Ubi-Orion

@urtemplar

Hey there.

Sorry to hear you've encountered issues with crashing.

Can I ask you to attempt all of the suggestions made by Ubi-Keo on the thread here, please? I can see you have already attempted quite a bit of troublesho...

Hey there folks

Thanks for your question and for your assistance in answering this.

I have marked your answer as the topic answer @GairPlay to assist others who might be looking for the same info in future. Cheers!

@flamemonarc

No worries. Please keep us updated on this.

@theash85

No problem. I hope this doesn't become a persistent issue for you but if that is the case please let us know and we'll be happy to offer further assistance.

Thanks.

Thanks for the info.

As confirmed above the drops are random so you may need to attempt these more than once to obtain the skins you're looking for. I hope you're able to obtain the skins you're looking for soon. Cheers!

Hey there folks.

Thanks for your reports so far on this issue.

The team are aware of this issue and it's under active investigation with both ourselves and NVIDIA.

We do apologise for any inconvenience caused as a result of this whilst we're working on a resolution.

@dry_b0nez

Thanks.

I can see one of my colleagues is handling this case with you. I hope we're able to resolve this issue for you as quickly as possible.

Hey there folks.

Sorry to hear about your issues with crashing/freezing.

If you have attempted all of the steps suggested above by Ubi-Plush and the issues have persisted please also check this thread, in particular the the post by Ubi-Keo.

If after doing so you are still experiencing issues please let us know and we can create a support case for you to submit your msinfo and dxdiag files to us for further investigation.

Thanks

...

Hey there.

This is very likely because your subscription lapsed based on your description of the issue. We can assist you with this but to do so we'll need to discuss this with you via a support case.

I have checked your account and I can see you have a support case open with us already. A member of the team will get back to you as soon as they can on this case, alternatively you can also reach us via live chat during our opening hours.

Thanks.

@hjortur333

Hey there.

Sorry to hear about this.

Can you try pressing alt+enter, dragging the window over to your primary monitor and then pressing alt+enter again to see if it then focuses on the correct screen?

@lepiredujoueur

Hey there.

Unfortunately we're only able to offer support in English from this particular forum. If you are able to translate to English I'd be happy to assist further, alternatively you can find the French language forum here.

Thanks!

@hotwillf

Hey there.

The team are aware of issues with this particular error and are working on resolving this as we speak.

For the time being a number of players have confirmed that updating both their integrated graphics and dedicated graphics drivers has resolved this for them.

Thanks

Hey there

Thanks for reporting this to us and for your regular updates on this.

I'm glad to hear that you managed to resolve this and hopefully your posts will assist others experiencing similar problems. Thanks!

@toadcool

Hey there!

As mentioned above the error states your current GPU driver is out of date. If you're unsure how to do this this link should help. Thanks!

Hey there folks.

Sorry to hear about your issues with random freezing.

Can you confirm whether there is any pattern to the freezing? Is it when performing specific actions or is it worse on specific maps or does it seem completely random? If any of you are able to provide a video demonstrating this we could take a look at as well we'd greatly appreciate it. Thanks.

@paodoce21

Hey there.

This issue usually means you're currently logged in on a different Ubisoft account than the one where the game was purchased/linked. Are you aware of any other Ubisoft accounts you have? If you are please try logging in on those and trying to launch again, when you're on the correct account you should no longer see this error.

If you are unaware or have forgotten the details to any other accounts please let us know and we'll open a support case for you. Thanks.

@miguelbloomberg

Hey there!

The Buddy Pass will launch on January 27th at 3pm UTC. You can find more info on this on the Twitter post below

@acloose

Hey there.

Sorry to hear you've encountered this.

This will sound like a strange question but can you confirm what language you're playing the game with? We are aware of crashes that seem to be caused by playing the game in specific languages.

Thanks.

@dogster16

Hey there.

Sorry to hear you've encountered this. In order for us to further investigate, please provide the following details for us to relay to the Rainbow Six Extraction team:

- Does this happen often or was it a one-time thing?
- Does this happen only with specific operators / weapons, or does this happen with many different operators?
- Please provide any additional details you can that you took leading up to this issue occurring.
- If possible, please provide a link to a video of this occurring.

Thanks!

@demonord24332

Hey there.

Sorry to hear you've encountered this.

The team is aware of this issue and are actively working to resolve this as soon as possible. Can I ask you to clean install your integrated graphics drivers as well as your dedicated GPU please?