Ubi-TheBerry

Hey there @maartygod,

Apologies for the delay - I'm afraid your video is no longer accessible, could you please reshare it?

And as noted by @T-H-U-D-D - have you already started the manhu...

Hey there @DarkStrikr

Thanks for reaching out!

I think it goes without saying that this certainly shouldn't be happening!

Please may we know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And have you attempted any of the troubleshooting steps in ...

Hey there @AndersBRD,

According to the Trello Board: (https://trello.com/c/uCMB9McF/74-crafting-station-the-regulus-exotic-pistol-cannot-be-crafted), this is planned to be fixed in the 17.2 Title Update.

We don't have a date for this as of yet, but we'll share more information a...

Hey there @ki_pe_me_test

Welcome to the Ubisoft Forums!

As these are our English speaking forums, please could you translate your post so we can see how we can help?

Otherwise, you're more than welcome to reach out to us in French via our ...

Hey @Nebuli61,

Feel free to let us know here if this workaround works for you too, just so we can keep the team updated with the success of this while they continue to investigate.

Thank you!

Hello @MichaelCZ79

Thank you for reaching out.

I've had to redact some information from your post as per our ...

Hey there @Warjack_Dan,

Thanks for reaching out, sorry to see you're having issues purchasing the game.

I'm afraid as this is a Store / Account matter, we're rather limited in the support we can offer via the public forums. And apologies for the delay to your case, we're busier than usual via our direct channels resulting in delays but please be patient and we'll be in touch there soon.

In the meantime, hav...

Hey there @AcidBurn421

Thanks for reaching out and reporting this to us!

This doesn't appear to be something yet reported to the team, so before raising this, please could you ensure you've given the steps in this guide a try to rule out any local causes?

If not, please could you capture and share a video of the issue so we can pass it to the team to take a closer look?

Much appreciated!

Hey there guys,

Thanks for the updates.

Just for some further updates regarding these issues.

Chestpieces and Backpacks appear as something other than the appearance they are set to, almost always one of the previous apparel event items. Even on Exotics.

• This issue is known to and being investigated by the game team, however we don't have any additional details on this to share at the moment.

All of the issues regarding lag / latency / loading times / especially in Countdown & The Summit

• These are also being looked into by the team as part of a wider investigation regarding latency issue reports, this began as a PC investigation but appears to have branched to console.
• We also do not have anything further to share in regards to this at this time.

Your reports have been noted for both of the above.

As for the hard crashes to the Xbox Dashboar...

Hey there @scapesheep,

Thanks for giving that a try, sorry to hear that didn't quite do the trick!

Some good news is that the team hope to resolve this in a future patch.

We don't have the release date just yet, but as and when more information is made available, we'll let you know here.

Thanks for your patience in the meantime and apologies for any inconvenience this may have caused!

Hey there @Projekt_GV ,

Thanks for reaching out, I'm sorry to see you're having these issues when playing.

May we please know what model headset you're using?

And does this issue occur when using speakers too?

Could you please also give these console steps a try too to see if they help with the rendering issue at all?

Please let us know how you get on!

Hey there @Projekt_GV,

Thanks for reaching out with this!

This issue has been raised to the team, but they're having issues reproducing it, so we'd like to gather some further information.

• Do you find this issue occurs with certain items / gear or everything?
• Does this issue occur only in certain places such as the Summit? Or everywhere?
• Could you please provide a video of the issue too?

Much appreciated!

Thanks for raising this one to us too @LauraBratWolf and for including a video / screenshots!

I've also forwarded this one on to the team for them to take a closer look into.

Much appreciated!

Hey there @LauraBratWolf

Thanks for reaching out and reporting this, as well as sharing a video and separating your issues into threads, we appreciate it!

Have you ever encountered anything similar to this since when there's been a convoy at the same spot as a control point?

I've raised this to the team all the same for them to take a look at too.

Thank you!

Apologies for the frustration and inconvenience these issues have brought @Gabriel-Knight and thank you for sharing your thoughts with us.

We understand how annoying it can be when issues preventing you from picking up and playing a game and we can only wait and hope for more information soon regarding fixes for some of these more critical issues.

If there's anything we can answer or assist with in the meantime, ...

Thanks for sharing this additional information @BT3241.
 
The game team's investigation on this issue is still ongoing, we'll share any updates on this as and when we receive them.
 
Apologies for the inconvenience caused while the team continue to look into this!

Hey there @Roxbery1

Just to note - I've removed your Case IDs from your post and additional posts also sharing them.

In future please refrain from sharing your Case IDs publicly for security and privacy reasons.

We are unable to speed up the response time of a ticket via the forums, so when waiting on a case, please be patient and we'll be in touch as soon as we can.

Thank you for your understanding!

Thanks for sharing this advice @the_Kettle, appreciate it!

How are you getting on @thenewmalcolm ?

Hey there @AlpineBrisket,

As noted, the team have looked into the timer issue and were not able to reproduce it.

Capturing a video allows the team to see the issue occurring on the latest version of the game and any possible reproduction steps to look into it further.

You aren't obliged to share any videos / screenshots, but it may take longer to reach a resolution without these resources for the team if they don't encounter the exact same issue themselves.

Hey guys,

As it's well known, we do have an investigation open regarding these crashes, but in the meantime some other steps players have noted as being successful in reducing crashes are;

• Rolling back your GPU driver (specifically if you're using NVIDIA driver ver. 531.41)
• Disabling the Ubisoft Connect overlay

Please let us know if either of the above help you at all.

Thank you!