devtrackers.gg
@hellbus-squa
Hey there.
All eligible players should now have received the Ash Elf bundle. As it has been some time since this event we are unable to investigate this issue further I'm afraid.
@hellbus-squa
Hey there.
All eligible players should now have received the Ash Elf bundle. As it has been some time since this event we are unable to investigate this issue further I'm afraid.
@sir-sriracha
Hey there.
Sorry to hear that you've been experiencing performance issues for such a long period of time.
We'd like to look into this with you but first of all we need to review your system files. I have checked your account and I can see that you have had a support case open with us previously regarding these issues but it was closed automatically after not receiving any updates for a few days. I have gone ahead and re-opened this case for you now. Can I ask you to ...
@Asterix201252
Hey there.
Thanks for the additional reports and I'm glad you were able to find a temporary workaround to this whilst our teams continue to investigate. As soon as we have any updates on this issue we'll update the thread. Cheers!
@maorwen1
Hey there.
Have you been able to test your middle mouse button with a different game to see whether it's just Anno you're having issues with?
@sirharrypierce
Hey there.
If you're able to accurately reproduce this issue can you please send us a link to a video demonstrating this please? Thanks.
@sirharrypierce
Thanks. We'll get back to you with an update on this as soon as we can. Cheers!
Hey there.
Sorry to hear you've encountered this.
Are you using a save that has been going for a long time? This issue was reportedly identified and fixed with a previous patch however it's unfortunately not possible to fix the issue retroactively for older save files.
@hintofsarcasm4
Hey there
Regarding the large subtitles option not saving correctly could you try launching the game and all launchers with admin privileges please and then try saving your settings again?
@gravekommander
Hey there.
Unfortunately I don't believe there is an existing workaround for this issue, at least not one we're currently aware of.
So we can forward this to the team for further investigation would you be able to provide us with a link to your affec...
@asterix201252
No problem at all. Glad to hear this hasn't happened again but of course if it does occur again with another save please let us know. Cheers!
@thejacktrades
Hey there.
Sorry to hear that you're experiencing issues with performance, could I ask you to try launching the game after a clean boot and then with the Connect overlay disabled to see if this has any noticeable impact on performanc...
@angry_sith_lord
Thanks for providing that for us. I've passed this on to the team investigating this issue.
Hey there folks.
I can confirm this issue that the counter roll is non-functional/doesn't activate is known to the development team and is under active investigation at the moment. To assist the team in their investigation I have passed your info on to the team and your save files from the cloud. Thanks.
Hey there.
This issue is known to the development team and is under active investigation at the moment. Can I ask how many pieces of armour you have in your inventory at the moment please?
Hey there.
Are you playing on the latest version of the game? If so can you provide us with a link to short video if possible showing the version of the game you're running and the issue occurring? The reason I ask is that this issue was reported as resolved quite some time ago and we haven't received many reports I'm aware of that this issue still persists so if it is the case the issue has returned we'll need to re-open this issue with the team for investigation. Thanks.
@dhanpora
Hey there.
This issue should have been fixed with a hotfix on the 16th of November. If however you are still experiencing issues please let us know. Thanks!
@dejongh1997
Hey there.
Sorry to hear about this.
Could you provide images and/or video showing your quest log and map please?
@stickfantastick
Hey there.
Sorry to hear about your ongoing issues with performance.
Can I ask you to test launching the game after a clean boot and let me know if the performance improves after doing so please?
Hey there folks.
The team are aware of this particular issue and it's under active investigation. Can I ask you both to confirm how many sets of armour you have in total?