Ubi-TheBerry

Hey Hayati-Tani,

Welcome to the Forums!

Sorry for the delay in getting back to you and to see you're encountering crashes!

As this appears to be happening often, I'd like to suggest some troubleshooting steps for you try and combat this.

Can you please try verifying the game's files?

If it still persists, please give the further steps in our guide a try.

Let us know how you get on!

Originally Posted by JudgeTM
Hello.

I played yesterday's TOTD a decent bit, and got a time of 27.713. I got this time in the final lobby before the start of today's (2/20) COTD. However, even though it correctly states my time and placement, I have yet to receive any trophy reward for my placement. To my understanding, it should be a T5 reward. However, there is no mark for it in the logs.

http://prntscr.com/10265un

(and yes, I checked the other trophy tiers as well.)


I have been told that it might not pay out immediately, so I m...

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Originally Posted by G4S.Zvarney
Hey,
I'm playing TM with the Thrustmaster Eswap pro controller for now 2 months and for like less than a week i face a problem which is really embarassing in competition.
As i fully push my joystick to the right or left, sometimes, the car releases itself the steering to block at 50% of its capacity in the middle of a turn. so i have to release completly the joystick to push it again to have a normal steering in the middle of the turn making me losing a lot of time on runs.
I spoke with other players of this problem and it seems the ones playing with this pad are facing the same issue.
I hope you can figure it out and find what can make the game doing this !
Thanks !...

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Originally Posted by Taccnien
Hi, after I exited a match after it ended in which I didn´t recieve/loose elo points, I was stuck with the connect button, so I tried it. It connected me to the same server, with no queue needed. I played the next match as normal. After this match ended, I connected again after a while. Noone was there and the match started with me as the only player. I was curious to see if it would work as normal. points worked, the match ended at 5pts as it should. I againn didn´t recieve/loose elo points.




...

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Originally Posted by Abhawash95
Hello,
I am facing the exact same problem. I just downloaded and installed it, 0 play time. Attached is a screen shot of the script that appears. I am even unable to close the game and have to do it from Task manager.
[IMG][url=https://flic.kr/p/2kwB3g3][/IMG]

Hey

Welcome to the Forums!

Sorry for the delay in getting back to you and thank you for your image!

Could you please also give our ... Read more

Originally Posted by presyNA
I can't join a lot of 3v3 games beacuse it can't contact server. But a lot of other makes me join.

Hey presyNA,

Sorry for the delay in getting back to you!

Are you still having issues when attempting to join 3v3 matches?

If so, have you given any of our connectivity troubleshooting steps a try? As these are a good way to ensure ... Read more

Originally Posted by entwisi
same here, if I uninstall and reinstall I assume all progress will be kept? started about 2 weeks ago for me.

in case it matters spec is AMD Ryzen 5 4600 with Radeon 5600M Gfx, all fully up to date with drivers and updates and no other apps in background bar epic game store launcher and steam client running. live and winter 2021 work fine , just training maps. Done Verify a few times to no avail.

Thanks

Ian

Hey entwisi,

Thank you for getting back to us, sorry for the delay!

Did you give any of the further steps in the guide linked above a try to see if they help?

Otherwise, are you able ... Read more

Originally Posted by spawn.__
o meu jogo so reconeceh o controle e nao reconhece o mouse e teclado toda hora que eu entro no jogo parece que sou obrigado a jogar no controle mesmo estando no pc

Hey spawn.__,

Welcome to the Forums!

We can only offer support in English here at the moment

Would you be able to translate your message so we may assist further?

Alternatively, you can open a ticket through or ... Read more

Hello guys,

I'm sorry to hear you've encountered this issue.

The team are aware of this and are looking into it.

Updates will be posted on the Forums when available.

Sorry for any inconvenience

Hey there guys,

I'm sorry you're unable to purchase credits in-game at the moment

This is something that is being looked into at the moment, however in the meantime, can you please ensure that you have the Steam Overlay properly enabled?

Thank you!

Hey guys,

Thank you for continuing to update the thread confirming that you've been able to get back up and running!

