Ubi-Thrupney

Hi @shene525 , welcome to our forums. I understand you've had a frustrating time of crashing with The Division 2, and I see that you've posted over in our crashing megathread as well. I really appreciate you sending across your crashing reports, as well as your thoughts about this crashing issue.

I understand you've already heard us say this, but I'll say it again nonetheless - our team is doing everything they can to investigate crashing issues. Please understand that game development is compartmentalised, so the teams and resources are very different to the teams and re...

Hey there @MalleVision72 , thanks for coming back to us about this.

I understand you've tried reinstalling the game, which is great! Thanks for letting us know. Please note, when saying 'every step possible,' we don't know which steps that is, so we might give the same troubleshooting steps again.

Please make sure you've followed the step of ...

Hey there @shabbarulez , thanks for sending across your experiences with our support team. I'm sorry to hear you've had a slow response from the team. I'm very confident our team is doing everything they can to get back to you as soon as possible.

From here on the forum, we'd be likely to be giving the same troubleshooting as has already been shared to you by our support team on the help website, so my recommendation is to continue with your support ticket. My apologies once more for the slow response.

If you've got any other thoughts or questions, please let me know.

Hey there @GoToValhalla , welcome to the Discussions forums. I appreciate you sending across this report.

I've had a look around internally, and I have not been able to find any other reports of persistent low level drops. If this continues to happen, it'd be really useful to have some screenshots of the levels of gear you are receiving, alongside a description of where you found this item. With this information, we'll be able to investigate further.

Please let me know if I can clarify this request at all, or if you've any other questions ...

Hey there @grotolaz8089 ! Welcome to our forums I understand you've not been granted exotic components when deconstructing this exotic weapon from the Anderson Manhunt missions, which I believe is the Dr Home weapon. Sorry about this!

I can see our teams are continuing to investigate this internally, as we've had similar reports. My apologies that we don't have a...

Hey @AlpineBrisket ! Thanks for sending this video across. I understand you'd had this issue during a Countdown session, and I appreciate you reporting it.

I've not quite got around to Countdown myself yet, so I'm not super familiar with what we're seeing in the video. I'm still nonetheless keen to make sure your report gets passed on internally for us to have a look at. Can you give me a brief rundown of what behaviour is happening in the video, and what should have been happening instead?

Thanks for your help! Let me know if I can clarify what I'm after

Heya @xxSWAT29xx - I can confirm this issue is currently ongoing, and our team are looking into it. My apologies for the inconvenience in the meantime. As soon as there's an update for the deconstruct option not functioning, you should see this announced over in News & Announce...

Heya @goTTxpress , thanks for sending across your further thoughts on this. I've been sure to note your feedback about not having received a cache internally, so we can keep this in mind going forwards. I wanted to reiterate again that the team are sure the caches have been sent out to everybody eligible, and I'm sorry that you were not eligible on this occasion.

I hope you've otherwise been having a good time with The Division 2. Please let me know if you've any other thoughts or questions.

Heya @braxis2010 , thanks so much for the kind words Fortunately, us over here in Player Support (both here on the forums and over on the help and support website) are not actively involved in running the game itself, so all of our resources are put towards helping players with tech and account issues. Sorry for the slow response to your support ticket - we're working to ge...

Hey everyone, thanks for these reports. I understand you don't have your caches yet - sorry about that! It's a big move, and our team are sending them all out to everyone as quickly as possible, so you should have it shortly.

In the meantime, please make sure you've got a slot free in your cache inventory

Let me know if there's any further thoughts about this.

Heya @edymemen Sorry for the slower response. We patrol these forums routinely, but we cover a lot of games, so we won't always respond straight away. We're usually along to answer stuff within a few days at most, though!

For help with restoring a character, as @SmoovejAGs very wisely shared, you'll need to contact us directly. This is for data protection reasons - we can't do account things in this public space. I understand you've sent us a support ticket already, which is great!

For any other players having similar issues, please ...

Heya @Tyranmedic , thanks for reaching out about this! I understand you've had issues with both the forum, and with lag in-game - sorry about that I'll be happy to help you solve this, though!

Can you describe more fully what happens when you use the forum? What steps are you taking, and what does it look like? Does the forum load twice, and what do those loads look like? I...

Fantastic, @Vh4ld , thanks for keeping us updated! Happy racing, go fast

Heya @FloggyTM Sorry to hear you're having a connection error when launching Trackmania. I'll be happy to help you get this sorted

I've had a look around on my end, and I don't see any reports of widespread issues with connections at this time ...

Hey @Doward7 , thanks for sending across this report! I'm a keyboard player myself, and can't say I've noticed this, but I'd certainly like to make sure we investigate.

Can you tell me if you've noticed this more on specific maps, or at specific points in those maps? you'd mentioned it happens only on road blocks, but are you able to be more specific about when you've noticed it?

Are you able to say how often this happens? Dyu reckon it'd be often enough that you could reliably record it happening in a video?

With this information, we'll be better able reproduce the issue on our side, which is the first step to potentially fixing it. Thanks once again for your report, and let me know if I can clarify these questions ...

Heya @ShepardLZ , thanks for coming back to us about this

Whatever information you can remember will be fine, even if it's just the username. However, I'd recommend also listing any email addresses you've had in the past (even if you don't know which one you'd used) so our support specialists can use them to find the account and help you access it!

I'll hav...

Hi @LEGND_SUPRSTAR , thanks for reaching out here in our forums! Sorry to hear your car skin is wonky - that's really unusual, but I'm confident we can sort this out for you

Please start with our ...

Hey @Vh4ld , welcome to our forums! Gosh, that's really unusual - I can see from your video that there's a long delay when finishing a map, and I understand your times and medals also aren't saving correctly.

What you're describing here sounds like an access problem - something is stopping Trackmania from correctly loading and saving to your system. To fix this, please see the ...