Ubi-Mushy

Ubi-Mushy



16 Mar

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    Ubi-Mushy on Support Forums - Thread - Direct

@Butcher851 Hey there, thanks for your report! Have you noticed any other inconsistencies with item quality, and do you remember which game mode you were playing when you picked up the Prophet? Also for the backpack, does anything change if you unequip and reequip the item?

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    Ubi-Mushy on Support Forums - Thread - Direct

@gravepact Hey there, sorry to see you're not getting that stat bonus! Can you test if this still occurs after swapping out other items you have equipped?

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    Ubi-Mushy on Support Forums - Thread - Direct

Hey folks, thanks for reaching out to report this! I've forwarded this information to the team so they can investigate further. Please feel free to reach out if you have any other questions!


07 Mar

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    Ubi-Mushy on Support Forums - Thread - Direct

@NoodleWave Hey there, I'm sorry to hear you're also running into connection issues when starting the game. Please run through our basic connectivity guide to fully troubleshoot this. If the issue persists, go ahead and create a support ticket and submit your ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@lolderon Hey there, I'm sorry to hear you're experiencing this issue! I see you have a support ticket for this issue that is escalated internally, so the team will get back to you soon. If you have any questions in the meantime, feel free to reach out.

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    Ubi-Mushy on Support Forums - Thread - Direct

@Twitch-Schwabba Hey there, thanks for the clarification. Which specific prestige skins are missing for you? If you unlock another tier with the same team, does the skin appear?

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    Ubi-Mushy on Support Forums - Thread - Direct

@Fightergreg8 Hey there, I'm sorry to hear you're also affected by this issue. The team is still looking into this, so I recommend keeping an eye on this forum for updates.

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    Ubi-Mushy on Support Forums - Thread - Direct

@Twitch-Schwabba Thanks so much, I've passed that information over to the team! If they need any other information, I'll be sure to reach out.

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    Ubi-Mushy on Support Forums - Thread - Direct

@napkinfish Hey there, sorry for the late reply! I've forwarded the additional information you provided to our team to help with the investigation. Please feel free to reach out if anything changes πŸ™‚


16 Feb

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@MasterNoob9306 Hey there, apologies for any frustration caused by this issue! Can you confirm that you're playing on the latest version of the game? Please also try resetting your HUD and sensitive content settings and see if the issue persists.

...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Tinytot87 Hey there, sorry to hear you're running into these issues launching the game!

I took a look at the files you submitted via our support site, and I noticed a lot of errors related to various .dll files. To resolve this, I recommend updating your Microsoft V...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Iwak3z Hey there, I'm sorry to hear you didn't receive the item you purchased! To help get this resolved, please create a ticket on our support site. Make sure you're using the same account where you are playing the game so they can properly assess the situation.

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    Ubi-Mushy on Support Forums - Thread - Direct

@Katsoeli Thanks for sharing those videos!

For the fishing hut issue, do you remember the name of the last delivery you completed? Also, how far have you progressed in the main story of the game?

As for the issue in "A Skald's Lament," this is under investigation by the team but there are no updates on that at the moment. Were you able to try the workaround that ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Terrorized1988 Hey there, I'm sorry to hear you're missing those credits! I see you opened a support ticket for this, so the team will get back to you as soon as they can.


15 Feb

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    Ubi-Mushy on Support Forums - Thread - Direct

@Trimex86 That's great to hear! If you run into any other issues, please feel free to reach back out.

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    Ubi-Mushy on Support Forums - Thread - Direct

@CannedFoodIsAll Hey there, thanks for sharing that screenshot! Can you confirm that your game is updated to the latest patch? A video of what happens when you try and attack that soldier would also be useful.

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    Ubi-Mushy on Support Forums - Thread - Direct

@Ehxe Hey there, I'm glad to hear that workaround fixed things for you! Please feel free to reach out if you run into any other trouble.

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    Ubi-Mushy on Support Forums - Thread - Direct

@ZeddBrew Thanks so much for providing that video! I have forwarded this information over to the team so they can investigate further. If they need any more information, I'll be sure to update this thread πŸ™‚

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    Ubi-Mushy on Support Forums - Thread - Direct

@JustDawg Hey there, I'm sorry to hear you're running into these issues! If you go to the location of the hoard treasure, are you able to loot it? You can find the location in the spoiler below:

spoiler

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    Ubi-Mushy on Support Forums - Thread - Direct

@snake_plzkn Hey there, sorry to hear you ran into this issue! Can you answer the questions below so I can pass that information over to the team? Please also confirm that you're playing on the latest patch.

  • Did you complete another mastery challenge trial before attempting that one? If so which one?
  • Did you perform a raid on the location before starting the mastery challenge trial?