Ubi-TheBerry

Originally Posted by DrifterLord33
Will that also be the same for Xbox Gamepass? Wait 7 days?

Hey DrifterLord33,

This shouldn't be the case for Gamepass, are you having issues accessing your Doc Byte Set?

If so, can you please ensure you've ... Read more

Originally Posted by peanut759
Hey I recently moved from xbox to playstation I had a lot of the characters on my xbox do I now have to start again on my playstation or can I transfer the data

Hey there peanut759,

Welcome to the Forums!

oridinary.. is correct, at the moment Rainbow Six: Siege doesn't support cross progression, so should you move to another platform, you will start from afresh

If there's anything else we can help with, please let us know!

Originally Posted by oridinary..
I recently subscribed to one of the streamers listed to receive their charm in game, but it has been over 16 hours and I still haven't received it. Ive done this transaction before and received It within 2 hours. I just want to know why this is happening.

Hello oridinary..,

We do ask players to allow up to 48hrs from the point of subscription for charms to be delivered in-game as there can be occasional delays.

If you're still waiting on your charm, please contact us directly via our ... Read more

Originally Posted by OiiAlfie
Unable to connect to custom games/online games. Error code is "4-0xfff0be2a" anyone know how to stop this?

Hey OiiAlfie,

Welcome to the Forums, I'm sorry to see you've been unable to connect

We did have some maintenance ongoing on the 3rd, are you still having connection issues now?

If so, please give the steps in our ... Read more

Hey guys,

The use of modded peripherals / controllers / macros is not supported in-game and does go against the Code of Conduct of the game.

Should you encounter any players known to be using modded controllers, please report them in-game or contact us directly via our Support Site or you can also reac... Read more

Originally Posted by Parkour1324
I live in australia with my ps4 and I keep getting (Central US) database servers. How do I fix this?

I have tried creating custom game and changing custom game data base but it hasn't worked I am guessing it was patched.

Hey Parkour1324,

Welcome to the Forums, I'm sorry to hear you're being connected to the incorrect Data Centre

Could you please give the... Read more

Hey there guys,

Welcome to the Forums

I'm sorry to hear you've been impacted by this issue

This is something we are aware of and investigating.

Please refer to our ... Read more

Originally Posted by BeYmOuTTTT
Hey everybody , so nowadays in 2021 my game suddenly keeps freezing and has an infinite loading screen , and now ?! R6 made a patch , so.that patch means if i get stuck in loading screen , i will be removed from the match , and i always get banned for 24h , it hurts really , this happens to me when i play ranked or unranked or road to s.i 2021 pls help

Originally Posted by guest-UZynMKu7
I have the exakt same problem. Please fix this in the next update. ...

Read more

Originally Posted by cooojan
Ok! I seem to have similar issue. The problem appears when I restart the game. Most of the weapon skins are reset, but when I go to operator's loadout, I see that they appear as chosen skins. But on the operator showcase and ingame I have original skins (no skins). To solve this issue I have to change another weapon to default and then back, or if the operator has only one weapon in that category (either handguns, or primery) it helps to change skin back and forward. After doing this for every operator the skins sit, as they are suppose to, untill the next restart of the game. Remarkably not all the operators and weapons appear skinless. Some are just fine, but most of them do. Also all other attachments are in place, as they are suppose to be, also al...

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Originally Posted by Mxrk14
I installed it digitally and I can launch the game fine it just won't let me access online multiplayer online only offline game modes

Hey Mxrk14,

Sorry for the delay in getting back to you, are you still having this issue?

The game does additional installing to complete following the initial download, during this time, you will only be able to access Situations.

The game does need to be open to complete this and you'll be able to track the progress by how many Situations are available.

Once they're all unlocked, you should then gain access to the Training Grounds and Online Multiplayer

Originally Posted by jimbozzy
Game Launcher doesn't detect Internet Connection.

