Hey there @d_maciel2 , thanks for getting in touch about this. I understand you've also faced this issue of black bars when playing at a 4K resolution, which is most unusual. I'd really like to help you solve this.
As far as I can see, we've had no other reports of this issue. I'd imagine our teams routinely test our games on 4K displays, to check for issues. For this reason, we've asked for a screenshot so that we can pass it on internally - this will help our teams to replicate the issue on our end.
Before we do that, though, can you make sure to run through our troubleshooting guide? The steps we've listed have been shown to fix the vast majori...