Ubi-TheBerry

Originally Posted by cheeseburger763
i try to open the game via steam and it comes up with this " STARTING GAME
there was a problem authenticating the ownership of this product please contact customer support in solving this problem"

Hey cheeseburger763,

I'm sorry to hear you've encountered this!

This message is caused when you're trying to sign in with a Ubisoft Account which is different to the account you originally launched / activated the game on.

Do you have any secondary Ubisoft accounts that you're aware of?

If you're unsure and need help locating your game activation, please contact us directly via our ... Read more

Originally Posted by imaslaphead
I finally logged onto my steam account and tried to play rainbow which previous i had 68hrs on it and finally was ready to start playing it again when Ubisoft connect popped up and said the was a problem authenticating the ownership. I don't understand how this is true when ive owned the game for over a year and have hours on it and still cant gain access to play.
My steam profile is ahendy4

Hello imaslaphead,

This error is caused when the Ubisoft account you're trying to sign in with, is not the same account you originally launched and activate the game with.

Do you have any secondary Ubisoft Accounts you're aware of?
... Read more

Originally Posted by BlueEagle133
Hi, my problem started after updating my graphics driver, but I don't know if that's related to my problem. I've been trying to play R6 for 2 weeks now but the game takes about 1 hour and 30 minutes to load. When it does load and I am able to join a match, it takes about 40 minutes to load me into the game, and I end up delaying the whole server. When I do get into the match, the sound has a massive delay, maybe around a 25 second delay, and I also get mega stutters every time I shoot or even flick. This was recently the case when my game was installed in my HDD, where it has been installed since day 1 with not many problems. Therefore, I transferred my game into my SSD (which I barely have any space left), where it ran like normal with a couple ...

Read more

Originally Posted by OrgansInOrbit
watching nug, he keeps saying 5 hours, official site says 8 hours to watch.

Do i need to watch the same person for that length of time or split between others i view?.

cheers

Hey there,

Are you referring to the Invitational 2021 Drop Event?

If so, time is tracked as long as you're viewing eligible streams - you can split it between channels.

One E-Sport Pack will drop every 5 hours of viewing, you can read the ... Read more

Originally Posted by Whiff.EIRE
Played a game of Ranked recently, ended up winning the match (Bank). The game finished 4-0 and i return to Menu and the game tells me my previous match was a loss. Restarted the game and still no change. Anyone know whats up?

Hello Whiff.EIRE,

Welcome to the Forums, I'm sorry to hear about that

It may just be a visual issue that will self adjust over time.

If you find this is a common occurrence, could you please provide images or a clip if possible showing this in-game?

Thank you

Originally Posted by Godpossiblyfat
i can only get a cap of 38 renown from a t hunt or training grounds no matter if i win or lose but when im with other people i get like 144 renown every time

Hello there,

There are many factors that are taken into consideration at the calculation or MMR gained / lost.

One of these is the skill difference between teams, if you're playing solo, you'll be grouped with those closer to your own single level, resulting in far less differences between you all.

As a team, if you're all of different skill levels, this will be taken into the account for the matchmaking. If your team has resulted in the opposing team having... Read more

Originally Posted by LordWesmo.SCI
Hello i just wanted to ask if twitch drops are available in the South African Region as i have watched enough to get the blue charm and a esports pack but i havent seen them at all twitch has not even registered that the drop campaign is there.

Hey LordWesmo.SCI,

Welcome to the Forums!

You should still be able to earn drops in South Africa.

Do you have Drops Enabled visible when viewing the stream? Or had any notifications of drops?

If so, these should be available in-game over the coming days of the event

Originally Posted by lil_Mat1s
When I turn on the game, it loads for a while, and then a black screen appears and all that goes is sound.

Hey lil_Mat1s and II-ZofiaMain-II,

Welcome to the Forums, I'm sorry to hear you're unable to properly run the game! I've merged your threads here as they're for the same issue.

Could you please give the steps... Read more

Originally Posted by RazesCH
Hey Milky, I will just copy past the answer I gave smash on another post related to this.

Here you can find the transcript of the lie I was told. No game was transferred to my normal account and over a week has passed.
Thank God I can play the game, no complaints there as that was the least you could do. But still, why are your employees lying like this if nothing will happen?
I've resigned myself that I only can play that game on an account and that cannot be changed. I am sure that if I ask to be helped, I will receive the minimum or be lied to.
Good luck to the guys that actually want to work there, you are in for a challenge!

Me (1/29/2021, 4:37:02 PM): so
Me (1/29/2021, 4:37:06 PM): basically
Me...

Read more

Originally Posted by Jeffbesos63
könnte mir jemand helfen ich habe wenn ich in ein multiplayer game rein gehe kommt immer die nachricht aus match geworfen beschädigter speicher ich habe mehrmals mein spiel auf fehler überprüft und weis nicht wieso es nicht geht

Hello Jeffbesos63,

Welcome to the Forums!

