Ubi-Thrupney

Howdy @hundreAd1800 ! Indeed, I can see that the canal crossing is not showing overlays. Very rude of it, sorry about that! I can see our team is aware of this one already, and are investigating. Thanks very much for the report

Howdy @Crobtastic Welcome to our forums! I understand you've found the Grand Stadium to exhibit similar issues to the World's Fair. I can see our teams have noted these similarities internally already, fortunately, so I'm confident they're figuring this into their investigation already. That said, I really appreciate your report - that really helps us out!

My sincerest apologies for this inconvenience while we continue to look into the issue! I hope you've otherwise been enjoying Anno 1800 ...

Heya @Skovenjaege___r , thanks for sending this further report across - I've added it to the investigation. For the wrong text being displayed, this is a separate issue our teams are also tracking, and I appreciate you pointing it out here too.

Thanks to @Synchronos357 for sharing insights into what causes the issue, and to @Skovenjaege___r for confirming! I'm confident that'll be really helpful for our teams looking to reproduce the issue on our end.

My apologies for this issue, folks - I understand it's a downer on this scenario, and I'm confident our teams will be doing what they can to move this along ...

Cheers, @Synchronos357 - I'll reply over on that thread

Howdy @Asterix201252 , thanks for pointing this out! Indeed, it looks like the tooltip is going off-screen, and you can't see the edge with the close button. Sorry about that! I've reported it internally

Hey there @dubie3795 I'm sorry to hear you've faced a smilar issue on your Windows machine. To clarify, @Ubi-Milky 's response was specifically directed to @MarvAndTheMagic , rather than to anyone else having similar issues.

I can see you've posted over ...

Heya @hiyo65 , welcome to the forum! Thanks for sharing your feedback about the snow effect over the festive period. Thanks also to @Asterix201252 for sharing your thoughts ...

@sdrgghdsb @ansgo88 Hey there Fabian and Andreas, thanks so much for reaching out about this. I understand you've both found your save files to have become corrupt after an erro...

Oh dear, @Asterix201252 - thanks very much for coming back to this thread to let me know. I've gone ahead and reported the issue now, basically sending across everything you've said about it, so hopefully our team will be able to track down what's causing this odd sound effect. Thanks!

Heya @NostriaThamos , thanks for reaching out! I understand you and your friend haven't been able to start a multiplayer session - sorry about that! I'll be happy to help you solve this.

It's good to hear your NAT type is open, as it's definitely one of the things we'd have wanted to check. Can you see our PC connectivity guide for some further steps for ...

Heya @jjshleprock , welcome to the forum! Completely agreed - crashes and trouble launching can be caused for a bunch of different reasons, so it's good to make sure to follow all the steps in our troubleshooting guide, which covers all the most common reasons. In particular from the guide, please make sure you are running the game with administrator rights, you've verif...

Hey there @xDD_PL , thanks so much for getting in touch about this. I'm sorry to hear you aren't seeing these two DLCs in game - that's really unusual!

There could be a few different reasons for this. For example, some of the DLCs could be linked to a different Ubisoft Connect account. Or, some of the content might still be installing, as as such not visible in-game yet.

It's great to hear you've already reached out to our team - this is the best way to resolve this issue, as they'll be able to take a closer look at your account to see what's happening. I'm sorry t...

Hey there @nanodesu88 , thanks very much for getting in touch about this. I understand you've not been able to finish the Mapping Enbasa quest, perhaps because you'd mapped it in a non-standard order.

I've had a look around, and I can't find any other reports of this issue, so I wanted to make sure our team was aware of it. Before I do that, can you make sure to follow the steps in our ...

Heya @NekyoArc , thanks for pointing out these instances of untranslated text in the German localisation! I really appreciate it. I've sent over a report to the devs so we can take a look

Thanks very much for this explanation @Asterix201252 , I really appreciate it. I've been sure to highlight your suggested changes to the UI to our team to make sure they're aware as well.

Heya @Asterix201252 , thanks for this report and screenshot! Indeed, I can see that the icon is missing, and I've gone ahead and reported this internally. Thanks to @bla...

Hey there @DILL_D03 , thanks for reaching out! I understand currency you've purchased hasn't arrived in your account yet, and I'm sorry to hear about this. I'm sure we'll be able to assist with this

Please note that it can take up to 24 hours for currency to arrive in your account. Please see this article for further information. If your currency hasn't arrived yet a...

Hey there @BallparkYeti721 , thanks for getting in touch! I'm sorry to hear that you've had trouble getting your phone number authenticated. I'd love to see what we can do to get this resolved for you

From here on the forums, we're not able to assist with any account issues, for data protection reasons. Instead, I'd recommend reaching out to our support specia...

Hey @Sqtgdog , thanks for sending across your report of this same issue with long load times when starting up Anno 1800. Just to double-check, were you also getting as far as the epilepsy warning screen? I'd really like to help you solve this.

I can't see any other reports of long delays getting the game to start up, so I'm confident we can solve this with a bit of local troubleshooting. Please see the troubleshooting guide. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for...

Hey @frasoucos , thanks for coming back to us about this! It's good to hear you've uploaded these files to a support ticket. We'll be back in touch with you on the support ticket as soon as possible.

Just to note, I've redacted the support ticket number you've included in your post, since we consider it sensitive data about your account. Sorry for any confusion