Hey there @Homi73,
Thanks for reaching out, sorry for the delay!
Are you still encountering this issue when attempting to complete Camp White Oak? As this doesn't appear to be something yet reported to us.
If you're still experiencing this issue, please could you capture and share a video so we can take a closer look?
Much appreciated!
Hey guys,
Thanks for getting back to us.
We do have a wider latency investigation currently open, but in the meantime, we will still continue to offer troubleshooting steps and assistance where we can to see if we can improve your connection and experience in any way.
This is by no means us denying the issue is present. The team are well aware and it's being looked into.
We don't have any further details in regards to the investigation as it's still ongoing, so in the meantime I invite you to still give the troubleshooting kindly shared by ...
Hey there @Noxious81,
The Trello doesn't always represent all of the current issues being looked into by the team, nor do we have any direct control over it.
The Camp White Oak exploit is well known to the team though and is being actively looked into with hopes of resolving it soon.
We don't have an exact time yet, but we'll let you know when we hear more.
In the meantime I'll pass your feedback on regarding deactivating the manhunt.
Thank you!
Hey @lightningnok,
As we're not members of the game development team, all we can do via the forums is pass this information on to the team - as we have done.
This is being investigated however, as is the case with many investigations, we do not have a live time line or expected time frame for a fix, so we're unable to provide this information.
When we do have anything new from the team to share, we'll do so here.
In the meantime, we'll continue to pass reports we receive on.
Thank you for your understanding.
Hey @Tyranmedic
Apologies for the delayed responses, we've been much busier than usual across the forums so we haven't been able to get back to everyone as quick as we'd like.
We do have a latency investigation open regarding PC specifically, but it does appear these issues may be impacting console too.
I've gone ahead and passed your report and video on to the team as part of this investigation.
...
Hey guys,
Apologies for the delay, thanks for reaching out with this and for the video!
This issue was understood to have been resolved in TU15.2, but we've had multiple reports of this happening again so the investigation has since been reopened.
I've added your reports and your video @Aced_100 to this as the team continue looking into this.
When we hear more from them or have any updates, we'll let you know here.
Thank you!
Hey there @maeltz,
Thanks for reaching out and sharing this!
Did you experience issues with The Division 2 as well or just Apex?
We are aware of issues with some titles and the latest NVIDIA driver which are being investigated, but I don't believe The Division 2 is impacted, so it'd be handy to know if this is the case.
...
Thanks for getting back to us guys, apologies for the delay!
I've passed this on to the team for them to investigate further.
Should we need any more information or have any updates, we'll let you know here.
Thank you!
Hey there @Lachert3391
Apologies for any confusion.
We are not members of the game's development team, so when issues are reported to us here, we forward them on to the game team for investigation.
That is what has happened here already.
The team have since confirmed they've been able to reproduce the issue and it isn't working as intended so are looking into resolving this bug.
We don't have any further details beyond this at the moment so cannot provide a time frame for a fix but when we know more, we'll share it here. ...
Hey there @RUDOWN2DAY
Apologies for the delay!
As noted by @Danthemaster - the team has tagged this as ready to be fixed in TU 17.2 but we don't have an expected release date for that just yet.
When we hear more, we'll let you know.
Thank you!
Hey there @Danthemaster,
Thanks for reaching out, apologies for the delayed response!
I've gone ahead and passed this report on to the game team to take a look into.
Should we need any more information or have any updates, we'll let you know here.
Thank you for this!
Hey there @AuthTheDuck,
We don't directly control the Trello so can't confirm if or when it'll make an appearance as it doesn't reflect all of our open / ongoing investigations, but we'll let you know as and when we hear anything back from the team here!
Thanks for your assistance with this!
Glad to hear it @judge_bee!
If there's anything else we can help with in future, please let us know!
Hey guys,
Sorry to hear the issue is still present.
I've notified the team, but if you could please share any example screenshots of this occurring on the current version of the game so we can pass those on too, it'd be appreciated!
Thanks for dropping this bit of trivia @IGotKelsoPreggo ! 
Hey there @x_Laa_Laa_x,
Do you have the game set to Surround Sound too?
What is likely the case is that your headset doesn't support true surround sound audio.
Surround Sound relies on using multiple audio channels, which typically aren't present on headsets as they offer a Stereo setup.
Many headsets offer a virtual Surround Sound option, but as true Surround involves looking for audio channels that aren't there, using it on the wrong device can result in certain sounds cutting out.
As we've confirmed hardcore characters cannot be restored and there's no further assistance we can offer in regards to this, I'll be locking this thread from here on.
Hey @Zebedee_73
Thanks for reaching out, apologies for the delay.
The team's investigation is covering all general instances of lag across the game so rest assured it's not only the Summit and Countdown being looked into.
I've passed your video on too.
If there's anything else we can help with in the meantime, please do let us know and apologies for any inconvenience this has caused in the meantime!
Hey there @kolanix9000
Thanks for reaching out.
I'm sorry to see you've been encountering issues with the game in terms of it's connection and performance.
All of these issues have already been noted to and are being investigated by the development team.
In terms of crashes, we have some steps here which may help in the meantime.
As for the visibility of Support in the client, we'll gladly pass this feedback on.
Thank you!
Hey there @SSGTUSMC1983
Thanks for reaching out and reporting this, apologies for the delay in getting back to you.
This has already been passed on to the team and they've requested some further info from those affected, if you could please answer the following;
If you could also provide any screenshots so we can ...
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