Ubi-Thrupney

Hey there @NightsGM , thanks for reaching out! It's great to hear you're giving Trackmania a go, but I understand you're having these odd black boxes during gameplay. That's really unusual! Let's sort it out for you

You've already verified the game files, which is great! Please see the rest of our troubleshooting recommendations from the ...

Thanks for pointing that out, @potko0 ! And thanks to @eyebo for confirming it is fixed already ...

Howdy there again, @oginecka50

Our team has been investigating the issue you'd reported with New World music playing when it shouldn't, and they've asked me to ask you a few questions to help them narrow down what's happening. Can you answer the below for me?

• How often has this happened? Was it just in one game? If more often, how often?
• Do you recall what you were doing in the game when the incorrect music started playing? What particular activities? How far through the progression in the Old World were you?
• Are you running the game with any mods?
• If this issue still persists after the steps I'd linked in th...

@NekyoArc Heya there Nekyo

Our teams have been looking into this, and we've had trouble finding the incorrect words on our end. Can you answer some questions for me to help us narrow down our search?

• Since your report, we've had a game update. Can you make sure your game is fully updated, and check if the issue persists in the latest version? The eas...

@Mustang-242 Ah heck, another one! Thanks, I appreciate you pointing these out. I've added it to our list.

Hey there @Vienna71_at , thanks for reaching out here on the forums! Great to hear you're giving Anno 1800 another go

I understand you've not been able to get the game started up. You mentioned you've got a code there - did you get that code from within Ubisoft Connect? If not, we've got a support article ...

Hey there @wadelouky , thanks so much for reaching out! Sorry to hear you're having the same issue with Bespoke Tailor, that's really unfortunate.

As far as I can see, besides your report and the one from ...

Heya @Eyolfur , welcome to our forums, and thanks for sharing your report of this issue! I appreciate it I've not had a look at exactly what's causing the issue myself, but what you've said sounds accurate to me. Fortunately, we're working with Microsoft for an eventual fix, but we don't have any ETA on that. My apologies for the issue in the meantime.

Hey there @TerrorKlaasje and @Ki37xVU , welcome to the Anno 1800 forums! I understand you've both not been able to find your local single player save after having played multiplayer, which is most unusual.

Usually, when this happens, it means the save file has become corrupted. There are a few methods for restoring save files, but unfortunately each of them requires having taken some steps beforehand to back the saves up. I've noted them below nonetheless.

Managing cloud saves in Anno 1800
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@Synchronos357 Oh, whoops! I'd missed that from the patch notes. Thanks for pointing that out - you're a star

@Mustang-242 Me trying to read this expedition text:



Thanks for pointing that one out, too - I've added it to my report.

Hey @IIAc3sII - sincerest apologies for the slow response, and thanks so much for this write-up. Fortunately, I can see our teams are aware of what's causing this issue, so I'm confident they're doing everything they can to move the issue along. It does sound like a huge faff to deal with, for sure, so I can understand your frustration. I'd recommend keeping an eye on our ...

Thanks for sharing your further thoughts about this, @hundreAd1800 ! I've passed them on

Howdy there @Mustang-242 ! Thanks so much for the kind words - I'm glad to hear you're having a good time in the 1800s

Spelling mistakes drive me mad, so I really appreciate you cataloguing these for us. I've gone ahead and passed all the screenshots you've sent across to our teams internally so we can sort it.

For the marketplace issue, I can see our teams are aware of this and are looking into it. I don't know yet if it's intended - we've confirmed that the behaviour is indeed as you've both described it - but if we hear back either way, I'll let you know.

Thanks again for these reports!

Hi @Davez621 , welcome to the Anno forums! I really appreciate your reports of these two issues with Pride and Peddlers - that the text is actually that of A Clash of Couriers, and that the medals are being awarded prematurely.

Fortunately, both of these are issues our team has noted internally, so we're currently investigating. That said, I really appreciate the reports! I hope you've otherwise been having a good time with the game

Heya @Synchronos357 , thanks very much for sending across this screenshot, your save file, and your explanation of the issue! All very understandable, and I've passed everything over mostly verbatim for our teams to look into. Many thanks to ...

Howdy @hundreAd1800 , thanks for that further clarification. I can see our teams have reproduced this on our side, and are investigating from there

Hey @nikki20194 , thanks very much for reaching out! Sorry to hear you're having a similar issue with DLCs not being recognised.

Can you clarify for me where you'd purchased the base game, and where you've purchased the DLCs? Please note that the base game and the DLCs need to be on the same launcher for them to be recognised - it unfortunately doesn't work to mix and match. If you've purchased the DLC and base game on the same platform, and found them to still not be recognised, please reach out to our support team directly so that we can have a closer look at your account to see what's happening.

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Hi @swisstimers , welcome to the forums

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno 1800 in German, please follow this link: ...