Ubi-TheBerry

Originally Posted by Redlaw3
Hello !

So, I have to take "score down" many times, because i played with some cheater or something. Dont blame anybody, I taked it and leaved it.

Last few rounds in ranked I met a lot of players in ranked, that I should not. This is quite a report, because your Support now is still unvaiable. But there are many things.

First of all - Sorry for my english, I will try my best, but I am not English-speaking man

So, I have to ask, How is it possible, that I had many times people in team with level 50-70-80 max, but opposite team had all 120+ ? (For example second last game, I had two guys - level 58 and level 79 in my team. Others was arround 110-120. Opposite team had 100-120-199-228-318 ??? I think this quite ...

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Originally Posted by PapaKoutz
Yes, so usually at the start of the mach/round and one time just on the menu screen, also no, no messages only the ususal ''Oh no your game had crashed''

Hey there,

Thanks for letting us know!

Have you had any luck after trying those troubleshooting steps?

If you're still having issues, please open a case on our ... Read more

Originally Posted by elotaku64
when I open the game and try to play splitscreen with a controller it controls the 2 cars but the keyboard only controls the 1st player

Hey there,

Thanks for reporting this!

I've checked into this myself and found the same.

It seems at this time there's no features to select which player uses what controller, however I'll pass this feedback on to the team for their consideration.

Thank you!

Hey there guys!

Thanks for keeping us updated.

Have any of you tried any troubleshooting for the game since this issue began?

Please give the steps in our guide a try.

If the issue persists, would one of you be able to link a video showing this in action so we can forward it on for further investigation?

Much appreciated!

Originally Posted by VladDracula12
Hey, recently i found out that if you have 1 shell still in the chamber (WIth her BOSG) when you reload, she still puts shells in both making the reload animation the same duration, please change if it is a bug. Thank you

Hey there VladDracula12,

Thanks for reporting this to us!

Would it be possible to send a link to a video clip showing this?

We can then check with the team if this is intended and if not they can take a look.

Much appreciated!

Originally Posted by priez
Hi Ubi-Karl,

Code:

would you be able to advise whether this issue occurs each time you play laps

Yes. Since the second update game update after release i try to remember. So several weeks.

Code:

Also, does this issue only affect the server you've mentioned?

I think there is no other dedicated laps server out there right now. At least i haven't found one.

So the answer is yes. Only the mentioned server.

greetings priez

P.S. server is configured to forced number of laps. i will try without forced laps number and report back.

Hey t... Read more

Originally Posted by Djoowie.
Hello,

My game keeps crashing when i am trying to record a ghost in replay editor.



Sadly i cant add crash log cause it does not create one. no clue what is happening.

The crash always happen when i place the location for the starting point of the ghost i want to create.

Hope this can be fixed!

Thanks for your time!

Hey there!

I'm sorry to hear you're having issues!

Please give the ... Read more

Originally Posted by TeAm_CaReFaCtOr
I'm having the same problem. I've beaten 20 T-Hunt games in total, and I would like to have the challenge given to me.

Here is proof:

T-Hunt Wins: https://game-rainbow6.ubi.com/en-us/...1b03/terrohunt
Challenge not completed:...

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Originally Posted by scuba.jones69
Hello I was recently perma-banned for toxicity and I was wondering if there is any to change this or appeal this??

Hello there,

If you wish to appeal a ban you will need to contact us through our Support Site or ... Read more

Originally Posted by Garuda-_-
My account was hacked and then the guy cheated on it. Now my account is banned with $300+ worth of cosmetics. I try to do a ban appeal but it was denied. I provided more than enough evidence that it wasnt me that did this. I provided log in attempts/ ip addresses from different states and even countries and messages of the guy. But since I'm not a content creator with influence my case is being overlooked and I'm getting screwed over

Hello Garuda,

Ban appeals are investigated on a case by case basis and online social standing doesn't sway the results of these investigations in any way.

I'm sorry if the outcome was not as you'd ho... Read more

Originally Posted by Benage33
In 4 months of owning this game I've never once seen the ingame TTS work.

It is a simple tick box, it appears easy to enable, yet it has never worked.

This is particularly disappointing as games with TTS are rare and my best friend is mute.

Has anyone else ever seen this working or found any way to make it work?

Hey there,

Thanks for reporting this to us!

Just to confirm, are you able to actively enable it to no effect or is the tick box itself unresponsive?

Originally Posted by Ommy71
Riuscite ad accedere alle immagini?
https://photos.app.goo.gl/tw9bTnvsKtw4xReM9
https://photos.app.goo.gl/meyoYUigLidXhGhc7
https:/...

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Hey bobbigeuk

I'm sorry to hear you're having issues. Please try the steps in the following guides;

Connectivity
Troubleshooting:

Also, we've heard from players that a difference in settings can cause this issue. Please set your graphic settings to low on both sides for testing reasons to see if that causes the LR40-message.

If the issue persists please provide is a screenshot of the error message and your up to date system files.
... Read more

Originally Posted by IMBRAV3
Anno 1800 crashes and says "an unexpected Directx error occurred. Present failed"

I've tried reinstalling directx and switching to directx 11 as well as messing with my graphics settings and even reinstalled both the game and windows but it still crashes every few mins or sometimes few seconds.

Hey there IMBRAV3,

I'm sorry to hear you're having issues.

Please give the ... Read more

Hey there,

Sorry to hear you've had issues. This isn't something that was widely reported so you may have had an unfortunate run in with this error.

Hopefully you won't come across it again when Season 1 begins, however, if you do, please try some connectivity troubleshooting by following our guide here.

If you're still having trouble, please contact us through our ... Read more

Hey there guys!

I've merged your threads together as they're for the same matter.

Have you guys tried any troubleshooting?

Please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files... Read more

Originally Posted by kellyz
I've found the 3 alpacas, however, they are out of the field and standing around the farm house.... but they don't appear to be
'clickable'. The 'hand' does not appear when hovering over the alpaca..... so, in effect, I cannot 'find' them. tried this quest repeatedly and it just doesn't work.

Hey kellyz!

Thanks for letting us know!

Would it be at all possible for you to post a clip of this in-game?

We'd be glad to take a look.

Thank you!

Originally Posted by Gjtjuh7
Hello,

I have a problem with Siege. When I start it up I get to the main menu normally, but when I click on the Play- or Operators Menu Siege just crashes out of nowhere.
Even when I start Siege with Vulcan mode the same thing happens.

For some reason I can't open a ticket via the Ubisoft Support page. Even while i'm logged in I have to log in, and I get a never ending loading circle.

Hope I can get some Ubisoft support from here.

My ingame name is Gjtjuh7 and i'm from the Netherlands (EU region).

Hey there Gjtjuh7!

Sorry to hear you're having issues.

Have you tried any troubleshooti... Read more

Originally Posted by recepdr
I bought and downloaded the game from Epic Games. When I try to open the game, uplay downloads the game again!
I tried to verify the game files but it didn't help. It says "failed to validate the game files."
Please help

Hey there recepdr!

I'm sorry to hear you're having issues.

Does this occur when you try to launch the game through the Epic Games launcher?

Have you tried uninstalling and reinstalling the game on Uplay to see if this resolves the issue at all?
... Read more

Originally Posted by mdf_tm
Here's a video showing the problem in action. As the video also shows the item snapping does work on the ground variant and mirrored version.

Hey there!

Thank you for that video!

Have you noticed this happening with any other blocks at all?

In the meantime, I'll pass this up to the team for investigation.

Thank you!