Ubi-Thrupney

Hey @shadlow1984 , @AndN4sc , and @w1n3r2 - thanks very much for getting in touch about these crashes. I'm sorry to hear that they've been so frequent, and I'd really like to help.

Can you make sure you've done our ...

Hey there @gundleib

We're only able to give support in English on these forums. If you translate your message for us, we'll be happy to help.

Alternatively, we offer support in Russian if you submit a support ticket at this website: ...

Hey @xlastovi , thanks for getting in touch about this. I understand you've not been able to view mission stats due to your emote menu button getting in the way - I'm sorry to hear about this!

I really wanted to report this issue to our teams to look into internally. Can you answer the questions below for me?

• Which platform are you playing on?
• Which gamepad are you using?
• Are you using the default control scheme? If not, can you try that for me to see if that fixes the issue? ...

Hey @komsboult , welcome to the forum, and thanks very much for reaching out about this. I'm sorry to hear you've not found Armour Kits to correctly fix your armour. Thanks very much for your report of this.

Just to double-check, are you referring to stacks of the Fragile Armour debuff? If so, I can report that this is something our teams are currently investigating internally - if the armour is broken by special ammo, the debuff sometimes does not get removed correctly by armour kids, and we're looking into this issue. My apologies for the inconvenience while we continue with that.

Please let me know if I've misunderstood, and you are referring to another issue. In that case, it could be useful to have a screenshot or two demonstrating th...

Thanks for your insights there, @adrian-11 - I really appreciate it!

I can certainly agree that verifying the game files is a great troubleshooting step, as well as making sure your GPU drivers and Windows install are fully updated. You'll find both of these steps described in our troubleshooting guide.

...

Thanks for this report, @zeppelinshermit , and so sorry for the inconvenience while we look into this issue. I've added your report to our ongoing investigation - let me know if you've any questions in the meantime.

Thanks for coming back to me so promptly, @pavelpru

Our teams have asked a few additional questions:

1. Which monitor do you use?
2. Can you approximate how often this happens? Out of how many launches of the game would you say you noted this issue and had to restart?
3. Can you send us across a couple of files? We'd need two files: a DxDiag file (...

Cheers @Asterix201252 - I really appreciate that.

If anyone has a save file with one of these quests currently active (with the setting for them disabled, of course), can you send us it? Our team has asked for this to help with our investigation. You'll find the save file location listed in this support article.

Once you've got t...

Hey @guybrush_pluto , @hedition , and @SirHarryPierce for your posts about this issue. My apologies that this isn't somet...

Hey @pavelpru , thanks for coming back to us, and being so thorough with your relaying of the issue - that's most helpful! Do you work in tech, by any chance?

I've gone ahead and reported this to our teams to investigate further. In the meantime, can you tell me what refresh rate your monitor is running at? If it's more than 60Hz, can you ...

Hey @alejandrov1828 , welcome to the forums

Just chiming in to second what ...

@Asterix201252 @SirHarryPierce Hey Sir Harry and Asterix, thanks for pointing this out to us. Sorry to hear these tutorial quests have been popping up.

I've ...

Hey everyone, thanks very much for your posts about this. Great to see you're all excited for the various celebration items we've got, but really unfortunate that some of you don't seem to have access to the Ship of the Line skin.

Indeed, our teams have identified an issue where some players are missing the skin, and are currently investigating. My apologies for the inconvenience in the meantime.

Let me know if there's any further thoughts or questions while we look into this.

Hey, @misc1985 - that's fantastic news, thanks for updating us! I'll let the team know that the issue is resolved for you

I hope you're having fun in Paris

Thanks very much for sharing that case number with me, @chaper44 - that was most helpful!

I can see that our teams had been tracking this issue, but it had looked like the problem was resolved, so it's most unfortunate you've not been able to collect the key.

Can you be sure to double-check that you've got the console and all software fully updated, and that you give the console a power-cycle? You'll find some instructions on how to perform these steps in our ...

Thanks for reaching out about the Home Sweet Home trophy, @mobe25 - I'm sorry to hear it hasn't been unlocking.

Can you tell me if you'd already unlocked the trophy on another console, perhaps a PS4? If that is indeed the case, please try completing any main quest or side quest to prompt the PS5 to retroactively unlock the trophy.

If you've only ever played on PS5, I'd certainly like to investigate further. Can you please try completing a main or side quest anyway, just to be sure, and if it still doesn't unlock, please send me some screenshots. In this case, I'd l...

Thanks for reaching out about this, @stelios907 - I'm sorry to hear you've not been able to kill The Crozier, having already completed the Jorvik arc.

Our team is currently looking into this issue. Can you check for me that you've got your latest affected save uploaded to the cloud? Here's our guide showing how to...

Hey @Draeoth , thanks for your posts! It's good to hear that your vendors have restocked! This happens every two hours, or after a level-up.

I'm sorry to hear you're still having an issue with receiving runes when travelling, however. This is an issue our team is currently aware of, and are investigating. My apologies for the inconvenience in the meantime!

Let me know if you run into any further issues, and have fun with the river raids

Thanks for your post about this, @SpirantCrayon22 , and @azullFR too for your further insights.

Indeed, we're tracking an issue with Major Aegis Runes and their av...

Thanks for reaching out about this, @p4n4v454 - I understand that after pushing the shelves out of the way, you should indeed be able to climb out that window, so that's most unusual that it is blocked!

Have you double-checked that you have the right quest? This is an objective of the Royal Fox Hunt quest, so please check if you've got this quest step yet.

If you are sure that you do, can you check our ...