Attempted to install Anno 1800 and we got to 98%; approximately 55.9 gigabytes into a directory titled 'u_play download'.

I quit the launcher because it was hung up at 98% for close to an hour. Restarted the launcher. I am now at 0% and I received an error message saying Internet connection is not recognized.

What gives? Is Ubisoft just like Rockstar now?

Hey jimbozzy,

I'm sorry to hear you're having issues installing the game

Does Ubisoft Connect completely refuse to connect?

If so - can you please... Read more

Hey guys!

Thank you for updating the thread, I'm glad to hear you've been able to find some of the info you were after, however do understand your points of a dedicated list / guide being a lot more benefitial.

This was passed on however we don't have any further information to share as to when you could expect this information to become available

Of course, if there is an update, we'll update the Forums with it

Thank you!

Hey there guys,

I'm afraid we don't have an exact date for the 9.3 Title Update at this time

In the meantime, please keep an eye on the Anno Union; https://www.anno-union.com/en/ where Patch Notes / Updates are posted

Of course, should we hear about a scheduled date, we'll update the thread with that information

Sorry for any inconvenience and thank you for your continued patience!

Originally Posted by SirHarryPierce
Hey Ubi,

Can you pls have QA take a look a piers before launching 9.3.

Now when you upgrade piers, the whole game hangs.

Let alone when you build 10 blueprinted piers or more, then it seems a miracle the game does not crash.

Thx.

Hello SirHarryPierce,

Sorry to hear you're having trouble with piers

This doesn't seem to have been widely reported yet - are you able to please give us some more detail into what it is you're encountering?

Are you consistently crashing when attempting to upgrade piers?

If so, do you get any error codes / messages?

Thank yo... Read more

Originally Posted by LordVyox
Hey there,
got sadly the same problem...
I´M not able to start the game, according to the game due to my screen driver...
the thing is, that my drivers are up to date..
my laptop is hp 17-ca1680ng...

Hey there!

I've looked up your particular laptop model's specs and it would appear you are running on an RX Vega 10.

I'm afraid this GPU does fall far under the game's minimum requirements which is likely why you're receiving the error - I'm afraid with your current rig, you... Read more

Originally Posted by Te1iz
So there is no way to get back what I had? So I wasted over 75 hours of ranked this season? I wish there was at least something compensated back to me for troubles or a different system to handle mmr changes.

Hello Te1iz,

While we'll pass your feedback on, we do not have tools available to adjust any player's MMR or Rank.

Sorry for the inconvenience

Originally Posted by Speedself
Hi, my issue is pretty straightforward: my game crashes without any Windows / Ubisoft Connect error message or anything else, when I click "OK" in the rendering menu, just before what would be the video codec selection menu.
I've tried lowering the render settings / video settings and verifying the game files, to no effect. I've had this issue since the game came out but at the time it didn't really bother me. This crash doesn't occur when I choose the WEBM format, and it also doesn't create any LogCrash file.

My PC specs just in case:
RTX 2070
i5-9600KF
16 GB RAM

Hey there,

Welcome to the Forums!

Yo... Read more

Originally Posted by SequncePulse
This does not work.
CTD continues.

Hey there SequncePulse,

Sorry to hear you're still having issues!

Could you please open a case on our Support Site and send over your system files.

... Read more

Hello guys,

We don't have any updates as the relevant teams continue to look into this.

I'm afraid that as per your suggestion; As content has not been purchased via Ubisoft Connect, we cannot enable it - likewise, for those with the Base Game via Origin, the DLC will also need to be enabled via Origin to be compatible.

We will continue to update this thread with news when we receive it and appreciate your patience and frustrations at this time.

Thank you.

Originally Posted by Turts.
"Your appeal to dispute the ban was denied due to indisputable evidence of cheating." Can I some how get help from Twitter support?

Hello Turts.,

Your account has already been investigated and your appeal has been denied.

Ubisoft Support cannot overturn this decision through any channel.

We wish you well in your future gaming endeavors.