Hey there @PeleOdinson
Sorry to hear you're having some freezing issues in your ranked matches. Thank you for providing a screenshot for us, I appreciate it!
Could you explain when/how this is happening to you at all, does it happen in every match or just certain maps or game modes?
Additionally, I would recommend verifying your game files and giving the steps from this ...
Hey @Friendship-BEAR
Your thread was moved over to the support side, so we can have a better overview to help.
I'm sorry to hear that you've been having some connectivity issues within your games when you're trying to play with your friends.
Could you please let us know which platform you and your friends are playing on?
Additionally, I would recommend please ensure that if you're all playing on PC, that your Ubisoft Connect launcher and the game itself are both installed on the same C drive.
To try and help with any connectivity issues, please take a look at ...
Hey @Trinity2440
Sorry to hear that due to some connection issues, you and your squad are receiving temporary bans.
At this time we do not handle ban appeals of any kind on the forums or social media, you would please need to open an ...
Hi @DarkStriker11
We do not handle any ban appeals for games on the forums or on any social media platform.
As you've mentioned, this is a temporary ban, you should already have been unbanned by now.
More info on temporary bans can be found here.
If you'd like to appeal a ban in future, I would sugg...
Hey @youngpbands
Sorry to hear that you've been having some issues when trying to play some games online with friends.
In regard to your feedback on Ubisoft Connect, I will make sure to pass this onto the dedicated team and appreciate your honesty.
If you would like some help with the connection issues you're having, could you please provide us some more details of what exactly is happening?
Are there any error messages occurring, and is this happening at a specific point in the game?
Let me know if you have any other questions i...
Hey @rinrawrchu-BIF
I can understand your frustration with this type of issue.
I've removed the image you have sent as this contains sensitive information of your case number, which we please ask you not to share in the forums.
Unfortunately, we cannot communicate the details of a ban within any public social media setting or the forums as this counts as sensitive information and can vary from player to player.
If you would like more details on your ban, please feel free to open, or re-open, the support ticket you mentioned you had on this topic by sending another message there so that the support team can get back to you on this.
I apologize in the meantime for any inconvenience caused.
Hey there @Ft-VoiD
Sorry to hear you had a difficult time trying to connect online to play with friends.
As your original report was from the 12th, could you confirm if this issue still persists for you?
If so, please let us know, so we can look into this further for you.
Hey @Daddy-shot-you
Sorry to hear you're encountering this error when trying to connect.
I can see you have already tried some troubleshooting steps, thank you for sharing those 
If possible, could you provide us with a screenshot of when this occurs for you in game?
I would suggest you try the additional steps from this ...
Hey @yess_papa
Thank you for trying out the step suggested, sorry to hear this didn't work for you.
In that case, I would advise you try out the steps from here and ...
Hey @RhaegarDW
So I can help further, could you please confirm which exact server you were banned from? Was it the Ubisoft one or the Assassin's Creed Valhalla one?
Thanks!
Hey there @cola2448
I'm sorry to hear that the time challenges are not being counted properly for you to be able to redeem the rewards.
If you haven't already, could you try out the steps from our PS5 technical and connectivity troubleshooting articles to see if this helps at all?
If the issue continues, I'd like to please ask for a video showing that ...
Hi again @Creed0173
Yes please, if you could upload a video and provide us with the link, so we can see you completed everything and that the progression is still stuck, that would be great.
Thank you as well for the screenshots you already submitted, I appreciate that.
Could you also please double-check that your saves are up-to-date and accessible and synced to the cloud on your account?
Once we have all the info for this, we'll be sure to pass this onto the team to look into further.
In the meantime, I would also recommend verifying your game files and reinstalling the game (just t...
Hey there @shedusio
I've moved your thread over to the Support side, so we can get a better overview on your issue here.
Sorry to hear you're having some issues with your game crashing.
If your GPU is staying at 0% it could be that your PC (or the game itself) is not recognizing and using it, which puts a higher strain on your CPU in turn. It might be worth double-checking this is in use on your PC via settings. I can't offer specific support for this, but I'm sure there's some more guidance online.
Additionally, if you haven't tried the steps from the PC troubleshooting guide and the Assassin's Creed Valhalla ...
Hey @Ibervang
I can understand your frustration with this issue, I can only apologize for the crashes you're experiencing.
As stated by Ubi-Keo, we offer as much help as we can to try to find the root of the problem or what might be causing these crashes on your PC. (As these happen to different players, often for different reasons).
Thank you for checking your system files regardless, I do appreciate you tried some of the steps suggested.
If you would like any more support with this, I would suggest opening a support ticket via ...
Hello everyone,
I have an update for this topic, which is as follows:
After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.
With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.
I apologize for any convenience caused and understand this may not be the desired outcome you had hoped for.
This thread will now be locked.
Hey @jujoco91
Thank you for double-checking for us, I appreciate your cooperation.
I'm sorry to hear your issue still persists.
As this issue will need system files to further investigate and possibly escalate, please be sure to continue communication with us via the email support ticket. If you could update us there on any other troubleshooting steps you have tried and checked so far, that would also be great, just so we don't accidentally suggest the same step twice.
...
Hey there @linukas333
I'm sorry to hear you're encountering this sound issue within your game.
To try and address this, I would recommend trying out the steps from the support article on this type of topic, and maybe even give the ...
Hey there @jontebarca
I'm sorry to hear you're having some problems launching your Assassin's Creed game due to a DX12 error.
Please note, that due to laptop limitations for Ubisoft games, we can only offer limited support.
To try and help you resolve this issue, I'd first recommend you make sure your GPU drivers as well as your operating system are up-to-date with the newest version installed.
I'd also suggest taking a look at the PC ...
Hey @Devil_Bringer
Thanks for reaching out with this issue, I'm sorry to hear this has been happening to you so that you're unable to launch your game.
I'd first recommend giving the steps on our PC technical troubleshooting article a go, to see if these might help with the issue.
Could you clarify on which platform exactly this is happening on? (Epic Games, Steam or Ubisoft Connect).
And also if you're getting any error messages or if you have changed anything about your setup recently before this hap...
Hey there @AnneGodkoyj
I'm sorry to hear you're experiencing some graphical issues, which is impacting your gameplay.
I would recommend double-checking the refresh rate of your monitor to ensure this is designed to handle the settings for performance mode, and that these settings are not set to a higher setting than their native mode. Please also take a look at the ...
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