Ubi-SleepyGoat

Hey there @Saku_Ice

While we appreciate the video you've sent, we'll need one with a bit more visual clarity before I can report this up for you. I would recommend using the ...

Hey there @guneybil, as @BB-Ghost said, you can replay the Anderson Manhunt to farm exotics. This is a slow but guaranteed method. All you have to do once you have the weapons i...

Hey there @Skillz_Of_Khaoz

You were expecting the cache quite a bit earlier than when we actually started delivering them. You might have received it since making these posts and now, but please let me know if you did not.

If you haven't received it yet, you should also make sure that you keep space open in your cache inventory, as having your cache slots filled up will make it impossible to deliver the cache to you.

We're happy to hear your case got some eyes on it @edymemen!

I'll make sure it gets escalated properly.

Hey there @Tyranmedic, we also have a connectivity guide for PlayStation 5 that you should follow. Please make sure you also complete the ...

Hey there @Shadowscape, I am sorry to see you've run into an issue getting the Dark Zone recon missions to unlock and complete properly.

This is an issue our team is already aware of, and I will get your information added to our report on the issue.

In the meantime, if you have any friends who have already completed Dark Zone Recon East, are you able to join them for a mission that takes place in Dark Zone East? Some of our players have been able to use this method to force completion, and it would be worth a try in your situation.

Hey there @OldFoz

Any updates about your character restoration will be delivered through your support ticket. This is not something I am able to comment on here in a public channel, as it involves private account information that we are not allowed to share.

I appreciate your patience while we look into your issue, and your case has not been forgotten.

Hey there @YukonBlu, sorry to see you have not received your cache yet.

Please make sure that you have space in your cache inventory. If the inventory is currently full, I would suggest emptying it out completely. Afterwards, you'll need to wait awhile as we will have to manually add the cache to any accounts that have not received it yet. Please keep in mind that if your cache inventory is full at the time that we add the caches you will not be able to receive one.

Hey there @Classified-exe, it seems like you're running into a bit of trouble with your graphical and display settings being reset each time you launch the game.

I would recommend uninstalling Rainbow Six Siege and Ubisoft Connect, then reinstalling Ubisoft Connect by following ...

Hey there @Tadao-Ando-1, sorry to see you might have lost access to some of your operators.

If possible, can you give me a list of the operators you lost access to?

Also, please make sure you follow our troubleshooting guide for the platform you primarily play on, as sometimes issues like this can be caused by corrupt local installation files or minor connection errors.

...

Hey there @Mr-JuicyFruit.

Unfortunately, if your accounts were not correctly linked by the cutoff date of December 6th, it will not be possible to transfer or merge your inventories from this point forward. That cutoff date is final and permanent, so it would not be possible to transfer any items, progression, or stats to a new or different Ubisoft account at this point.

Hey there @Oy6m

The reason ongoing support cases get marked as updated is a result of our automated system keeping the case open until our team has time to read and respond to it.

To explain the delay a bit, the recent ongoing issues with Rainbow Six Siege services, along with some problems that popped up during the implementation of Cross Progression have led to a very large surge of casework, but I can assure you that your cases will be reviewed and handled as soon as we have the time to do so.

Thank you for all that info @BramB5807

I've added your information to our R6FIX report: (https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE/issues/LIVE-42923) on frequent lag spikes. Please keep an eye on our news and announcements section of the forums for any updates.

Hey there @ii-alfie

I'm sorry to see you ran into a disconnect, but all temporary bans are handled automatically. No one is able to remove or adjust an abandonment penalty, for any reason.

In order to prevent future disconnects, I would recommend following our connectivity troubleshooting guide for the platform you play on.

...

Hey there @Hades9288

I am not able to discuss any specifics about previous support cases. If you have questions about how your unban request was handled, you will need to reach out to us in a private support ticket.

Please keep in mind that...

Hey there @karbo-o, if you are still running into purchasing issues please try the method @Hades9288 has suggested. You also have the option of using the ...

Thank you for giving that a try @YSH_SOSAubi!

I found the support case that you had opened for this issue previously and got that escalated for you. Our team should review your case and help you out soon! I appreciate your patience while we looked into this.

Hey there @delokroiks

Please do not post player reports in the forums. If you run into a player who you suspect is cheating use the in-game reporting system, or open a ...

Hey there @davehyte

Today (February 10th) we completed a 3 hour maintenance that fixed a few of the crashing issues when opening your map or attempting to travel between regions. Can you let me know if you are still running into the same crash now that that patch has been released?

Hey there @Whisp_r_r and @rOwLp08

Just to clarify things a bit, did both of you have a copy of Rainbow Six Siege transferred between two accounts?

Also, can ...