Ubi-Orion

@Ma_Ciao_

Hey there.

Unfortunately we're not able to offer official Italian language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from here we do have Italian support who will assist you further via live chat during our opening hour...

@ninjamanthing

Not a problem. Thanks again

@quibis

Sorry to hear you're encountering this as well. We've reported this to the team for further investigation and as soon as we know more we'll let you know. Apologies for any inconvenience caused as a result of this whilst we're working on getting this resolved.

Hey there.

Sorry to hear you've encountered this.

The team are aware of this issue and are actively working on getting this resolved. As soon as we have any updates on this we'll share this to the forums.

@nix_san90

Are you absolutely sure you purchased the game on Ubisoft Connect? If it was purchased via another store, Steam, Epic etc it will need to be installed and launched from there.

@ypainkiller

Thanks for translating that for us.

Is Embratel your ISP? If it is have you tried reaching out to them directly to see if they're experiencing any issues?

@marshmallow_fox

Hey there.

That's odd. I don't believe this issue has been reported to us previously. If you notice this still occurring after enabling admin privileges please let us know. Wherever possible we would always recommend installing both the launcher and the games to the same d...

@nix_san90

Hey there.

Are you sure you're logged in on the correct Ubisoft account where you were originally playing the game? If you're unsure you should be able to view those previously unlocked achievements in Ubisoft Connect, if they're not unlocked for you there it's likely you're on the wrong account. I have seen this happen from time to time where players have played a trial on Steam in the past so it will always refer them to Steam.

If you're unsure of any other accounts you have or if you don't think this is the cause please let us know and we'll investigate further. Thanks!

@jorel254

Hey there.

Sorry to hear about this recent issue you're experiencing with launching the game. Would you be able to provide us with a screenshot of the full error message, please?

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing. 

If after doing so you're st...

Hey there folks.

Thanks for taking the time to provide this detailed feedback on this subject. Our team is always looking for ways to improve player experience as much as possible. I'll pass your feedback on to the team regarding this.

Cheers!

@erkek2000

Hey there.

Sorry to hear you've encountered this.

We'd like to investigate this further for you but it's not something we can really discuss or investigate over the forums unfortunately. If you happen to have any video of this particular match you were involved in please submit this to us via live chat and/or a support case. Do not post this video here or post player information publicly if possible, I have removed this info from your post. You can reach us either through the ...

@hambis16cze

Hey there.

Sorry to hear about this.

Have they attempted full reinstallation? It might be as a result of a corrupt/missing file during the download/installation process so I would suggest giving this a try as well as each step suggested ...

Hey there folks.

If you haven't already done so can I ask you to attempt each step suggested here first of all please. If after doing so you're still experiencing issues please let us know.

@ypainkiller

Hey there.

Unfortunately we're not able to offer official Portuguese language support from this forum. If you're able to translate to English I'd be happy to assist you however.

Thanks!

@kishan0072

Hey there.

Sorry to hear about this.

Would you be able to confirm the list of the trophies that haven't unlocked automatically please?

@erkek2000

Hey there.

Thanks for taking the time to provide your feedback on this suggested feature. I'll pass this on to the team for you. Cheers!

@kravvhopz

Hey there.

Thanks for taking the time to provide your feedback on this. I'll pass this on to the team for you.

@unproven_

Hey there.

We don't know whether yourself or anyone else has already tried this which is why this is typically one of the first things we request with any connection issue so we can rule out first of all the possibility that this could be a local issue, we're not saying it is but we have to confirm this with you first.