Ubi-Viral

Hey, yagizy.7!

Thank you for getting in touch about this.

This is actively being investigated.

Apologies for any inconvenience caused.

Hey, JPMRSPUFF!

f you are encountering the "Failed to load player profile" error, please try deleting the local and PSN cloud save data for Rainbow Six Siege. Please note that if you delete your Save Data for Rainbow Six: Siege, your progress and unlocks will remain. However, you will lose all preset loadout configurations and Situation progress.


Local save files:
https://www.playstation.com/en-in/ge...ystem-storage/

PSN cloud save files:
... Read more

Hey, folks!

This issue with the error "Please wait, synchronizing data" is currently being investigated by the Rainbow Six: Siege Dev team. This is the only information that I am able to share at this time.

Apologies for any inconvenience caused.

Originally Posted by JackForTheFun
After the game update,it fixed for me,however,i still could not find the location of the file even asking the customer service,they just fool me around

Glad to hear this is sorted for you. I believe the file is located here: C:\Steam\steamapps\common\Tom Clancy's Rainbow Six Siege

Hey, rike.-!

Sorry to hear of your ping issues. I would advise ensuring your connection is in the best health to play. In order to do this please try the steps HERE.

If you still get high ping after completing these steps, please let us know.

Thank you.

Hey, lil_miko!

Sorry to hear that you were temp banned. I would advise you to check your system to ensure nothing is on it that may have triggered this ban as the next ban may be permanent.

We are unable to remove temporary bans so you will need to wait for it to be over before being able to play again.

I would also advise you reset your account password and set up 2 Step Verification to ensure no one else is accessing your account. You can find how to set up 2 Step Verification here:

https://support.ubi.com/en-GB/faqs/0...-Verification/

Thank you.

Hey!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here.

Hey, AlphaGamer135!

Thanks for getting in touch about this. DDosing is against the code of conduct for Rainbow Six: Siege and doing so will result in a permanent ban. If you encounter cheaters in-game please use the in-game reporting feature only.

Hello, StanBoi!

Thanks for reaching out about this. Please never share personal information on a public forum. As such I have removed your email from the post. We were experiencing some degradation earlier and this may have been why you were unable to get the emails or connect. Can you try again please.

Originally Posted by rsv4GANG.
I am being asked for an activation code for the TTS when I already own the game. Anybody know what to do?

Hey! The TTS has been added to your account. If it is live you should be able to now play.

Hey, ProtoType_CH1NA!

Sorry to hear of the connectivity issues you have been getting. In regards to the bans we are unable to remove these. However, I would advise completing the steps linked below to troubleshoot the connection problem:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If the issue continues after completing these steps, please get back in touch so we can help you further.

Thank you.

Hey, GJN_mqxi.!

Sorry to hear about your payment issues. Do you have the game on Steam or Uplay. If it is Steam please make sure the Steam Overlay is enabled, you can find how to do this here:

Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. ...
Right-click the game in your Library > Select Properties > Under the General tab, check the box next to Enable the Steam Overlay while in-game.
The default shortcut is Shift + Tab.

If it is Uplay, please close any anti-virus or pop up blockers temporarily and test to see if it works.

Please let us know how you get on, thank you.

Hey, ZygsztanEYEY!

Sorry to hear about your connection issues. If you are able to connect through mobile but not your home internet this would mean there is an issue with your home network, to troubleshoot this please try the steps here:

https://support.ubi.com/en-us/faqs/0...inbow-6-Siege/

If the issue continues after trying these steps, please contact your Internet Service Provider to see if there is any issues on their side. Also please get back in touch here if it is still happening after doing this.

Thank you.

Hey!

MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.

For more info, check out our Dev Blog at: http://rainbow6.com/mmrrollback

Hey KC_zootopia!

Sorry to hear that the F5 key was not working. Have you tried resetting your key bindings to see if this helps?

How long has this been happening for or was it just for that match?

Hey! You should both now be able to access the TTS from your Uplay library.

If you are still having issues with this, please let us know.

Thanks!

Originally Posted by jailedfreedom
When the automatic minimize happens, it shows "File System Filter 'BEDaisy' (Version 10.0, ‎2019‎-‎10‎-‎10T15:33:36.000000000Z) unloaded successfully." in event viewer. Why would battleye unload during play?

If you are yet to xould you try disabling any firewall / anti virus to check that it's still doing that. You can also add an exception to BattlEye if it is that causing the issue. Also do you have the game or BattlEye on an SSD?

Hey, armyink!

Sorry to hear that you have lost MMR due to being in a game with cheaters. MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.

For more info, check out our Dev Blog at: http://rainbow6.com/mmrrollback

Thank you.

Hey, Tummu!

Sorry to hear that you received a penalty due to a disconnection. I understand that this can be frustrating, unfortunately we are unable to remove these types of bans.

I can appreciate that this is not the outcome that you had hoped for and I apologize for this. Rest assured we do want you to still enjoy playing and I am happy to pass any feedback that you may have on to the Rainbow Six: Siege team.

Thank you.

Hey OPS_Quevin!

I have looked into your account and can see that you have the Test Server. Could you check again if it is there please.