Ubi-TheBerry

Hey there @Tshizzel_1,

To access Game Pass versions of your games, they need to be activated and launched via Ubisoft Connect rather than Steam.

Launching via Steam will direct to your previous Standard Version, but Marching Fire should now be available via Ubisoft Connect.

If you have any other questions, please let us know!

Hey there @MildlyAmusedKit,

Thanks for reaching out.

As you originally posted to Rainbow Six: Extraction, I've gone ahead and moved your post to the Rainbow Six: Siege forums.

It sounds like you own a Ubisoft and Steam copy of the game on one Ubisoft account though.

There should be more than one tile for the game in your library, do you see this at all?

Hey @soullesssuicide,

We're unable to expedite your case via this channel I'm afraid.

Our direct channels are busier than usual due to higher than normal contact volumes so during this time we kindly ask that you be patient and we'll be in touch as soon as possible.

Posting to the forums will not result in a faster response to your case.

Thank you for your understanding!

Hey there guys,

If there were any components missing in your cache, please could you reach out to us directly via our Support Site, Facebook or Twitt...

Hey there @soullesssuicide

We're unable to grant any content to player's account via forums for privacy reasons.

Please ensure you've shared your Proof of Purchase for the credits to your case and we'll continue to look into this there.

Thank you for your understanding and apologies for the inconvenience caused while we look into this.

These are absolutely spot on @TimesLostArc, thank you!

And yes please, any videos of the effects this can have on raids would also be very much appreciated!

I've raised what we have hear already to the team.

Thank you!

Hey there @Stephane27480,

Thanks for reaching out!

Looking at the update at the bottom of your post - am I correct in assuming this has since been resolved and you're able to launch the game via GeForce Now again?

Thanks for getting back to us @Jack_Jack

At the moment, we haven't had any further reports of this and there is zero guarantee that the team will encounter the same issue in-game, so videos are very beneficial in assisting the team with their investigation.

Are you able to capture a video of the details noted in your response noting the mission missing?

We'll then be able to pass this to the team to look into.

Much appreciated!

Hey there @SpiritHawk7

Thanks for reaching out.

As the original thread you posted to was an old achievement thread, I've gone ahead and forked your post into it's own.

How are you getting on with this though?

May we please know which backpack trophy(s) this is in relation too?

Hey there guys,

Thanks for your continued reports and thank you for your video @HDJOSS, appreciate it!

I've gone ahead and raised this to the game team, but if the rest of you are able to provide videos too, it'd be appreciated as the more examples we can gather the better!

In the meantime, we'll let you know as and when we hear more from the team.

Thank you!

Hey there guys,

Thanks for reaching out to us and reporting this exploit and it's impact.

So we can forward this all to the team, could you please provide a video of the issue / steps of the exploit?

We can then get this raised up so this exploit can be addressed.

Much appreciated!

Hey there @MrAATX50,

Thanks for reaching out, I'm sorry to see you're having issues with the 'Answer the Call' function.

Do other matchmaking functions work alright?

When was the last time you were able to successfully connect to other players via this?

Hey there @Mrsuttiwat,

How are you getting on?

Have you been able to locate the cutscene trigger?

Does leaving / returning to the area allow you to do this at all too?

Hey there guys,

Thanks for keeping in touch.

As noted, these are being distributed to everyone's accounts.

Please ensure you're checking your other characters too as noted by @Denver_8940 !

Hey there @RespondFirst77

Thanks for reaching out, I'm sorry to see you've been unable to connect in-game.

As part of the connectivity troubleshooting steps, did you also perform a Trace Route?

If so, may we please know the first 2 IPs that appear?

Please don't share the full IPs, we're just looking to confirm if they start with any of the following number ranges;

10.0.0.0 to 10.255.255.255
172.16.0.0 to 172.31.255.255
192.168.0.0 to 192.168.255.255

As this can indicate ...

Hey there @MalleVision72,

Thanks for reaching out, I'm sorry to see you're having issues loading into the game.

Is this when loading into the game itself or when selecting a character?

Have you attempted any troubleshooting steps at all? If not, please ensure the steps in our PS4 g...

Hey @HellasSpartan82

As this matter would require us to look into your account, we aren't able to assist via the forums for privacy and security reasons.

If you've opened a case already, we are experiencing some delay to responses due to higher than normal contact levels.

During this time, please be patient. Your case has not been ignored rather it's in our queue and we'll get back to you as soon as we can.

Thank you for your understanding!