Originally Posted by Tarrus1337
I can't play a match since a few days. It always shows me the following message:

Removed from match

Rainbow Six Siege errorcode: [2-0x00019008]
[8c5964d841b7796c]

You have been kicked out of the game by Battleye. Reason:
Corrupted memory

I already tried reinstalling the game, resetting my pc and updating the bios. Nothing worked for me. Does anyone have an idea what may cause this issue?
Thank you

Hey Tarrus1337,

Welcome to the Forums, I'm sorry to see you've encountered this error!

A ... Read more

Originally Posted by Shaun252
Hi,

Is it a known bug that the matchmaking balancing seems to be working opposite of intended? How it works now is that it puts the three highest ranked people on one team and the lower ranked on the other. This can be seen on the pro streams from the first day where evon, scrapie and erizel were placed on the same team again and again in spite of them being the top 3 at the time. Below is just one example from a lower ranked game.

Hey there Shaun252,

Thank you for reporting this!

Do you find this is consistent in most games? If so, do you... Read more

Originally Posted by M4RT1NNN
Hello dear people of the forum :-)

I hope this is the right way to report a bug in Anno 1800.

Yesterday I tried the co-op mode of Anno 1800 with a good friend. Our game ran stably the whole time (3 hours), as you know it from the single player mode.

Unfortunately there was a fundamental bug: For me and my friend, the statements of the neutral players were displayed at the same time, but for him and me the tone of these statements was permanently absent. In the sound settings, all controls are set to 100%. That can not be it.

The sound statements that ships were being attacked were also permanently absent. The graphic display that ships or quests had been completed was always there. However, it is very cumber...

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Originally Posted by guest-GOicYSaO
I was in a Ranked game and was 3-0 up then they waited till kill cam was done then surrendered and we won no elo due to the game glitch lost 95 elo due to this game I'm done earning elo just to lose it to a bug/glitch

Hey there,

Welcome to the Forums, I'm sorry to hear you've encountered players using this exploit.

This is something that has already been raised to the team and is currently under investigation.

If you come across any players using this exploit in-game, can you please capture a clip and send it over to us?

Thank you!

Originally Posted by jesse.cheeks69
Hey Ubi-Raziel I am replying to this thread because I did not receive my Green Valkyrie Charm. I watched more than six hours of a stream during January 23rd and did not receive my charm even though it says "Watch for 3 hours". My Ubisoft account has been connected to my twitch account long before the 2021 Invitational and I ad no problem receiving the Blue, Orange, and Red Charms. I am really confused on why I don't have the charm because we are now on Phase 2 and I have received the first phase 2 charm. I had a similar problem with the mute protocol event when I did not receive the Marching Neon Charm, you guys later added it to my account. Respond to me when you can, thank you!...

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Originally Posted by zippah_dk
I wasnt sure about their picture upload policy
and didnt care that much i was only unsure if its was me or others too, doubt ill get this discount

Hey zippah_dk,

Thank you for that image!

Would it also be possible see what you get when you're directed to the Store and is this then the same at checkout?

And do you get the same issue when looking at store.ubi.com?

Thank you!

Hello guys,

I'm sorry to see you've encountered this issue.

This is known to the team and is under investigation.

For us to pass your details on, can you please confirm;
- Your platform
-The Date / Time you received the temporary ban?

Thank you

Originally Posted by Husman2005
Accidentally got r6s credit from microsoft store. How do i transfer these credits to r6s on steam

Hey Husman2005,

Welcome to the Forums!

UbiShoreman is correct on this one - the credits cannot be transferred as they've been purchased on the wrong platform, for Xbox rather than PC via Steam.

You will need to request a refund from the Microsoft / Xbox Store, after which you can then purchase credits in-game via Steam.

If there's anything else we can help with, please let us know!

Hey there guys,

daqoos7ar, I've merged your thread here as it relates to the same issue.

We've been aware of issues with redeeming Ubisoft Connect content since the migration from the Club last October.

However we have received news a fix is aimed to be released in Patch 9.3

Please keep an eye on https://www.anno-union.com/en for updates and patch notes regarding this update when it becomes available

Thank you for your continued patience and sorry for the inconvenience!