Ubi-TheBerry

Originally Posted by TTrooopa
Title speaks for itself. Honestly, I’m getting frustrated with some of the lack of controller choices or options you can have on console.

Why isn’t there any way to bind buttons or having Gyro Controls for easy accessibility aiming in this game on console?

Especially right now. Using a drone to move around with the face buttons with jump and scan or aiming while you pressing crotch at the same time. What’s wrong with using the triggers or shoulder buttons for that?

Hey there TTrooopa,

Thank you for providing your feedback and suggestions for improvements with console button config options!

I'll pass these o... Read more

Originally Posted by danilovrv8
bigdave1972 - Kills allies, stands still, interferes with passing, and taking cover, shooting at the player and nearby to be found, destroys traps, destroys other people's bots with a shocker.
Well and draws Nazi symbols

But I can't ban him normally, because chat in tech support is disabled ... very cool of course

Hello danilovrv8

I'm sorry to hear you came across such a player. Thank you for bringing this to our attention.

We appreciate you taking the time to provide this report regarding inappropriate behaviours in Rainbow Six: Siege. We are forwarding this to our security team to investigate. Ubiso... Read more

Originally Posted by Player807680186
No recibo las recompensas que deberian aparecer en mi cuenta por ver la major de rainbow six , soy de consola

Hello there!

I'm afraid Forum support is only available in English.

If you can translate your message we'd happily see what we can do.

Alternatively, you can open a ticket through or ... Read more

Originally Posted by Giggle007
hi so i got the same problem with my bf we cant acces our latest save due to the same desync error i think the game cant handle large file sizes saves i ve quitted since is not fixed and i feel i just wasted money on this game since i cant play it without getting to the point where you meet the desync again will defo not purchase any other dlcs or anything from them till they fix it

Originally Posted by bobbigeuk
Yes, we have the same problem and have not...

Read more

Hey there Robster,

Thanks for bringing this to our attention.

The system may have been trying to compensate for the average rank or MMR of each team, however I do agree the difference is quite drastic in this case.

We'll keep an eye out for similar report.

Thank you!

Originally Posted by Delop89
I am playing ranked right now at ps4. The enemy is freezing the lobby at 3-2.
We already waiting for 30 minutes!
My name is Delop89 and the people are freezing are nicolas28292 or zVxsc0_EU

Hey Delop,

Thanks for reporting this to us.

I'll pass this on to the team for them to investigate.

Thank you!

Originally Posted by PowerDust97955
"The request did not meet matchmaking requirements."
Please fix?

Hey there PowerDust,

I'm sorry to hear you're having issues.

Please try our troubleshooting guides below;
Xbox Troubleshooting
... Read more

Originally Posted by torbor198
I have been getting this error code: 3-0x00030018

Hey there torbor,

Sorry to hear you're having issues.

Are you running PS Now through a PS4?

If so, please give our Connectivity Guide a try here.

Let us know how you get on!

Originally Posted by Fritzyy.
Thanks for another reply, the the link you sent me isn't available for me to visit with 404 error.
https://www.ubisoft.com/game/rainbow...hxnOtNrH6KGMi2

Hello Fritzyy,

The link should be to our Code of Conduct, accessible ... Read more

Hello,

We are working alongside the team to investigate this issue, however player assistance is appreciated.

As requested In order for us to make sure that you have everything set correctly, could you possibly provide us with screenshots showing your in-game settings and Windows Sound Settings?

Thank you.

Originally Posted by LunaticSlave777
Its been 3 weeks now, can barely play at all. I play since release and always played on US East with great ping, between 30ms to 50ms tops...now it always logs me on US West and some times in Central with insane latency over 200ms. Delays are insanely bad. Whats going on? This never happened before. And problems are only for this game, other games play great.

Hey LunaticSlave,

Sorry to hear you're having issues.

Please attempt the following... Read more

Originally Posted by Kayron_16
Can now confirm that this is a waste of time. Reported ddossers with the time, date, screen name and videos and still playing the same people doing the same thing.

Worst part is I’ve only been reporting the most blatant ones, the guys who Ddos near the start of the round While rushing in to plant etc.

If they can’t even ban those guys what’s the point of reporting the teams that ddos at the end of the game so you get no elo and waste 40+ mins playing a game. Got ddossed a record 5 times yesterday and that was before the server lag started after the update.

Ubisoft stop pretending you’re banning anyone at all. Takes too much time to report a player for you to do jack **** about it....

Read more

Originally Posted by chupatetas420
same thing for me some uptdates loads normal and some uptdates dosent load at all its ********

Hey there,

Have you attempted any troubleshooting to try and resolve this?

Thank you!

Hey guys!

Sorry to hear you're having issues.

Do you recall;
- When the item went missing [or when it was last in your inventory]
- If there was any strange in-game behaviour at the time
- Do you happen to have any images showing the items in your inventory before disappearing?

Thank you!

Originally Posted by cavo100
hi, i'm xbox gamer and i want to switch to pc
question: can I transfer the things I have on xbox to pc ???

Hey there Cavo!

As ChrisK has already mentioned, it will indeed be a fresh start.

We cannot transfer progress or content between platforms.

I'm sorry for any inconvenience.

Hey there guys,

Would it be possible to provide some screenshots showing other assignments being completed and no NSA Alert mission?

We can then consult the team as to if there's anything yet to be done or if this is indeed something that needs further investigation.

Thank you!

Hey there guys!

I'm sorry to hear you're having issues connecting to servers.

Please give our Connectivity Troubleshooting steps a try here.

Let us know how you get on!

Originally Posted by Kapana_
i bought Rainbow six siege Deluxe edition on Epic Games Store but when i launch game it asks me for Code When i Type code it says : "This CD key or Activation code is already active on this account. Please visit your games library to acces your games. when i go to library and click on game it says same error again someone help.

Hello Kapana_,

I've moved your thread to the relevant Forum for Rainbow Six Siege so this will be seen.

To hopefully resolve this; please, navigate to the Ubisoft Game Launcher cache folder, by default located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Do note, that ... Read more

Originally Posted by Henri-_-r6
Por favor se alguém sabe resolver o erro de autenticação de produto ao iniciar o rainbow six me responda.

Hello Henri!

I'm afraid Forum support is only available in English.

If you can translate your message we'd happily see what we can do.

Alternatively, you can open a ticket through or ... Read more

Originally Posted by Pac12gAmEronmc
I had a Wifi outage today and when i booted up my game, it said that i had to choose a save file to enter the game with. I chose the cloud which didnt work so i chose the other option. When i loaded in, it said i couldnt continue or my saved profile wouldnt work or something. Now i cant accept invites or even boot up the game. Is there a way to fix this?

Hey there,

I'm sorry to hear you're having issues.

Please give the ... Read more