Ubi-Pegasus

Hey @Qwenteen74

Sorry to hear that you've been experiencing some FPS issues with your game.

Thank you for providing all the steps you already tried, I appreciate that.

To clarify, can I ask if these stuttering/input lags have happened since you purchased the game or did they appear after a particular time/any change to your setup or a new update?

I recommend, if you haven't already, making sure both the game and the launcher are installed on your C hard drive, so that we can rule this out as a potential issue.
Thanks!

Hey @Twitch-Schwabba

I appreciate your input on this and can understand the frustration because of the wait when you are trying to win races fairly.

We don't directly have any input on which issues or bugs get addressed in which order for the game, and can't provide a specific time frame for these.

Once we know more information on topics such as this, we will communicate them as soon as possible through the forums or official Ubisoft social channels.

I apologize in the meantime for any inconvenience.

Hey there @Twitch-Schwabba

Thanks for clarifying.

Because you've stated that it helps when you restart the game, I would suggest that you try out some technical troubleshooting and also take a look at our ...

Hi @BagnardLopez

I'm sorry to hear that you're having some issues with your save files.

So I can try to help with this, could you let me know if your save files are synced to the cloud at all, or are these stored locally on your PC?
Are you using any mods by chance?

Thank you as well for providing some of the troubleshooting steps you've already tried, I appreciate it.
It could potentially be that this file has become corrupted for some reason, if this is the case, I would recommend taking a look at this article on the topic.

...

Hey there @Crowdsurfr-NGNS

Thank you for sharing what you discovered, I appreciate you sharing this in the thread.
I'll be sure to keep note of this if another player encounters this issue on the forums.

If you do have any other problems or questions, please feel free to let me know!

Hey @Mevelios,

I apologize for the delay in our reply.

Thank you for submitting the ticket with the files you attached, I appreciate that.

We ask for videos of the problem, so we can see this bug within a moving/live setting, so that is it then easier to reproduce for the development team in their investigation.

I can understand it might seem like an unnecessary effort when screenshots have already been provided, but rest assured we only ask for the files which we need and which would best help identify and address the issue.

We try our best to relay any information we gather on the forums to other agents, although some may still ask for extra information.

If you find the time, it would be super ...

Hi @sniperNZSAS

Thank you for raising this and for providing a video of the bug. Sorry to hear that this has been affecting you since the new world expansion.

Just so we can rule out any technical issues which might be causing this, could you give the steps from this article a go?

If the issue continues after this, I recommend that you please open a case via email and attach your save file there, so the team can take a closer look to investigate further.
Feel free to link your video there and me...

Hey @Asterix201252 and you too @Tormbav

I appreciate you taking the time to report this bug, thank you for providing the video and also for submittin...

Hey there @IIMoshPotxX2017

I'm sorry to hear that you're unable to continue playing the main quest at the moment.

Apologies for the late reply from us.

If this issue still persists, I would advise the following:

• Please make sure to try out all the steps from this support article to see if they help at all
• Try reloading a previous save point before you completed the last mission and try to complete it again
• If the issue continues, please provide us with the quest name whi...

Hey @Etargos

Thanks so much for providing us with the custom settings you put for your game, the screenshots are perfect!

We won't be needing any files for these settings, beside the images at the moment, and I've made sure to pass on the information for the report as well.

If we need any more information, we'll be sure to contact you...

Hey there @oakchairs

Your post was moved over to the support site, so we can get a better overview to help you with your issue.

Sorry to hear that your fps has been low for your game.

To look into this, could you clarify if this happens at specific times/places in the game, or does it happen everywhere?

If you could give the steps from this technical support article a try in the meantime to see if this helps at all, that would be helpful.

Hey @KH1031

The language supported for the version of the game you purchased will depend on the region of the store from where you purchased this.

If your game supports this, you should be able to change the language within your game settings.
I've had a quick look at your account and can see that the version you purchased should have this option available to you.

To check this for you, could you please provide a screenshot of the language options for your game which you can see?

Let me know if you have any other questions in the mea...

Hi @philbert

Your thread has been moved over to the support site, so we can have a better overview to offer you some help.

If your issue persists at the moment, I recommend trying out the steps from this and also ...

Hey @Cpt_Salamito

Thanks for getting back in touch and for providing your friend's username as well.

I've had a quick look at your accounts and can see that both of your 2FA is active (which is needed to play ranked), however, I'd like to ask you both to please double-check that you also have a valid phone number attached to your Ubisoft accounts, as this can sometimes impact the game as well.

Please also make sure you are both friends on Ubisoft Connect before inviting each other, and try ...

Hey there @hometheatreman

Thank you for reaching out and letting us know about this issue, and for providing so much detail, I appreciate it

If you haven't already, could you please give the steps from ...

Hey @BwanaCrab

Thank you for trying out the steps provided, I appreciate you giving them a go, even if they unfortunately didn't resolve the issue.

We are unable to change data centres manually, these are usually decided automatically by the system depending on your location and where it deems you have the best connection.

I apologize that we're unable to help further with this matter.

If you do have questions about other issues, please feel free to contact us again anytime!

Hey @AetherTech

Sorry to hear that you've come across an error message which is causing problems.

Could you clarify where exactly this is happening for you?

To try and help, I would recommend you please ensure that your Ubisoft Connect launcher is up-to-date and installed on the same, preferably C, hard drive as the game. If you could also give the steps from ...

Hi there @BitingTiger-BOM

Sorry to hear that you're having some issues with your ESports bundle.

I've had a look at your account and can see that a colleague has responded to your query on this issue via email.

In order to proceed with the case, I would like to please ask you to respond whenever you find the time, as this issue will need to be addressed via email so that the team can help you further.

I apologize for any inconvenience caused in the meantime.

Hey @WKTSxUnLucky

I'm sorry to hear you're having some crashing issues for your game.

To investigate this, I'd like to ask for some more information:

• You've stated it crashes on the Yacht map, does it happen every time you try to launch it or only at certain points?
• What platform are you currently playing on, and have you tried using a different console/PC to test if it happens on those as well?

If you haven't already, I would suggest you also try the steps from this ar...

Hey @Grim_Spudly

Thank you for raising this, I'm sorry to hear the same error is happening to you even when inviting between the same platforms. Could you clarify which exact platform you and the person you're trying to invite are playing on? (Epic, Ubi Connect, Steam etc). And try out the steps from this article.

For anyone else encountering this issue, as mentioned by Ubi-Havoc please note that the cross play feature only works between console platforms, for Xbox to PlayStation and between PC...