Ubi-TheBerry

Originally Posted by deshplayer_h
I tested both of your possible solutions, sadly neither fixed the issues.
Still I am thankfull for your quick response.

Hey deshplayer_h,

Thank you for getting back to us, I'm sorry to hear those steps didn't resolve the issue for you

Can you please tell us more as to when this starts happening? Such as;
- Does it happen more in a certain game mode?
- Is there ever a trigger (eg. after drone phase, after a certain event)?
- What audio output devices have you tried so far (speakers, headsets)?

Thank you!

Originally Posted by archdoodler007
I have this as well! Been driving me mad for the past few days. Would this be fixed with an update or is it the system itself?

Hello archdoodler007,

Welcome to the Forums

As has already been mentioned, do you find this is also related to FPS spikes?

We also suggest forwarding any videos onto Sony PlayStation to to discuss this further;
@AskPS_UK https://ubi.li/mMo8X

PlayStation Live Chat ... Read more

Originally Posted by PutoBote
Game: Anno1800: Every 20-30 minutos the game crash without any error message. I saw in the forum that this happens to other players, I tried to remove Sync cloud save games but still crashing (I upload directx, try with dx11, etc). I have dxdiag and msinfo

I tried to send a ticket but after I choose the category the button to send the ticket dissapear and says that chat are not able at this moment try other way (but there is no other way)

Hey there PutoBote,

Welcome to the Forums, I'm sorry to hear the game is crashing for you

Thank you for also providing the steps you've already tried

We do have some furthe... Read more

Hey there guys,

Thank you for getting back to us!

As long as you've received Twitch notifications for your drops, they will be distributed to you in-game in the following days after the event has concluded (16.02.2021)

If following this date, you still don't have any charms in-game, please let us know!

Originally Posted by Chrisly_Bear9
I linked my Twitch and Ubisoft account and watched about 9 hours of streams today, but did not get an notification that I got a twitchdrop. It says in my accountinformation that my accounts are linked, so I don't know what the problem is.

Hello Chrisly_Bear9,

Welcome to the Forums!

When watching a Stream, there should be a button below the stream window which says 'Drops Enabled'

Does this show for you?

Originally Posted by agron-TM
The multiplayer has always worked flawlessly until now. Neither have I had problems with COTD (apart from the known ones) or problems with any other servers.

However, the matchmaking worries me. I have not yet been able to participate there because I get the following error: "Error while entering Matchmaking (10060). Please try again."
I know these are some kind of timeout connection problems and I've already checked the port accesses and digged deeper into the firewall and antivirus. I also reinstalled Trackmania and verified the data.
In addition, in matchmaking, the "U" for unranked or the ELO bar is not displayed, (I posted a screenshot on discord ...

Read more

Originally Posted by Huaaweii.
Hello Rainbow Six Siege Support-Team, i have an issue where my Teammates and my Enemys are lagging but the actual gameplay is smooth because i have a normal ping (24-40ms). I want to ask, if there is any way to fix this issue or maybe i can get a reason why this issue is ocurring. Please answer me back, because that is a big issue wich i cant play with.

Hey Huaaweii.,

Thanks for posting this and for the clip, I can certainly see what you mean and how this can be frustrating

I can see your FPS having some minor fluctuation. As your ping is consistent, have you monitored your PC's usage at all while this has been occurring?

... Read more

Hello guys,

Are you still receiving notifications in Twitch for your drops?

If so, they should be deposited into your account over the coming days.

Thank you for your understanding

Originally Posted by PIK_-_EightOZ
Why can't I get account activation to work on my Ubisoft account?
It says "An error has occurred while enabling rewards. Please contact Customer Support".

Hello there,

Welcome to the Forums!

I'm sorry you're unable to activate Twitch Drops.

Please refer to our ongoing Sticky Thread on this issue, ... Read more

Originally Posted by Toaster_141
cant buy any alpha packs every time i try it just says 1 pack unlock failed i've restarted the game and my pc checked for updates and nothing is working please help

Hey there,

I'm sorry to hear you're encountering this!

