you be able to send me a picture of your in-game update version (it should be 1.3.0) and an image or video of you being unable to interact with the NPC, so that I may reopen this case?

In addition to this, could you save your affected save file to the online cloud, so that we can access this on our side?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello freemansdead thank you for your post on this world event.

I do not see that this has been reported before. What happens if you take your hood off an then meditate using your hot wheel, in front of the nuns? Do the nuns then stop panicking?

Can you also try fast travelling out of the area, to a new country using the Atlas map, then return to the nun's to see if they have calmed down?

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for that information spirantcrayon22, we were aware of this issue, but had believed it had been resolved in a previous update, so we have reopened this investigation now with your video. Thank you for confirming this happens after the Sigrblot festival (not the Icelandic rock band)

Can you please provide an image showing us the update version you are using or confirm this for us, from your in-game menu for our QA team to see?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @Yogisots23 I have moved your post to its own thread. The Huginns Eye core challenge did previously have an issue completing for some players, but was since marked as resolved.

If this challenge is still not synchronizing for you, to help you further could you >

  1. Show me an image of your in-game update version
  2. Show me an image, in-game of you completing every viewpoint on the map, or a video if this is easier?
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    Ubi-Milky on Support Forums - Thread - Direct

Hello @mr-operator thank you for letting us know your game is fully updated.

I believe we are working on a fix that may resolve a certain issue, planned in the future, for this Mastery Challenge, Trial of the Raven at Wenlocan, but this is linked to players being unable to loot the actual artifact medal.

If you can record a video of this particular trial and the issues you experience with attaining it, it would be most helpful to our investigation.



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    Ubi-Milky on Support Forums - Thread - Direct

Hello @assumedjam9628 thank you for getting back to us, is it possible you can upload a video of what happens when you try to access your game on Xbox, so we can see exactly what you see for context, as this issue seems most unusual, and a video may help us investigate further.

Are you able to upload a clip to a video hosting website such as Imgur or Youtube then send us a link to view it please?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello sinfuldantheman, thank you for the image.

This issue is currently under investigation, would you be able to contact us over one of the following links so we can log this case and check your save files? >

Twitter Support -  https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Email/Live Chat...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @vlerk2020 thank you for your post.

This error is usually known to be seen if a player has used a cheat engine program to alter the game's inventory. Have you used any cheat trainer software with the game?

Please note, cheat trainers go against our code of conduct, and can lead to a sanction on your account 5.3.12 https://legal.ubi.com/termsofuse/en-GB

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    Ubi-Milky on Support Forums - Thread - Direct

Hello lnhzz, thank you for your reply.

The drunken effect also happened to me, only after my game loaded back up after a crash. I too am using the 471.68 Nvidia driver, for me, the crash happened as I was standing still on the dock, after customizing my longship and admiring it.

Meditating using the hot wheel should make the drunken effect go away.

Once you have tried this, if you become sober, can you save the game, then reload to see if the drunken effect reappears?

In regards to the crashes, Nvidia has released another update today, do you have access to the 471.96 driver update you can install?



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    Ubi-Milky on Support Forums - Thread - Direct

No worries @peixeswordfish thank you for your reply and update.

I am happy to see you are able to proceed and access the quest, but I apologize that you needed to sign offline in order to be able to do this. I will let our AC team know this was the case, as this issue, we are aware of.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello thagodfeara thank you for your post about the kills not counting for the bandit camp completion.

As a workaround can you try the following >

  • Carry the dead bodies outside the perimeter into the camp, does the camp side quest complete?
  • Can you try killing all bandits in the center of the camp by luring them to you, without using long-range kills?


If neither of these two options work, can you provide a video of you being unable to complete this camp, showing all of the 15 dead npc's?

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for detailing what items are affected for you avenger237.

All items in the game should be able to be 'transmogged', as long as the item being transmogged is turned into the same item, for example, a spear into another spear, or cloak into another cloak.

I believe there is an issue at the moment which is preventing players with more than 60 outfits/weapons, being able to choose transmog for certain items. This is under investigation by the AC team.

Do you happen to have more than 60 cloaks or 60 outfits in general in your inventory / or transmog option when you are able to activate it on another cloak?

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    Ubi-Milky on Support Forums - Thread - Direct

I'm glad to see our scaly friends were not harmed in the making of this video caosck.

I will keep my eyes peeled for more reports of this and videos, as at the moment this is still under investigation, it has been hard to reproduce, as it seems to happen at random, at random places on the map 🤔