Ubi-TheBerry

Hey there @Pentacosmic,

Apologies for the delay to a solution, but we cannot speculate in regards to investigations which are currently ongoing.

We can only share the details available to us, which at this stage, remain to be that this matter is being looked into.

The team have been able to reproduce the issue, but we do not have any further details or exact ETAs for a resolution.

We appreciate your patience and will share any further updates as they're shared with us.

Thank you for your understanding.

Hey there @BennoOnline !

Just to officially back up @AH-HA-HA-PEKO's post as they've beaten us to it here - this is correct, cross-progression isn't currently supported between consoles and PC.

If you have any other questions, please let us know!

Hey there guys!

Thanks for sharing this here @AH-HA-HA-PEKO !

Have you been able to give this a try yet ...

Hello @UbiThomasD,

Thank you for reaching out, although please take care not to revive old, inactive threads and please consider opening your own where a current one isn't available.

As for the crashing issues, may we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

I would also advise changing your name as we don't typically allow usernames including the 'Ubi' phrase as this can cause confusion with official staff.

Thank you!

Hey there @Hackstock69

Sorry you're not receiving the reset emails!

Be sure to check your junk too.

Please could you also reach out to us via our Help Site, ...

Hey there @Antiq2000,

The code should've followed in another email.

Please make sure to check your junk.

If you still don't have it, please reach out to us via our Help Site, ...

Hello there @RaIINz,

Thanks for reaching out, apologies for the delay.

In regards to the purchase of digital products, we advise allowing 24hrs from the point of purchase for content to be delivered / activated, just to allow for any processing delays.

If your Club subscription still isn't active in-game, please reach out to us via our Help Site, ...

Hey there @Xasir,

Thanks for reaching out!

As the game was released prior to Uplay / Ubisoft Connect's release and Ubisoft's acquisition of Nadeo, I'm afraid your key isn't compatible so a digital copy can't be granted.

You'd need to use the game's original disc to play with the key.

If there's anything more we can answer, please let us know!

Glad to see that did the trick @sizexd!

You know where we are if you need assistance with anything else in future!

Fantastic, thanks for the update @Dendy_podojit!

If there's anything more you need assistance with in future, please don't hesitate to get back in touch!

Hey there @Brimarine,

Thanks for reaching out, I'm afraid we don't have any further updates as of yet, but should we hear anything, we'll update the thread.

Thank you for your continued patience!

Hey there @senroq,

Welcome to the Ubisoft Discussions!

As your post has wound up in the Rocksmith+ forums, I've gone ahead and moved it over to Anno 1800.

I don't quite understand your post however.

Games and DLCs no longer require keys as they're automatically bound to your account.

The DLC should be available in-game for you to access.

If you're having issues locating your DLC in-game or are being asked for a key on launch, please could you explain this further?

Thank you!

No problem @morganwolfsoul, take care out there!

Hey there @Danknaros,

Thanks for reaching out to us with this!

We are experiencing higher than usual contact levels across our channels, so there are delays to our responses, apologies for this.

Could you please share the screenshots you've captured of this here too so we can take a look?

Appreciated!

Thanks for the update and for the additional feedback in regards to Afeera @morganwolfsoul, we'll pass it on to the team.

And of course if there's anything more we can help with, please do let us know!

Hey there @Tshizzel_1,

To access Game Pass versions of your games, they need to be activated and launched via Ubisoft Connect rather than Steam.

Launching via Steam will direct to your previous Standard Version, but Marching Fire should now be available via Ubisoft Connect.

If you have any other questions, please let us know!

Hey there @MildlyAmusedKit,

Thanks for reaching out.

As you originally posted to Rainbow Six: Extraction, I've gone ahead and moved your post to the Rainbow Six: Siege forums.

It sounds like you own a Ubisoft and Steam copy of the game on one Ubisoft account though.

There should be more than one tile for the game in your library, do you see this at all?