Ubi-Thrupney

Hey @antifreak2011 , thanks for reaching out.

We're only able to give official support in English on these forums, so if you'd like to translate your message for us, we'll be happy to help.

Alternatively, our German forums are over here: https://discussions.ubisoft.com/category/661/spieler-support?lang=de

And we offer one-on-one support in German on our help site, too: ...

Thanks very much for getting these additional screenshots and explanations across to us, @humility925 - that was most helpful!

I've gone ahead and reported each of these to our team to investigate further internally. Let me know if you run into any further issues at all.

Thanks for your feedback on the tourist happiness tab's design, @hundread1800 - I can certainly see how making it taller would help with visibility, and I've passed your feedback about this along to our team

I hope you've been having a good time in the 1800s otherwise!

Thanks for sending these two issues across, @nicholas_steel - I've gone ahead and reported them both to our team to investigate further

Hey @antoine0010 , welcome to the forums! Thanks for reaching out this change in the controls.

I'm not quite sure I understand. Do you mean that, when holding shift and pressing U to upgrade multiple residents, it actually downgrades instead?

Please make sure to verify your game files, just to make sure the files are all as they should be. You'll find that step in our troubleshooting guide. Can you also double-check in the game settings that you haven't changed any of the keybinds?

It'd be great if you could clarify what is...

Thanks very much for your insights on that, @nicholas_steel - that does indeed make sense!

Hi @flachtyp , thanks for reaching out about this. Sorry to hear you've had trouble demolishing your old harbour, and I'll be happy to help you look into this. Sorry for the delay in getting back to you, too.

Can you tell me what happens if you save and then reload the game? This lets the game load all the assets fresh, so we'll be able to see if it still loads the boxes.

Can you also check our troubleshooting guide for me? In particular, please make sure you are doing the verifying game files and running as admin steps from it. ...

Hey @isilenna , welcome to the forums! Thanks for your post about the Pay No Ransom quest, and I'm sorry to hear you've run into an issue with it.

We'd resolved a few issues with this quest back in 2019, so it's unfortunate to see that something has gone with it for you. Can you check our troubleshooting guide for me? In particular from that guide, please make sure...

Hey, @hundread1800

Yeah, that's certainly confusing - thanks for pointing it out! It'd make more sense for their colours to be the same. I'll go ahead and pass this feedback on to our team to look into internally. Thanks again, and I hope you've been having a good time in 1800 otherwise ...

Hey there, @dikkeduif_ - thanks for your report about this.

When you say your ship goes somewhere not related, do you mean just randomly out into the ocean, or do they go to another, unrelated port? It looks like you've tried to send over a second screenshot there which may have answered my question, but it doesn't seem to have uploaded.

If your ship is stopping in the middle of the ocean randomly, I can confirm this is something we've got fixed for an upcoming update, which we'll be releasing as soon as we can. If something else is happening, please let me know, and I'll be happy to help you get to the bottom of it ...

Hey there, everyone - thanks very much for waiting.

Our investigations on this one are ongoing, and our devs have asked me if anyone facing this issue can send over their save file? You'll find your save file here: %userprofile%\Documents\Anno 1800\accounts

Please zip up your save file, upload it to a third party file hosting service of your choice, and then send me a link to it here on this forum thread.

Once I've got your save file, I'll get it sent across to help with our investigation. Thanks so much in advance for the help, folks!

Hey @Expat55 , @Lady_Eilhart , and ...

Hey @Asterix201252 , and everyone else who had insights to share on this!

Our devs have looked into this, and I'm here to report that this is working as intended. Lumberjack huts and orchards work differently, and this is why a difference can be observed.

Please let me know if there's any further thoughts or questions, and happy farming/woodcutting

Hey again @RosDinkgreve , thanks very much for waiting while we've looked into this.

Can you tell me which influence difficulty you had set for the save? Our devs have asked for this information to help with their investigation.

Thanks once again for your help!

@antzatthepub Thanks very much for getting those two screenshots across to us, Antz, and for all your patience with this.

I've passed everything over to our team to investigate further, and we'll look to get this resolved as soon as we can. Sorry for the inconvenience in the meantime - I hope you've otherwise been having a good time in Paris!

Thanks very much for clarifying the situation for us, @revenskrev - really pleased to hear you were able to get to the bottom of it, and thanks for your thoughts on how it is designed, which I've passed on.

Let us know if you run into any further issues

Thanks very much for trying the steps in our guide, @orolmy - that's most helpful! Thanks also for your comments about tech support - gave me a giggle, they did.

That said, can you be sure to also verify your game files? This makes sure the update didn't break any files, and everything got updated as it should. The steps to do this vary between launchers, but you'll find links explaining each in our ...

Thanks for the clarification, @cyczarn - that's very useful! I've passed your feedback about this onto the team to look into further. I'm not sure if this is intended behaviour myself - can't say I've noticed! But we'll investigate nonetheless.

Let me know if you run into any other issues.

Thanks very much for clarifying the situatio for us, @changomorado - that was most helpful!

Sorry for the issues with the support website. When you get the hanging loop when trying to log in, refreshing the page should bring you to your logged-in dash. That said, I appreciate that there's a few issues with our current help site (it is new, and we're still working on it), so if that doesn't work, we can also be contacted via Twitter DM and Facebook PM for us to securely take those system files from you, at the links below.

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