Ubi-TheBerry

Originally Posted by BloodRainbow_
I already post in another thread but I encounter huge performance issues since the last patch, before that everything was fine but now I can't even play solo because I have black screen and online it's absolutely unplayable... I don't have a controller though, I paid for the club access so I hope it will be fixed soon, it's very frustrating

Hey there BloodRainbow_,

Have you tried any troubleshooting for this?

Please give the ... Read more

Originally Posted by fooxii
On most maps that aren't based on the default map template with the stadium, the volume levels are wrong.

On TOTD 2020-07-27 I couldn't really hear the engine sound, while Checkpoint and especially wind noises were much louder than normal. This made the map unplayable and as seen on MASSA's stream yesterday, he had the same issue: https://www.twitch.tv/videos/692515395?t=02h36m00s

On other maps (mostly on map testing server), the engine sound is far too loud and the...

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Originally Posted by dwdkarl
I have contacted uplay several times about when in multiplayer the ai guns make no sounds when firing. All we can hear is the bullets hitting around us. They have gone as far as stating that it must me a hardware issue on our end. Funny its 2 different computers and have the same problem. Does anyone else have this issue? I started about 3 updates ago and they have stopped just short of telling me i dont have any idea of what i am talking about. The support is a joke. If you are having the same problem, make sure to open a support ticket and maybe the kids doing the programming will get their acts togather and fix the issue.

Hello dwdkarl,

... Read more

Hey guys!

Thanks for letting us know what worked for you Marco01809!

For anyone else, please give the steps in our guide a try.

Feel free to keep us updated.

Thank you!

Originally Posted by UltraSettings
While I was playing the single player mode with only the new and old world unlocked , I tool an island after buying the shares from Beryl in the new world.
She got mad and asked me for a quest to escort a ship that i am not able to allocate or find.

Even when I click on the mission name nothing happens.

Name of the mission Family Matters 2 - The Groom
Beryl O'Mara

I tried Also to load older save file and retake the island again but the same mission I have been given.

Hey there UltraSettings!

Thanks for letting us know!

Could you provide a clip of this in-game so we can investigate?
... Read more

Originally Posted by babyAerw
I was in-game taking a rest time after playing many hours, when i came back to play a game i got a massage that says banned for cheating ( permanently banned ), of course i wasnt cheating.. and i dont know anything about hacking, by the way i got banned without cheating and that is unfairness to me you can double check why i got banned because im sure 100% that im not cheating, unban me ASAP i want to play thanks

Hello babyAerw,

I've merged your thread with this to keep the forums focused.

As per Ubi-Orion's message please get in touch with us directly if you'd like to appeal this ban.

Thank you! ...

Originally Posted by D3xter10092002
whenever i click matchmaking, it does validating multiplayer privileges as usual but then matchmaking does not start. the only thing that works are situations and local custom game. i tried switching to a different profile, using a different internet connectioon and reinstalling the game. there was no response on ubisoft support live chat too. it has been 2 days now.

Hey there D3xter,

I'm sorry to hear you're having issues.

May I ask what console you're playing on?

Originally Posted by sdkNarkos
Hello,

I've made a map with edited blocks variants (changed materials from dirt to ice), but I can't play it on my dedicated server.
I've tried to send the map and the custom blocks to a friend, and he can play it locally, so the map seems to work locally.

I've also added the blocks to the server.
The first time in the folder "UserData/Blocks/Stadium" (because the maps, playlists are also in UserData), but the server didn't load the map.
Then I tried in the folder "GameData/Blocks/Stadium", and the server loaded the map correctly.

But when I try to connect, the server instant disconnect me, as I can see on the server console...

Few more infos:
- When I save the map in the editor, it indi...

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Originally Posted by TyrannoPanda
Hi,

i know there is already a thread complaining about this bug, and its said to be fixed, but for me it still persists-

I uninstalled all mods and repaired anno and still have this bug.

I just cam back after a half a year to play the new DLC but this bug is really annoying, and i doesnt want to play like this.

have you any suggestions how to fix this?


ty

Hello there TyrannoPanda,

Would it be possible to provide any images or videos showing this bug so we can take a closer look?

