Hey there folks
I'm sorry to hear you're having issues with the game crashing at launch
The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.
If after doing so you're continuing to experience issues please let us know so we can offer further assistance. Thanks!
@mendigod7
Hey there.
Is it showing as greyed out in your library or is it gone completely? If it's greyed out it's likely to be the case you're logged in on a different Ubisoft account.
Can you confirm what platform you purchased the game on as well, please? Ubisoft Connect, EGS or Xbox Game Pass? Thanks.
@pizzscolopandre
Hey there.
Sorry to hear you've encountered this.
I understand this might not be the easiest thing to provide but if possible so we can investigate this further provide us with a link to a video of your perspective and a friends perspective demonstrating this please? We'd like to pass this on for further investigation and this would assist us a great deal in doing so.
Thanks.
Hey there folks.
Sorry to hear you've both encountered this bug. I can confirm this issue is known to the development team and is under active investigation as we speak.
I have provided your reports and video to the team.
Apologies for any inconvenience caused as a result of this particular issue whilst we're working on getting this resolved.
@mistelaflusha
Hey there.
I'm sorry to hear about this issue with your resolution.
Can I ask you to provide us with a link to a video demonstrating this we could take a look at if possible please? Once we've received this from you we'll raise this with the R6E team for further investigation.
Thanks.
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Hey there.
I'm sorry to hear you're having issues with crashes/freezes at the moment.
The first thing I would suggest is to attempt each step suggested here that you haven't already attempted, I can see you have alr...
Hey there folks.
Thanks for your feedback on this.
At this time there are no plans to officially support KB&M on console but we will certainly pass your feedback on to the team regarding this.
@zigfridsgadansk
Hey there.
I'm sorry to hear you're having issues with crashes/freezes at the moment.
The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common cause...
Hey there @ThnQ
Thanks for your reports on this issue so far.
I can confirm the team are aware of issues with the Overlay on ultrawide monitors and are working to resolve this issue as soon as possible. We do apologise for any inconvenience caused in the meantime.
Hey there.
I've gone ahead and moved your thread over to the ACV Support section as this section is for issues with the Ubisoft Connect PC application. A member of our Support staff covering ACV will get back to you as soon as possible regarding this.
Thanks.
Hey there folks.
The team investigating this issue has requested more info on this if this is something anyone is able to provide. They have requested the following:
Thanks.
Hey there folks.
The team has requested more info on this issue. If possible can you please provide as much of the following as possible in order for us to investigate further, please? Thanks!
Hey there folks.
The Division team has requested more info on this particular issue. If any of you are still affected by this if you can provide as much of the following information it would be greatly appreciated.
@lolol934
Do you have a link to the full video/stream of this speedrun you linked the clip from you can provide for us?
Thanks!
Hey there folks.
Unfortunately our teams have so far been unable to reproduce this issue. In order to assist our teams with their investigation we have been asked if any affected players can provide the following:
Thanks!
@masteraju
Hey there.
I'm sorry to hear you're having issues with crashes/freezes at the moment.
The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/fre...
@zogori
Hey there.
We should be able to assist you with this but to do so we'll need to do this via a support case. Please double check before doing so however that you have played a little bit of each of these games, for most of the cross-game rewards you need to have at least played the game a little or it won't pop for you.
You can reach us either through the ...
devtrackers.gg