Ubi-TheBerry

Originally Posted by MedChrifi
Hello, i have recently purchased r6s but i had so many issues with my graphics card rx 580 then all of sudden my GPU died, i'm pretty sure it was not game's fault but i can't play r6s anymore because integrated gpu is not enough to run the game efficiently. i made the purchase 2 days ago and i played for like 26 mins only , i opened a refund request but i never had a response back, it's been 3 days and still nothing, would you kindly be able to help me ? Ubisoft Support Ticket: 14083599
Best regards,

Hey MedChrifi,

I'm very sorry for the delay in getting back to you!

I've checking in on your case and provided an update, if yo... Read more

Originally Posted by EJBrBr
r6 will continue on sale on the 18th?

Hey EJBrBr,

Sorry for the delay in getting back to you!

The game is no longer on sale now, however please keep an eye on the Store as well as check out our ... Read more

Originally Posted by aquazzz_
The name is pretty self-explanatory. I boot up the game, decide to play something else, then hear the "Ban phase" music. It put me into a ranked match immediately on startup.

Hey aquazzz_,

Welcome to the Forums, I'm very sorry for the delay in getting back to you!

This sounds very strange and isn't something that has been reported before, has it happened again since?

And were you given any abandon warnings or bans on the back of the match it appeared to have put you in?

Originally Posted by xDrizzy.
I got an error that said "matchmaking rating" and it rested my stats of the season

Hey xDrizzy.,

Thank you for reaching out, I'm very sorry for the delay in getting back to you!

If your Rank has been reset and you're having to redo your placement matches, this is due to their being too many high value MMR rollbacks being issues to you in your recent games

This is working as normal and you can ... Read more

Originally Posted by Pimbador1623
Hi!! i spent all time watching streams to get twitch drop packs, but i think ocurred an error!! i watched all single day in every time: February 6th, 7th, 8th, 15th, 16th and 21th. but, in my ubisoft drops is showing that i got 34 twitch packs, but just 16 dropped in my game! im waiting one week for drop more but didnt happen. It would be 34 packs, but dropped just 16, so where is my other packs? will these packs drop? It would be dropped more 18 packs in my account! can you fix this and give me my packs please? answer me asap!

Platform: Xbox
Xbox Account: Pimbador1623
Ubi Connect Account: Pimbador1623

Hey Pimbador1623,

... Read more

Originally Posted by TR-KnightForEye
Yeah! Thats my problem... The ubisoft sits there any says it not supported... I do not know how to remove that thing! It just 1360x768 screen is not enough... That guy sits there blocking my vision!
Also I got... Paint characters... I dunno why... I wanna see the characters but they LOOK like they fell into the paint.
They're just a PAINTMANS!
Any ideas... Or fixes?
Im updating my graphic card right now... That'll fix it?

Hey TR-KnightForEye,

Sorry for the delay in getting back to your post!

While the GTX 460 is supported, it is the minimum spec required

You note that the resolution is causi... Read more

Originally Posted by bahadrop-top
I got a weird problem. Game starts FPS dropping when we choose armory locker/archives. It only happens in that side too. Not in the others. CPU usage increase in that site probably. Can you help?

Hey bahadrop-top,

Sorry for the delay in getting back to you!

As the event has since concluded, have you since encountered any similar issues at all?

Hey there guys,

Sorry for the delay in getting back to you and to hear you'd been encountering those using this exploit!

This should now have been resolved

If you are encountering any players still using this exploit, or DDOSing, please contact us directly via our Support Site or you can also reach us on ... Read more

Originally Posted by Carmql
With the new overlay every time I open it up
-I get stuck in the overlay and can't exit
-I can't click on anything within the overlay
-It freezes the game for up to minutes at a time
I have tried everything in the General PC Troubleshooting Guide and have even reinstalled. I have been using the Ubisoft Connect app to invite friends to lobbies but using it I can't accept invites or do challenges. Any tips or anyone whose had this problem?

Hey Carmql,

Thank you for reaching out, sorry for the delay and to see you're having this issue!

Is this still ongoing?

If so, could you please confirm the following;... Read more

Originally Posted by deshplayer_h
a little edit
I tested both the directx and vulkan versions of r6 and the bugs appear on both.
After more playing I noticed a consistent which lead to one of the bugs appearing. The “rapid fire” bug mostly happens when shoots are fired in periods which I called “transitions”. A “transition” would be going from a drone/camera to pov or dying and switching from my pov to that of mate. Should someone shoot while such a “transition” happens it´s verly likely to bug out until the round ends.
Another strange occurens was a bug that caused the “distorted sound” while using a drone not to vanish, it´s rather the opposite it would replace all sounds in my game. This bug appears when my drone gets shot in the last moments of the drone phas...

