Ubi-Redbeard

Hey folks,

The issue has been reported and is under investigation.

Apologies for any inconvenience.

Hey,

Can you please create a case on the support website so we can look into this for you?

Thanks.

Hey,

Can you please create a case on the support website so we can look into this for you?

Thanks

Hi,

If you can't access your account, please reach out to us via Facebook or Twitter.

Thanks.

This will be a background download.

Some of the game will be unlocked to play, such as situations but the rest of the content will be installing in the background.

Hey there,

The season pass should be available for purchase on the Xbox Store. However, if you are referring to a physical version, there is none available as it is a digital entitlement.

Hey there,

Can you confirm if you're still experiencing this issue?

Does this happen every time?

@ mooseairborne, you will only receive this error message if you are logged into the incorrect Ubisoft account.

Please ensure you are logging into the correct account.

If you continue to experience this issue, please create a case on the support website.

Thanks for confirming that, @LostCause_.

You might be able to run the game, however, we do not officially support laptops.

Can you please create a case on the support website and submit your DxDiag and MsInfo files for further investigation?

Thanks.

@Vaju44, allow me to clarify.

I misread the information on your account regarding owning the game on Steam, my apologies!

Did you try running the game and Uplay with admin rights at all? You didn't specify in your last response.

I would also recommend clearing the Uplay cache here.

Let me know the outcome

Hey there,

Sorry to hear that.

Can you confirm if you tried another mouse to see if this works, as advised in your support case?

Please let me know.

Hey there,

Please make sure you are running Steam, Rainbow Six Siege and the Battleye client with administrator rights.

If this does not resolve your issue, please try reinstalling the game.

If you continue to experience issues after this, can you please create a case on the support website

... Read more

Glad to see you managed to find a workaround for this.

@SithKermit, if your menu is showing some options as locked, this means that the game is downloading more content in the background. Can you confirm if this is the issue?

@Khesanh1, I believe this will be the same issue for you. Please leave the game on the main menu while the content installs.

@MasterOogwayKFP, If your internet is affected at certain times throughout the day, I would suggest contacting your ISP for more information, as there could be a throttle on your connection.

Hey,

We can only offer support in English unfortunately.

Can you please translate your issue or create a case on the support website so we can provide you support in your native language?

Thanks.

- Ubisoft Support

Hello,

If you're experiencing the issue where the main menu appears to be locked, please wait for the game to fully install.

Hey,

We can only offer support in English unfortunately.

Can you please translate your issue or create a case on the support website so we can provide you support in your native language?

Thanks.

@KimmTaeyeonn

Can you please try the connectivity troubleshooting steps in the FAQ here.

If this does not resolve your issue, can you please create a case on the support website with images of the ports forwarded so we can look into this for you?

Thanks. ... Read more

Hey there,

Please make sure you are running Uplay Rainbow Six Siege and the Battleye client with administrator rights.

If this does not resolve your issue, please try reinstalling the game.

If you continue to experience issues after this, can you please create a case on the support website

... Read more