Ubi-Thrupney

Hey there, @lecomte38u

I've merged your topic into an existing one, which includes a response on this topic from Ubi-Thorlof - you'll find it above.

Let us know if you've any further thoughts on this!

Hi @swisshp , thanks for reaching out.

We're only able to give official support in English on these forums, so if you want to translate your posts for us, we'll be happy to help.

We offer official support and community discussion in German on our German forums, here: https://discussions.ubisoft.com/category/645/anno?lang=de

Alternatively, we've got...

Hey everyone

Just to let you know, we're only able to give official support in English on these forums, so if you want to translate your posts for us, we'll be happy to help.

Alternatively, we offer official support and community discussion in German on our German forums, here: https://discussions.ubisoft.com/category/645/anno?lang=de

And official one-on-one support from Ubisoft in German on our help site: ...

Hey everyone, thanks for your reports and insights into this issue.

Our team are aware of the issue now, and are investigating. I'd also passed on the information about Fog of War somehow being involved. We'll be hoping to get it resolved as soon as possible - sorry for the inconvenience in the meantime.

Thanks for reaching out about this, @hundread1800 - I understand these quests did not trigger when building the skyline tower, which is most unfortunate.

When you loaded an old save, the quests triggered as expected, is that correct? And have you now been able to progress and finish the questline?

Do you still have a save file where the quest wouldn't trigger? This would be most useful for investigating the issue, so let me know if you do, and I'll let the team know it's available if needed.

I really appreciate you letting us know about this, and I'l...

Hey @hundread1800 , thanks for pointing this out. I understand that each time you've saved the game with the same filename, four more megabytes have added to the file size. That sounds very cumbersome indeed!

Does this happen regardless of how long it has been since the last save? And, that save of 150MB - what happens if you save that game again, with a new filename? Does it go back down to 4MB?

I'd love to have a screenshot showing your save file names, and their sizes, so I can send that across to our developers to investigate further. Can you upload one t...

Thanks very much for pointing this out, @hundread1800 - that's certainly unusual! I'd expect it to update to the input you've switched to. I've gone ahead and reported this to our team to look into internally.

Let us know if you run into any other issues.

Hey @xanadu124 , thanks for reaching out on the forums about this unusual issue! I'll be happy to help you get this solved.

Just to make sure I understand, when you've gone back to the OId World, your population in your four cities had decreased, and you had to check your warehouse stock, and then the investors, in each of the four islands to make their populations go back up - is that correct?

Can you make sure to run through our troubleshooting guide, and in particular verify the game files? Just to rule that out, since it does fi...

Hey @bddark , thanks for trying the steps Ubi-Karl linked, and for explaining the situation further.

Nothing jumps out at me yet about what the issue might be, but it's great you're managing to zero in on the issue. From here on the forums, we're limited on what we can do. However, our one-on-one support agents are able to use a couple of system files to investigate crashes better than we can here.

Please see ...

Hey, thanks for reaching out to us about this issue, @bendefo , and getting your save files across to us!

At the moment, I'm not quite sure I understand what the issue is. Would you be able to send me across some screenshots pointing out what the problem is? This will help me to understand, and help our teams to investigate the issue. Thanks, and looking forward to your response, and helping you get this sorted ...

Hey @mikec_ri , welcome to the forums! Sorry to hear you are having trouble with artisans and freezing - that sounds most frustrating! I'll be happy to help.

Just to check, do you mean that when you upgrade workers to artisans, your game freezes? When you say you can still move around, do you mean the game's camera? And when you say everything freezes, do you mean the graphics (character models, buildings, effects) have stopped, or can you just not interact with them?

Please take a look at our ...

Thanks for coming back to us and explaining further, @evmorg90 - and thanks everyone else for your insights into this issue, too.

I'd really like to report this to our developers to look into further. Without specific information about when this happens, or even just examples of specific quests, it'd be a difficult issue for us to track down. If possible, can you keep track of which quests you have the issue with, and which steps you eventually ended up taking to make it work?

If at all possible, it'd be great to have some video footage of a quest not working. I...

Thanks for reaching out on the forums about this issue, @derbaddl - I understand that any Pyrphorian Battle Cruiser equipped with one of those four items is immediately being destroyed after a save load - is that correct?

Have you noticed this happening with any other items, or just these four?

Can you make sure to check our troubleshooting guide for me, and follow its verifying the game files step for me? This makes sure the game is fully updated correctly, and has all the files it needs. Thanks.

Once I've heard back from ...

Thanks for getting that save file across to us, @treco_ - we really appreciate it! I've gone ahead and reported this issue with the snaps to our team now, and i've been sure to include the information about Fog of War too. We'll get it looked into as soon as possible.

Sorry for the inconvenience in the meantime.

What, do blimps not drift like that in real life?

I'm kidding - thanks very much for these videos, @Misiek_1991 - I've gone ahead and reported this to our team to investigate further.

Hey @xx-psychol-xx , welcome to the forums!

We're not able to give official support for mods here at ubisoft, but hopefully someone from the community will be able to advise you. There may also be other forums run by those website who host modifications that might be a better place to ask for help - you may wish to check those websites you got the mods from

I'...

Thanks for reaching out, @teppanc - thanks for being so descriptive about what happens when the game crashes - that's really helpful!

Can you make sure to follow the steps Ubi-Karl has outlined, too. They're in our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

In this case, we'll be able to troubleshoot further with the help of some ...

Thanks so much for your insights into this one, @Wuschel523 and @Isabel_Ringing - we really appreciate it! ...

Thanks for pointing that out, @efritoo - we really appreciate it! This quirk of how the medal rarity works is something we're aware of, and are currently looking into. We're hoping to have it resolved as soon as possible!

Let me know if you run into any other issues.

Hi there @mcmanu1904 - I really appreciate you posting here

We're only able to give official support in English on these forums, so if you'd like to translate your message for us, we'll be happy to help.

Alternatively, our German forums are over here: ...