I'm afraid we can only support in English here at the moment, could you please translate your message so we can assist?

Alternatively, you can open a ticket through or ... Read more

Hey there guys, I'm sorry to see you're unable to launch the game

Hawen_Tr, I'm afraid we can only support in English on these forums, can you please translate your message so we can assist you?

Profiterok, can you please give the steps in our guide a try and let us now if there are any changes

May we also know your system's specs too?

Thank you!

Originally Posted by SomethingXDX_YT
if i shoot someone in the head the game principle says it should be a kill yet the player can survive and entire mag to the face makes sence this is killing your game fix IT

Hello SomethingXDX_YT,

Welcome to the Forums.

Please take care when posting, not to necro old threads and instead consider creating your own if a more current thread isn't available.

We haven't had any reported issues with the in-game hit detection.

If possible, can you please provide a clip demonstrating what you encounter when headshotting an enemy?

Thank you

Originally Posted by ELDDJOC
I have just reported a large number of TKers and Griefers again today, some of whom hold silver and bronze.

Would you mind doing something? I just want to play casual without being consistently killed by my own team , many times on the last round where there are no repercussions?

Remember that you can actually institute temp bans on them, you know, like enforcing the rules you set for this game, so we can actually play it in spite of the horrendous hit reg and bugs?

Hello ELDDJOC,

I'm sorry to hear you've encountered such players.

We have systems in place to sanction players found to be breaching the ... Read more

Originally Posted by DrizleX.
I am not happy at the moment, I did not want to write a form but I feel the need to now. I have been experiencing bugs for seasons on seasons now and the rubber-banding is the worst. My ping is low, I am in my servers, so why is it that sometimes I lag when I try to go through a normal rotate hole, doorway, etc. I need this fix immediately because this is just unacceptable.

Hello DrizleX.

Welcome to the Forums, I'm sorry to hear you're encountering lagging in-game

If your connection is otherwise alright in-game, have you checked your CPU / GPU usage at all? Is it particularly high?

Do you also often run other programs al... Read more

Originally Posted by Mario.DNMK
Hi i was wondering about the twitch drops and if i would be allowed to add the drops to my channel, i am a South African comp player and would really love to have the drops enabled to my channel, to help th South African community grow and let people know there's a scene here as well, ive been playing competitive siege for almost 4 years now and this game is my life, i want to succeed in this game and let it be my job one day, that's the dream.

Hello Mario.DNMK,

Welcome to the Forums!

This is something you should be able to enable in Twitch itself

From the Twitch homepage > Select your Profile to the upper right > Sele... Read more

Originally Posted by charlie0422
Can I buy 2 R6S on Steam with the same steam account and link with 2 different ubisoft account? any issue will be poped up like error if authenticate the ownership of the game.

anyone tried?

Hello charlie0422,

Welcome to the Forums.

Duplicate copies on accounts is not supported.

One Steam account requires it's own copy and linked Ubisoft account.

I would also suggest referring to our ... Read more

Originally Posted by Vincioux
je ne comprend pas pourquoi la page de la vérification à deux facteur ne s'affiche pas quand je tape mon adresse e-mail et que je tape sur continuer??
Une réponse pertinente serai du plus grand secours.
Merci

Hello Vincioux,

Welcome to the Forums

We are only able to support in English here

Would you be able to translate your message so we can assist?

Alternatively, the French Forums are available ... Read more

Originally Posted by xFrostyCannon
Yes, I sent a tweet back and haven't gotten a response in a week.

Hello xFrostyCannon,

I can see you have another case open with us where a response has been sent to you a couple of days ago.

Can you please sign into support.ubi.com when you're next available and go to My Cases to view this and respond when you can?

Thank you

Originally Posted by Proto.TBC
Ive been banned for about a month now and i have no clue why, ive sent an appeal and no one will respond back to me, i havent barely played the game in a year and some of my friends from years ago wanted to play it with me, All i wanna do is play the game with my friends like the old days, and i cant even get this issue resolved..... Can i please figure this out with someone? <3

Hello Proto.TBC,

Welcome to the Forums.

I have checked your case and can see a response was provided to you with the outcome of your appeal.

You can view this by signing into support.ubi.com and selecting 'My Cases'.

Thank you for ... Read more

Originally Posted by jesse.cheeks69
I have the same issue in 2021, whenever I hold alt to quiet walk and i think when i reload is when it opens something called "radeon software" and the chat randomly opens and I cannot close the chat, so I have to tab out and tab back in the fix it..

Hello jesse.cheeks69,

Please take care not to necro long old threads and instead consider creating your own if a current thread for your issue isn't available.

I would recommend checking your keybinds both in-game and for the Radeon Software that is opening. This sounds to be related to your GPU, so I would advise checking if it has any hotkeys that launch the program and either ... Read more