Thank you!

Originally Posted by enkor55
My apparel event have a bug. The game tells me that already won all keys and mask and don't give any one to me, i can't even acess to the clothes in the section apparel.

Hey there!

Is this as part of the Phoenix Down event?

We are aware of an issue where players are told they've received keys when they haven't however this should be UI only.

You should still be getting the keys at each of the 4 levels.

If this doesn't sound like your issue, if you could provide screenshots so we can investigate further it would be appreciated!

Thank you!

Originally Posted by ANTiscreed
Hello. The new shirt (agent Sutton jacket) in the game has a visual bug (a texture with a purple glow appears under the character).

Hey there!

Thanks for letting us know.

Would you be able to provide a screenshot from the game showing this?

Much appreciated!

Originally Posted by Shifterdome
Hello Ubi-TheBerry,

I know i don't have the minimum specs but I play since March and it was always playable for me with 30-40fps without any problems.

I always play while connected to the mains / while charging and on high performance mode.

Thanks for confirming that Shifterdome,

May I ask what Display settings you're currently using and if you've tried to lower them, or even set them to their all round lowest options for testing purposes to see if this improves performance at all?

Originally Posted by July4_Hamster
Hello, does anyone have the oil suckers showing up but when clicking on transmutation on ship or air ship, those oil suckers are not appearing. See image below as example. It happens in Bright of Harvest. Please advise, is this a bug or something news that I need to unlocked as I play.

Hey there!

Sorry to hear you're having issues! This doesn't appear to be a known bug.

Please give the ... Read more

Hey guys,

Those of you experiencing this, any footage from the game showing this bug in action would be greatly appreciated to assist with the investigation.

Much appreciated!

Originally Posted by evanrule
It won't let me buy keys even though I have premium credits. Its also blank out not even letting me go back, I have to switch tabs in order to get out of the menu. Please help me resolve this issue

Hey evanrule,

I'm sorry to hear you're having issues.

Please give these troubleshooting steps a try to see if ... Read more

Originally Posted by Abaadi9
HEY GUYS
I am a pc player and my friend is console player so i cant find him in social and i already accept him as a friend on ubisoft club
how we can play together?

for your knowledge: we are level 2

Hello Abaadi9,

SuspiciousPixel is indeed correct, crossplay is not currently a feature between PC and consoles.

Sorry for any inconvenience.

Originally Posted by Itz....Truffles
Can I have my EMP Sticky back please, was unlocked after completing last season and has now be removed from inventory.

Hello there,

Sorry for the delay in getting to your post.

Do you have any in-game evidence showing that the item was available in your inventory before this? Ideally something with your username visible.

If you could also let us know, if you recall, what you were doing in the lead up to the item disappearing?

Had you just completed a message or notice anything behaving strangely?

Thank you!

Originally Posted by G00Dnight242
I want to buy a DIVISION 2 .
but I don't know because he writes : Seems this is not the store dedicated to your country. Not available for purchase due to geographical restrictions. This/these items may be available in your store.

Hey there!

Which region of the store are you currently using?

Have you tried the international store available at; https://store.ubi.com/ie

If this also doesn't w... Read more

Originally Posted by cheeson_toast
Hello, I cannot join rooms that do not already have players in them. I have had this issue since game release date. I have previously reported the issue, uninstalled and reinstalled the game. Verified files. deactivated and reactivated rooms. None of these attempts have fixed the issue.

I have the 3 year club access.

Can anyone help please

Hey there!

Sorry to hear you're having issues.

Do you have a screenshot of this error message at all?

Could you also please give these connectivity troubleshooting ... Read more

Originally Posted by XanadarEU
I have all the mats, the exotic is in my inventory, not marked as favourite, not part of a loadout, doesnt have mods in it. Im season lvl 100, I bought the blueprints. I was even able to recalibrate them last week but at some point it stopped working and just says 'Blueprint Item Requirement not met'. It says this for aaaaalllll of my exotics now so cant recal any of them anymore...

Hello there!

Just to ensure you're not missing any steps, please check the guide on how to do this ... Read more