Thanks very much for these screenshots, and your clarifications on when this started happening, @nekyoarc - that's very helpful indeed.
I can confirm that this is something our team is aware of, and we're currently looking into it. I've added your report to our investigation, too.
I hope you've been enjoying 1800 otherwise 
Thanks for uploading your saves and coming back with the case number, @asterix201252 - I really appreciate all your help. I've sent your full report across to our team now to investigate further internally.
Let me know if you run into any further issues at all
Thanks for getting these screenshots across to us, @aorus2017 - I really appreciate it! I've gone ahead and sent them across internally.
When submitting and describing issues to us, although I appreciate you've sent these very useful screenshots, it'd be really helpful to us if you could more fully describe what we're seeing in the screenshot. For example, you could say what buildings, ships, or elements are being shown, and what you were expecting should happen in the game, compared to what actually does happen. Although many of us on the forums are experts in our games,...
@siebenachtel30 Hey there, thanks for getting in touch about this, and welcome to the forums! Sorry to hear you've had issues launching Anno 1800 - I'll be happy to help you get that sorted.
Please start with our troubleshooting guide. In particular, make sure you've updated your GPU drivers and operating system (which will help if indeed it is something to do with your graphics card), you've verified the game files (this makes sure the game has all the files it needs to start up), and you don't have any unnecessary background programs inter...
Thanks very much for your posts about this, @nekyoarc - we really appreciate this! And welcome to the forums 
When you say they no longer have traits, can you describe further what you mean? If possible, we'd love some screenshots illustrating this issue, so we can get them sent across internally to be investigated.
You mentioned verifying the game files, which is g...
@bigjim35 Thanks for coming back to us and clarifying the issues - that was most helpful, and we really appreciate it!
We've had reports of the schnapps issue, and we've got a fix coming out as soon as possible for that, although I'll still highlight this other issue in case it is different. Some other issues in regards to Fog of War being disabled are being investigated, and I've I've gone ahead and reported the issues you've raised to our teams too, to look into internally.
Thanks again for these reports, and sorry for the inconvenience.
Thanks very much for trying those steps for us, @chookeydawg - really unfortunate that they haven't solved the issue, but great that we've ruled out the basics as solutions!
In that case, we'd seek to troubleshoot further with some system files, which we can use to see what information Windows' Error Reporting has logged about the crash you've had. You'll find our guide showing how to generate those system files ...
Thanks for sorting out your save files for us, @asterix201252 Please put it in a .zip file, and you should be able to upload it to your ticket that way. ...
Hey, @deathtocakl - just a quick post to let you know we're continuing to look into this, and we'll be back in touch shortly. I hope you're having a good time with For Honor in the meantime
Hey, @isilenna - thanks for sending that across. I've added it to our report.
Our team has got back to me to say that this issue had been reported quite some time ago, but we'd been unable to reproduce the error, and this makes it rather difficult to solve. However, last time this was reported, an effective workaround was to restart the program and try again. Can you give that a go for me, and see if that lets you progress?
Hey again, folks 
Just to let you know, this issue has been fixed, and we're looking to get that fix out to players as soon as possible. Thanks so much for your patience.
Hey, @hundread1800 - thanks for answering those questions for me, and getting that screenshot across. I can see that this issue is currently being investigated already by our team (I didn't immediately spot this yesterday, my apologies), and I've added the information you've given me to that report to help us getting it sorted.
Sorry for the inconvenience while we look to get this resolved. I hope you're enjoying the game otherwise!
Hey, @dezerker - really unfortunate to hear you're having a similar issue.
It sounds like you've followed the steps from the troubleshooting guide we've linked already, so the next step I'd suggest is gathering those system files, and getting in touch with us via a support ticket or via social media, as we can use those files to diagnose the issue. Let me know if you have any trouble generating the files, or getting in touch.
Thanks for getting those two videos across to me, @isilenna - that's most helpful!
As far as I can see, this specific issue with this quest has never been reported. I've gone ahead and reported this to our team now, to investigate further internally, and we'll look to get it resolved as soon as possible. Sorry for the inconvenience.
In the meantime, just in case we need it, would you be willing to share your save file with us? ...
Hey there @halveliter24 , welcome to the forums, and thanks for reaching out about this! Sorry to hear you're not seeing the game in your library, and we'll be happy to help.
We've got a support article detailing the probable reasons for this, which you'll find here. As it explains, it's best to make sure you are signing into the correct account, and also try deleting Ubisoft Co...
Fair enough, @nicholas_steel - I'll pass that on to our team. Thanks for the feedback!
In the meantime, I know it's a bit more cumbersome, but using win+shift+s to open the snipping tool and using that, since it defaults to putting the snip on your clipboard - that could be a useful workaround.
Fair enough, @nicholas_steel - I'll pass that on to our team. Thanks for the feedback!
In the meantime, I know it's a bit more cumbersome, but using win+shift+s to open the snipping tool and using that, since it defaults to putting the snip on your clipboard - that could be a useful workaround.
Hey everyone, thanks for your posts about this.
We're continuing to investigate the issue of these achievements already being unlocked, and we're looking to get it resolved as soon as possible. My apologies that we've nothing more to report at the moment, and for the inconvenience while we sort it out.
Thanks very much for your report about this, @hundread1800 - that's most helpful!
This is something we've reported, and I've added your report also to help with our investigation. We'll get this looked into as soon as possible - sorry for the inconvenience in the meantime.
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