Ubi-Orion

@Ge4r_CZ @Kapiteinwim2021

Hey there folks

Thanks for reporting this to us.

For the screenshots you've mentioned could you provide us with a lin...

@pingouin3ter

Hey there.

This issue is known to the team and is under active investigation at the moment. There is however a potential workaround for this if you haven't already tried which another player shared here

Thanks!

Hey there.

Thanks for raising this with us. I've forwarded this on to the team for further investigation.

Hey there.

Unfortunately we're only able to offer official support in English from this forum. If you are able to translate your query to English however we'd be happy to help you out with this. Thanks!

Hey there folks.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the ...

@hundread1800

Hey there.

Thanks for raising this with us,

I can confirm that this is not by design and the team are investigating this further as we speak as confirmed ...

Hey there folks.

Thanks for reporting this to us,

This has been confirmed as a known issue and is under active investigation at the moment. Our apologies for any inconvenience caused whilst we're working on getting this resolved.

Thanks.

Hey there folks.

Just to confirm if you weren't already aware this is known to the team and is under active investigation. Thanks for taking the time to report this to us.

@currlyfriies

Hey there.

Have you tried checking to see if these can be installed manually or is this not possible for you as a result of using GFN?

Hey there folks.

Just to let you know if you weren't already aware this issue is known to the development team and is under active investigation as confirmed here. Apologies for any inconvenience caused in the meantime whilst we're working to get this resolved.

Hey there

We appreciate you taking the time to provide your feedback on this. I'll pass this on for you.

Hey there

Thanks for bringing this to our attention. I'll pass this on for you for further investigation.

@admiralnuada

Hey there.

Sorry for the delay in getting back to you on this.

I can confirm this issue is known to the team and is under active investigation at the moment. Apologies for any inconvenience caused as a result of this whilst we're working on getting this resolved.

@smrtiak-svk

Thanks. I've submitted your save to the team.

Hey there folks.

Sorry to hear you're all experiencing this issue.

I can confirm that the team are aware of this and it's under active investigation. The team has requested save files from all affected players, can you ensure your latest save where this issue has occurred is on the cloud please and reply to me to confirm that it is? Once you've done that I'll send your save files over to them as we can grab them from the cloud. Thanks.

@x-ryujin-x

Hey there.

Have you made a lot of attempts in a short space of time to purchase them? If so this might be the reason for this message. If you think this might be the case please wait 24 hours before attempting to purchase again or if you don't think that's the case please open a support case with us and we'll investigate further. You can reach us either through the ...

@BandroidPL @The_Bad_Fasterd

Hey there folks

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I wo...

@mr_killlerrrrr

Hey there.

We can look into this for you but it's not something we can discuss or investigate over the forums I'm afraid.

You can reach us either through the support website by opening  a live chat session or alternatively through our social media accounts on ...

@Ma_Ciao_

Hey there.

Unfortunately we're not able to offer official Italian language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from here we do have Italian support who will assist you further via live chat during our opening hour...