Ubi-Viral

Hey, BOLZENsetzer!

Welcome to the forums. We would like you to check that your system is meeting the minimum system requirements, outlined in our support article here:

https://support.ubisoft.com/faqs/000055859

If they do, we would also advise you to make sure that your graphics cards drivers are updated:

Nvidia: ... Read more

Hey, robinK3214!

Welcome to the forums. Thank you for reaching out about the crashing issue you have been having.

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY

... Read more

Hey, Edu_Speed!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Thank you.

Hey, Salt_Fist!

Thank you for reaching out about the issues you are having. What kind of controller are you using?

Could you confirm the name of the weekly please and provide an image showing you have completed it also?

Originally Posted by VOID.mosa
@ubidork still doesnt work

Originally Posted by Da_whis
same issue

Thank you for getting back to us and sorry to hear that the game is still crashing for you. Can you please provide the following information about your system:

Operating System:
Graphics Card:
Processor:
Are you running Vulkan?
Are your graphics drivers fully up... Read more

Hey, LeeZiCheng!

Thank you for reaching out about your issue with Hyperscape and Twitch drops. You can upload a picture from a URL with the 'Insert Image' option within the text editor on the forums.

Would you be able to try the following troubleshooting for your Twitch drops issue:

https://support.ubi.com/en-GB/faqs/000025585

If you are still not able to connect, please reach out to us on our social media channels with your account information. You can do this here:

... Read more

Hey, folks!

If you are still experiencing this issue after updating your graphics card, please reinstall the game again and see if the issue persists.

Thank you.

Originally Posted by Bossman06_06
i deleted the game and installed it again but it still says the same thing

Hey, Bossman06_06!

Welcome to the forums! Is your Windows fully up to date? Additionally please also try the steps here:

https://support.ubisoft.com/en-GB/Fa...roubleshooting

Thank you.

Originally Posted by Bossman06_06
i already updated my windows and verified the games files but the problem continues

Sorry to hear that it is still happening. We would appreciate it if you could send us your system files via a support case please. You can find how to do this here:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinf... Read more

Hey, folks!

We are aware of the issues currently affecting players with AMD GPUs on Windows 7.

While we will not be able to support these systems during the Technical Test, we're hard at work on a fix which we hope to have in time for your next opportunity to play.

We apologize for the convenience, but can't wait to see you in the Hyper Scape soon!

Originally Posted by eloluap
Okay, then it will be that.
Do you know if it would work, if I setup a Virtual Box with Windows 10 and run it in that?
I cant update to Windows 10 atm because I cant risk loosing data. Will do that in a month after my exams.

I am afraid I am unable to advise if doing that will work or not. If there is no risk to your system or files in doing this it may be worth a go, however, this is entirely your decision to do so.

Originally Posted by eloluap
Oh, I think I fixed this Error with installing the Visual C++ Redistributable for Visual Studio 2013 manually.
It doesnt stop loading right there and will show the steps 2/3 and 3/3.

Just to let you know.

Oh awesome stuff!

Are you able to play the game now?

Originally Posted by eloluap
No sadly not, it still is optimizing the shaders every time I launch it. Then double black screen and crash.
Maybe I will try the Virtual Box thing later.

OK, let us know how you get on please.

Thank you.

Hey, Qag.!

You can also report players using the in-game report option as well as on our social media channels here:

Facebook

Twitter

Please ensure you message us in a private message and send in any evidence you have as this is most helpful with our investigations.

Thank you.

Hey, raiyanxgamer96!

I have looked over your case and have sent you a response to it. If you could please check the case and respond to it.

Thank you.

Originally Posted by Pishoved
Update:

I just upgraded to windows 10, and the issue is now fixed for me.

Awesome to hear that you managed to get this working!

Hey, bubbleman5!

Welcome to the forums, sorry to hear that you are running into this performance issue, thank you for the steps that you have tried. Can you also try the following please:

Run the game with ADMINISTRATOR RIGHTS.

Verify game files in UPLAY PC

... Read more

Hey, NikolkasekF!

Welcome to the forums!

If this is a permanent ban then it is not able to be removed. However, if it is a temporary ban then you will need to wait until the ban is over before being able to play again.

Thank you.

Hey, Pattywick66!

Your game does not have an activation key. If you are being asked for one please reinstall Uplay and try to launch the game again.

If your issue persists, please let us know.

Originally Posted by vLy.Diterix_
BTW I have latest drivers for my graphics card

Hey!

Sorry to hear that you are running into this issue. Could you try also reinstalling your graphics card drivers as well as the additional steps from here:

https://support.ubisoft.com/en-GB/Fa...roubleshooting

If the issue persists, please let us kno... Read more