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Originally Posted by GuerreroUltimo
This is only happening on Siege. And not every time. Here is what happens.

Teammate has controller batteries going dead or just die. Hooking up controller to charge or changing batteries can cause the game to put up a message to press A and it will not go away. No matter what. And you have to exit the game.

Problem today was first game on in round 9 a teammate has the batteries die. And it did not warn him anyway. So he hooks it up and gets this message. The only fix is to dashboard but the attempted multiple times to get it to work. By the time his game loaded back in the match had just ended and it did not get to put him in. And so, 30 minute ban. This is why I did not even consider the season pass and just wil...

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Originally Posted by Tobious15
I own rainbow six siege on my xbox and yet i can not find the siege test servers on my uplay account for pc to download it anywhere.

Hey Tobious15,

Thank you for reaching out!

I've added the PTS to your account from our side, can you please try again to sign into the Ubisoft Connect PC client and let us know if it's now available for download?

Thank you!

Originally Posted by ProBurrito360
I've been grinding for the Nephrite Bundle for a majority of the time it's been out. When I finally had enough renoun, it was gone. Had I known today was the last day, I would have spent more time trying to get the skin that only comes once a year and may not return.

Hey ProBurrito360,

Thank you for reaching out, I'm sorry to hear you've missed out on the sought after Nephrite Bundle!

We don't have a 'Last Chance' warning system in place, however I'll pass this suggestion and feedback onto the team as something for them to consider with future limited edition items!

If there's anything else we can help with, pleas... Read more

Hey there guys,

Sorry in the delay since our last post here and across our social channels, as we're currently still working on getting back to all players

Rest assured, this issue is still actively being investigated, although we don't have any further details to share at this time

I've passed on the details of those who've also added they're encountering this onto the team as part of their investigation and how there may be some news we're able to share with you all soon

Thank you for your continued patience and sorry for any inconvenience caused!

Originally Posted by Panda.DT
Where do you go once in Windows Defender

Hey Panda.DT,

Welcome to the Forums and sorry for the delay in getting back to you!

I'm afraid I'm unclear as to what you're referring to?

Are you attempting to ... Read more

Originally Posted by Ghostiid
I now have the same issue but not only on R6, Ac Valhalla and Odyssey as well. Older games like AC Rogue and AC4 run fine. all was fine few weeks ago last time i played now i just get black screens on all of them upon launching. ive tried every trouble shoot under the sun. Deleting games, verifiying files, deleting ubisoft, updating drivers and windows, uninstalling gpu drivers and reinstalling them, whitelisting all games on both windows firewall and norton firewall, made all games run high performance mode and high priority. Specs are 2080 Super ryzen 7 3700x 64gb of ram running temps in the 40s and 50s deg C. all parts in the pc are no more than 3 months old as the pc is basically brand new as well. Some help would be great. Please dont reapet your...

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Hey guys!

Is there still anything we can help with?

If you can translate your message we'd happily see what we can do.

Alternatively, you can open a ticket through or Support Site and an agent will get back to you in your preferred language.

Thank you!

Originally Posted by EyeofGuy
I've bought and played Blacklist and Future Soldier on my account and I've been in touch with support with this same issue yet it still persists.

Can you help me as well for this problem?

Hey EyeofGuy,

Sorry for the delay in getting back to you!

I've checked your account and can't see any game activity, have you launched / played the game for a significant amount of time?

Originally Posted by CountOcula
3 weeks of “investigating” and not a single thing found as to why this is happening or what caused it? Just a oh we’re sorry now Sit down and deal with it.

Hey CountOcula,

We understand how frustrating it is being unable to purchase in-game items as normal and the team are working on it, however I'm afraid we don't have any further news available to share with you at this time

When we do have an update or news, we will of course update the Forums with this

Thank you for your understanding

Originally Posted by urboiiaaron
so i was playing r6 in the morning after i headed out from home when i wanted to start the game it says: your graphic card does not support DirectX 11 features.
i dont know what to do i re installed it 2 times usually before this message opens it say thet r6 crashed without beeing opened .
can soembody help me with this

Hey urboiiaaron,

Sorry for the delay in getting back to you!

May we know what GPU your system is using?

And if you've tried performing a clean driver re-install?
... Read more