Ubi-TheBerry

Thanks for this update @NyvenZA, glad to see you're able to complete the missions again!

Thanks for keeping in touch guys.

The team's investigation is still ongoing at the moment.

When we know more we'll let you know, thanks for your understanding!

Hello @Raindog42

Thank you for reaching out, apologies for the delay.

We haven't had any other such reports regarding crashes in Ireland specifically.

May we please know more about which troubleshooting steps you've tried?

Have you already completed all of those in our guide here along with ve...

Hey @Phoenix_420

Thanks for reaching out, although please take care when posting not to revive old, inactive threads and instead consider opening your own.

As below, please could you share a video of this issue occurring in-game?

Hey there @lisachang35,

Dawn of Ragnarock works a little differently in that you can't call for a Raven.

More you can become one by acquiring the Power of the Raven.

This is done by defeating a large raven and absorbing it's power into your Hugr-Rip.

Have you given this a try yet?

Hello @BanoklesEntreri,

Thanks for reaching out and apologies for the delay.

We're busier than usual across all of our channels a the moment, including the forums, unfortunately resulting in some delays to responses but even typically it can be around 48hrs before we can respond via forums. So we kindly ask for your patience when awaiting our assistance.

We offer direct support via ...

Hey there @MorriganXV,

As noted, we as Ubisoft Support are not affiliated with the Discord Community Server and therefore have no abilities to unban users.

Nor can we assist via a case.

We can assist with queries relating to the official Ubisoft Support server only - for other community servers, this is a matter that must be taken up with the respective mods / admins of the server.

As there's no further assistance we can offer in regards to this, I will be locking this thread.

If there's anything further we can assist with, please get back in touch.

Thank you!

Hello @WolfVein_,

Thanks for reaching out.

We are unable to speculate nor discuss any other players account, especially via the public Discussions.

It is correct that the Twilight Pack was included in Pre-Orders of Dawn of Ragnarock before 9th April 2022.

These also had to be made from participating retailers.

There is nothing further we ...

Hey there @cwright0704,

The Dawn of Ragnarock Expansion is not included with the Ultimate Edition of the game.

The Season Pass is included with your edition which includes;

• The Legend of the Beowulf
• Wrath of the Druids
• The Siege of Paris

But Dawn of Ragnarock is a separate expansion.

More details on edition contents can be found here and if there's anyt...

Hey there @inastrangeland,

Apologies for the delay - are you still unable to progress?

If so, please could you capture any videos or screenshots of the issue and your current location / progress so we can take a closer look?

Much appreciated!

Hey there @Twitch-Schwabba,

Thanks for the update, sorry to see it's happening again.

Just to be clear - is it just the 'synchronizing' error you see when joining a game now?

And you're stuck there until it disconnects you?

Does this happen regardless of the track / club / mode?

Hello @Twitch-Schwabba,

Thanks for reaching out and apologies for our delayed response!

This is still being looked into by the team as still ongoing so I've gone ahead and added your video to the investigation.

We don't have any further details, but if we do hear back or require any more information, we'll let you know here.

Thanks for the report!

Hey there @TimothyMOTHBOI,

Thanks for reaching out, this has been feedback to the team as noted, but we don't have any new information to share at the moment I'm afraid.

If anything new is shared, we'll update here and if there's anything else we can help with in the meantime, please let us know!

Hey there @Pentacosmic,

Apologies for the delay to a solution, but we cannot speculate in regards to investigations which are currently ongoing.

We can only share the details available to us, which at this stage, remain to be that this matter is being looked into.

The team have been able to reproduce the issue, but we do not have any further details or exact ETAs for a resolution.

We appreciate your patience and will share any further updates as they're shared with us.

Thank you for your understanding.

Hey there @BennoOnline !

Just to officially back up @AH-HA-HA-PEKO's post as they've beaten us to it here - this is correct, cross-progression isn't currently supported between consoles and PC.

If you have any other questions, please let us know!

Hey there guys!

Thanks for sharing this here @AH-HA-HA-PEKO !

Have you been able to give this a try yet ...

Hello @UbiThomasD,

Thank you for reaching out, although please take care not to revive old, inactive threads and please consider opening your own where a current one isn't available.

As for the crashing issues, may we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

I would also advise changing your name as we don't typically allow usernames including the 'Ubi' phrase as this can cause confusion with official staff.

Thank you!

Hey there @Hackstock69

Sorry you're not receiving the reset emails!

Be sure to check your junk too.

Please could you also reach out to us via our Help Site, ...

Hey there @Antiq2000,

The code should've followed in another email.

Please make sure to check your junk.

If you still don't have it, please reach out to us via our Help Site, ...

Hello there @RaIINz,

Thanks for reaching out, apologies for the delay.

In regards to the purchase of digital products, we advise allowing 24hrs from the point of purchase for content to be delivered / activated, just to allow for any processing delays.

If your Club subscription still isn't active in-game, please reach out to us via our Help Site, ...