Ubi-TheBerry

Thanks for getting back to us guys, apologies for the delay!

I've passed this on to the team for them to investigate further.

Should we need any more information or have any updates, we'll let you know here.

Thank you!

Hey there @Lachert3391

Apologies for any confusion.

We are not members of the game's development team, so when issues are reported to us here, we forward them on to the game team for investigation.

That is what has happened here already.

The team have since confirmed they've been able to reproduce the issue and it isn't working as intended so are looking into resolving this bug.

We don't have any further details beyond this at the moment so cannot provide a time frame for a fix but when we know more, we'll share it here. ...

Hey there @RUDOWN2DAY

Apologies for the delay!

As noted by @Danthemaster - the team has tagged this as ready to be fixed in TU 17.2 but we don't have an expected release date for that just yet.

When we hear more, we'll let you know.

Thank you!

Hey there @Danthemaster,

Thanks for reaching out, apologies for the delayed response!

I've gone ahead and passed this report on to the game team to take a look into.

Should we need any more information or have any updates, we'll let you know here.

Thank you for this!

Hey there @AuthTheDuck,

We don't directly control the Trello so can't confirm if or when it'll make an appearance as it doesn't reflect all of our open / ongoing investigations, but we'll let you know as and when we hear anything back from the team here!

Thanks for your assistance with this!

Glad to hear it @judge_bee!

If there's anything else we can help with in future, please let us know!

Hey guys,

Sorry to hear the issue is still present.

I've notified the team, but if you could please share any example screenshots of this occurring on the current version of the game so we can pass those on too, it'd be appreciated!

Thanks for dropping this bit of trivia @IGotKelsoPreggo !

Hey there @x_Laa_Laa_x,

Do you have the game set to Surround Sound too?

What is likely the case is that your headset doesn't support true surround sound audio.

Surround Sound relies on using multiple audio channels, which typically aren't present on headsets as they offer a Stereo setup.

Many headsets offer a virtual Surround Sound option, but as true Surround involves looking for audio channels that aren't there, using it on the wrong device can result in certain sounds cutting out.

As we've confirmed hardcore characters cannot be restored and there's no further assistance we can offer in regards to this, I'll be locking this thread from here on.

Hey @Zebedee_73

Thanks for reaching out, apologies for the delay.

The team's investigation is covering all general instances of lag across the game so rest assured it's not only the Summit and Countdown being looked into.

I've passed your video on too.

If there's anything else we can help with in the meantime, please do let us know and apologies for any inconvenience this has caused in the meantime!

Hey there @kolanix9000

Thanks for reaching out.

I'm sorry to see you've been encountering issues with the game in terms of it's connection and performance.

All of these issues have already been noted to and are being investigated by the development team.

In terms of crashes, we have some steps here which may help in the meantime.

As for the visibility of Support in the client, we'll gladly pass this feedback on.

Thank you!

Hey there @SSGTUSMC1983

Thanks for reaching out and reporting this, apologies for the delay in getting back to you.

This has already been passed on to the team and they've requested some further info from those affected, if you could please answer the following;

• Does this issue occur on multiple Caesar's Guards, or just the one?
• Where did you loot the Guard from (Summit, Countdown, etc)?
• Does equipping it change your character's total attributes?

If you could also provide any screenshots so we can ...

Hey there @Nennee,

Apologies for the delayed response but good to see you've had some assistance already.

Yes - you must have Ubisoft Connect installed to be able to access and play your library of games.

If you own the game via Ubisoft Connect and you're signed into the correct account, you'll be able to purchase and the access the WONY Expansion from the Ubisoft Store without any issues.

If you do ha...

Hey there @nathanc213,

Thanks for reaching out and sharing this, glad to see you found a workaround that improved your performance!

Another thing that may help is disabling the Ubisoft Connect overlay too.
...

Hey guys,

Thanks for keeping in touch.

This issue is already well known to the team and is still under investigation.

When more details are available, we'll share them here.

No information regarding any compensation has been shared, but we'll pass this feedback on.

Thank you and apologies for the inconvenience caused while this continues to be looked into.

Hey guys,

As part of the most recent Season 11 Title Update - the Deconstruct button has been removed, this is intended.

As rightly noted by @WrecK3rr, moving forward items must be marked as 'Junk' then deconstructed using the 'Deconstruct All Junk' button.

Thank you for your patience while this matter has been looked into.

As we are considering this matter as resolved, I'll mark this as the answer and lock the thread from here on.

Hello @Overfl0w84,

Please understand that as Ubisoft Support, we are not game developers, nor are we directly involved in the investigations that take place.

Our role is responding to players and forwarding reported issues on to the team to investigate - this is what has been done hear.

At this current moment, the investigation is still ongoing.

We do not have any direct access to your in-game stats / functions / character so cannot make any changes to yours or any other player's game to resolve this on a by-account basis.

We appreciate it's frustrating, but as Ubisoft Support there is no physical action we can take against yours or anyone's account in regards to this issue.

It will be a matt...

Hey guys,

Thanks for your feedback on the 'Determined' talent.

As noted, there's a fix for this planned in the next patch, although the date of this hasn't yet been confirmed.

When we have more details on the patch release, we'll let you know!

Hey there guys,

@DZ-Cirno - as these are our English forums, please could you translate your post so we can see how we can help?

Otherwise, you're more than welcome to reach out to us via our Help Site for support in Chinese.

As for the loading and latency issues - we do have an investigation open at the moment so we'll share any updates on this as and when we receive them. ...