Would you be able to provide a screenshot of the exact message you receive so we can take a closer look?

Can you also please let us know when this began and if you've had any issues unlocking Alpha Packs before this?

Thank you!

Originally Posted by SirHarryPierce
Nope, just a huge hangup.

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content?

Hey SirHarryPierce

Thank you for getting back to us with that clip, I can better see what you mean, it's still running but nothing else can be interacted with

Have you tried any troubleshooting since this began at all such as ... Read more

Hey guys,

Thank you for getting back to us and further clarifying!

I believe a new designated leaderboard while it's TOTD is intended and current times aren't set to carry over, however, we can certainly pass this on as feedback to the team as a feature that you'd like to see implemented in future!

Originally Posted by Litten66
No I don't. Most of the time it just kind of happens and doesn't give an error code.

Hey Litten66,

Sorry to hear about that

If you could please give the above steps a try and let us know if there are any changes and if possible capture a clip should it happen again?

We can then investigate further if necessary

Thank you!

Originally Posted by RealFents1997
I've been having trouble with r6 for about 2 week now first i though it was because my drivers were out of date but they are not so i tried to validate my files and that didn't work either then i reinstalled it and it still didn't work. almost everyday while playing ranked my game freezes twice then crashes so i was wondering if anyone could help

Any help would be great

Hey RealFents1997,

Welcome to the Forums, I'm sorry to hear you're having issues running the game

Thank you ... Read more

Originally Posted by NeonSpaceTurtle
I left a match, rejoined instantly and the rounds score was 0-0.

Hey NeonSpaceTurtle,

Welcome to the Forums, thank you for reporting this!

Do you know if the entire game reset back to 0-0 or if it was only visually displaying as 0-0 for you?

Did it continue to then track the score correctly after that?

Originally Posted by Dexterian63
I purchased Club Access last month. The game then said something about how it didn't work and that I should try again. It charged $50 to my bank account but I never got the Club Access. I still have Starter Access. What do I do? I don't feel comfortable trying again when it already stole $50 from me. BTW, I never even got an email regarding the purchase.

Hello Dexterian63,

I'm sorry to hear you've had issues with your purchase

Do you have any record of it? Such as a confirmation email that may have since come through, or anything in your... Read more

Originally Posted by Druheins
What the ****? Why are my friend and I playing against a stack of 5 in ranked? which also have an average rank higher than ours.

Hello Druheins,

Welcome to the Forums.

There are several factors that are taken into consideration when matching players - members in that team a fair lower skill rating that those higher, will result in the system trying to average this out when matchmaking the opposing team, including you and your friend.

You can view further details on this system and more as to what exactly impacted your Skill Rating, MMR and how matchmaking... Read more

Originally Posted by Mr_Keydeed
I have been following the progress of the Twitch drops recently and I haven't had a problem with them until today when I checked the drops website where it said that I had received 4 esports packs. I have been keeping twitch streams open for many hours a day and it seemed correct about the amount of drops that I had received. However when I logged into the game I only had 2 of these 4 packs. Is this an error, or do I receive these packs later? Another strange thing is that three of these packs were given at the same time yesterday, and even if this is a problem, I have definately been watching for most times of the day and I should have received those 4 packs. I have attached the screenshots of the drops website. Unfortunately I opened the two packs...

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Originally Posted by Tarported
Hi,

so with matchmaking apparently toxicity has come to trackmania as well. Last night at around 05:26 AM Paris time I encountered the player . He had been in my game before getting angry when 3-0 behind. However the player took it a step further and started spouting racial slurs and attacking a certain Nadeo member.


Not sure what the policy is on this, or what can be done, but I'd be happy if it gets looked at as this has no place in TM.

Thank you,

Tarpor.

PS; couldnt really find the right forum for it I feel like, might be an idea to make a seperate reporting system/forum now that matchmaking is released. ...

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Originally Posted by PCS.NairoD
The problem has been solved with the last update.
But thank you for your help

Hey PCS.NairoD,

Thank you for the update, glad to hear it's since been resolved!

If there's anything else we can help with, please let us know!