Ubi-Orion

Ubi-Orion



22 Nov

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@draxxasxeno

Hey there.

Sorry for the delay in getting back to you on this.

If possible could you provide a link to this video if possible please so we can see exactly what's happening?

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there.

This issue is under active investigation at the moment. The team are also aware that Norvid had been found in some cases to still be on the dock in Ravensthorpe.

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks.

Sorry for the delay in getting back to you on this.

This issue is under active investigation at the moment. Did either of you locate Norvid anywhere else? Some players reported to us finding him on the docks at Ravensthorpe.

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks.

The movement issue you're referring to was resolved with a hotfix on the 16th of November.

@nikkica3

If you're still experiencing issues with corrupt save(s) can you confirm the following:

- If you close the app and re-launch it, are you able to save again? Please specify for Quick, Auto, and Manual saves
- Do you own either expansions? If so does this issue only occur while playing the expansion content or do you also experience it on other maps in the game?
- How much space is available on your console storage?
-...

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21 Nov

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks.

This issue should have been resolved via a hotfix on the 16th of November. If however you are still having issues please let us know. Thanks.

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@jtdjudgementday

Sorry to the delay in getting back to you on this but I'm glad to hear you managed to get this resolved and thanks for letting us know. Cheers!

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@roxiiii1

Hey there.

Sorry to hear you've encountered this.

The team are aware of this issue and it's under active investigation. To assist in their investigation can you confirm the following:

  • Which quest was completed before the issue start occuring?
  • What is the quest that you were currently doing when the issue occurred?


Thanks.

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@shadow-ita

Hey there.

Unfortunately we're not able to offer official Italian language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from here we do have Italian support who will assist you further via live chat during our opening ho...

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    Ubi-Orion on Support Forums - Thread - Direct

@lukipopi1

Hey there.

I don't believe this issue has yet been reported to us. Would you be able to provide us with a link to a video demonstrating this if possible please? Thanks.

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@lemmie88

No problem at all. Glad we were able to get this resolved and I hope you continue to enjoy the game. Cheers!

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@adamskaonuro

Hey there.

Sorry for the delay in getting back to you on this.

This issue is under active investigation at the moment. I have passed your video and save from the cloud on to the team investigating this issue.

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    Ubi-Orion on Support Forums - Thread - Direct

@mrk9sp

Hey there!

Sorry for the delay in getting back to you on this but I'm glad to hear you were about to get this resolved and thanks for letting us know. Cheers!

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@violentpride3

Hey there.

Sorry for the delay in getting back to you on this.

Just to double check was this not occurring for you previously on Xbox One? Do you still have an Xbox One to test this if possible?

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@alyssa-e

Hey there.

Sorry for the delay in getting back to you on this.

I don't believe this issue has yet been reported to us. First of all please attempt each step suggested here as well as full reinstallation of the game. If after doing so the issue...

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    Ubi-Orion on Support Forums - Thread - Direct

@brendabelinda

Hi Brenda.

Sorry for the delay in getting back to you on this.

This issue was fixed on November 16th with ...

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    Ubi-Orion on Support Forums - Thread - Direct

@koschgine

Hey there.

Sorry for the delay in getting back to you!

I'm happy to here this was only a one off occurrence but if this does become a regular issue or you're able to accurately reproduce this please reach out to us again and if possible provide a video of the issue and we'll report this to the team for further investigation. Thanks!

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@troopercooper80

Sorry for the delay in getting back to you.

I hope this issue doesn't start occurring again on a regular basis but if this does change please do let us know. Thanks!

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@tolkyyn

Hey there.

Sorry for the delay in getting back to you on this.

Can I ask how many pieces of armor you have in your inventory please?

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@punto_ocho

Hey there.

Sorry for the delay in getting back to you on this.

After thorough investigation, the development team is unable to continue looking into specific SFX alterations, as they must focus on issues that have a comparatively higher impact on gameplay experience.

Apologies for any inconvenience caused as a result of this.

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@thenorfolkian

Hey there.

Sorry for the delay in getting back to you. Upon checking this thread you've linked it does seem to be resolved as there's no new posts regarding this. Thanks for bringing this to our attention though. Cheers!