Ubi-TheBerry

Hey guys,

Thank you for keeping us updated, I'm sorry to hear the above suggested steps haven't yet resolved this

For those still ... Read more

Originally Posted by EatPsYNtAnimals
Hey,

I'm having the same issue where enemies and allies are stuttering but my performance is smooth.

AMD Ryzen 5 1500x
16gb
R9 290X

I have a stable 100FPS, 40 ping but low CPU usage. I've never had this problem before!

Hey EatPsYNtAnimals,

Welcome to the Forums, sorry to hear you're also encountering issues!

Could you please try verifying the game's files and running a ... Read more

Originally Posted by Unbidflame
When I load into any pvp or pve match in R6, I get a sudden crash and have been sending crash reports. If you have had this issue and know how to resolve it please let me know.

Hey Unbidflame,

Welcome to the Forums, sorry for the delay in getting back to you and to hear you're been encountering crashes!

Is this still occuring?

If so, could you please ensure you've given all the ... Read more

Originally Posted by TheLightning3
Thank you for the quick reply and help (even on the weekend)!

1. I dont have a capture program i could maximal send you a screenshot in some way (?) Basically if I click on winter campaign it starts Loading and after the tracks loaded they are kind of "greyed out" and I can't click on them at all and also the previews for each track do not load so this whole screen is kind of frozen until I click the x to exit the campaign
2. Im using an I7 5820k and a gforce gtx 970
3. Now that you ask that is another thing ...

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Hey guys,

Sorry for the delay in getting back to you and to hear performance has dropped since 9.3

Could you guys please try the steps in our troubleshooting guide? As they're designed to combat these sorts of issues

Please let us know how you get on or if there are any changes!

Originally Posted by Pitz2018
Hy

I got a Problem. Since a few week's everytime i wanna try to Join a online Server or a Room i stuck at the beginning in the Overview Cam and can not drive.
What can i do? I tried everything

LG

Hey Pitz2018,

Sorry for the delay in getting back to you!

Are you still encountering this issue?

Originally Posted by turtleship1
Just wanted to say that this bug still exists in Patch 9.3

Hey turtleship1,

Sorry to hear you're still having trouble, this should now have been resolved

If you're still encountering this, can please provide an image or clip so we can take a look and re-raise it if necessary?

Thank you!

Originally Posted by Shaun252
Can you acknowledge this is an issue? Literally the most important thing about MM is balanced teams....

Hello Shaun252,

Sorry for the delay in getting back to you.

The Matchmaking situation is being closely monitored and no further issues have been reported, do you have any further examples if you still find this is the case in the majority of games as we're unable to view the previous link you've posted

Thank you

Hey guys!

Sorry for the delay in getting back to you!

I've raised this question to the game team regarding the intended outcome of draws when a team is a player down, they'll be able to confirm if this is intended

We'll update you when we hear back, thank you!

Originally Posted by mcetnar
@Ubi-TheBerry This problem remains in single player as well. NPCs, AIs and all kinds of voice notivications are silent.

Hey there,

Sorry for the delay in getting back to you!

If this is still happening, are there any steps you've yet tried since encountering this such as verifying the game's files?

If not, please give this a try and let us know if there are any changes!

If not, can you please provide a clip so we can take a closer look?

Thank... Read more

Originally Posted by jfsd207
Hello

I am a Chinese player. I run anno 1800 to save and exit. When I enter the game

There is no option to load game archive. It was so bad for my gaming experience that now I can't turn off my computer. I immediately contacted Ubisoft China for support. No one has solved my problem with work order No. 13897216 on January 20. I have explained the specific situation in work order No. 13897216. If you need me to provide more detailed information, please email me as soon as possible

Hey jfsd207,

Sorry for the delay in getting back to you and for the wait on your ticket

I can see your case has currently been esca... Read more

Originally Posted by SpaceBullett
The bug is still present. One cannot find and collect Haute Couture models on Sir Archiebald's island, once the escort part of the mission is complete.

Hey SpaceBullett,

This is still being looked into with the team, as before any additional images or clips would be greatly appreciated!

Thank you for your patience and sorry for any inconvenience while this is looked into!

Originally Posted by conradarnoc
Hi there!

I've returned to the game after a while to play in sandbox mode, I like the challenge to do it against hard pirates and 3 stars AI. But to my surprise I've found all opponents are extremely weak, a very different behavior to the one I'm used to.

When they settle they look like normally growing their city, with the main ship always at the harbour and the two little ones on patrol. A while after they go to a second island, and from then they just move their ships between the two islands, never building more vessels nor occupying any other island except at the new world.

They remain like this for hours, imagine how unchallenging it is for a player like me who likes the thrill of combat and loosing/conquering...

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Originally Posted by Twirlybird
Did some more testing. Everything is fine for a while after loading up the game. It kind of deteriorates as the game goes on. Another restart fixes the problem temporarily. Started a completly new game, same issue. The news editor is worst. After pressing publish he starts saying something that kinda fades away in the middle of a sentance. Very odd.

Hey Twirlybird,

Thank you for reporting this!

Would it be possible to link a clip demonstrating what you're encountering in-game so ... Read more

Originally Posted by ssb_basu1
The game performance affected post Feb 10th update and screen freezes in every 4-5 seconds. This is also when the game starts loading. This problem was not there before the recent update. It started after the game is updated on 10th feb 2021. Please help.

Hey ssb_basu1,

Welcome to the Forums, sorry for the delay in getting back to you and to see you're having issues!

Can you please confirm the PC specs you're using as well as ... Read more

Originally Posted by steeltalon4
my purchase is success and already deducted at my account. after running the game expecting the dlc will be applied upon connecting it to the internet it didn't apply. I have to asked for refund because of it. please help because this is supposed to be surprise for my little brother

Hey there,

Welcome to the forums! Sorry for the delay in getting back to you and for the confusion!

The Season 3 Pass, is a pass that entitles you to the next 3 DLCs when they release, however these are released in stages

The first DLC: Docklands, was released on the 23rd February while the dates for the other two DLCs are yet to be confi... Read more

Originally Posted by BrzuchLewego
it reset for everyone and after reset we play normaly so it wasnt big issue. Just strange. Error message you got on ingame chat.

Hey BrzuchLewego,

Thanks for getting back to us and letting us know!

We'll be keeping an eye for similar reports, has this ever happened again since?

Hey there guys!

Sorry for the delay in getting back to your post and to see you've been encountering crashes in-game!

If you're still encountering this, can you please confirm any error codes or messages you receive?

Please also give the steps in our guide a try as these may also help you get back up and running.

Let us know how you get on!

Originally Posted by jasper1949
I lost the early quest in The Passage to have a steady supply of oil lamps. I was having so much trouble with the colony I deleted it. Now I am back again, the colony is much better but I am stuck and cannot find that mission. I believe it is necessary to continue with it to clear the ice block. Can I recover it so I can continue the DCL?

Hello jasper1949,

I'm very sorry for the delay in getting back to you and to hear you've had trouble completing 'The Passage'!

Are you still encountering this issue with the mission?

Originally Posted by nyzor28
When I finish run with imrovment my camera flyes away (https://imgur.com/gallery/gTooTHA) and my run does not save.I tried waiting and left computer for night, but when I woke up next morning TM was still stuck. I tried veryfynig files, and reinstalling, but nothing changed. I have game it Uplay, and I have club acces. My runs sometimes save, but 2/3 tim...

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