Ubi-Viral

Hi folks,

We can confirm we are aware of the Building Contractor uniform being missing and it is being looked into.

If you are missing other uniforms, please reach out to us via a support ticket or alternatively our social media channels:

Facebook

... Read more

Hey, Shaneshrader99!

Thank you for providing us with this report. Could you reach out to us with the players details that are causing this via a private message on our social media channels:

Facebook

Twitter

In regard to no longer being able to connect, could you try turning your router off and completely powering down your console. Then turn the router back on and power up your console, this will clear the cache of your console and also assign a new IP address... Read more

Hey, Jurbel.FromHell!

You can next change your username on the 04/07/2020

Please let us know if there is anything else we can help with.

Thank you

Originally Posted by Alfon_R6
what else do you need?

Hey! We can see that you have posted an image of your in-game skin selection but not the Ubisoft Club reward page as requested. Could you provide this please?

Originally Posted by ChickenReaper-.
One of my friends has the fire universal gun skin but wasn't part of Rainbow Six Siege until a year ago, so how does that work?

Originally Posted by KinglyKaiser
My friend somehow got the fire skin, even though he only got the game after the release of Shifting Tides.

If you believe you are entitled to the fire skin, please provide an image showing it ... Read more

Hey, ItsPrymusBlack!

So sorry to hear about your connection lost issue. I am afraid we are unable to change the outcomes of matches. There has been some ongoing server issues at the moment, however if this continues to happen please try the steps here:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If there is anything else we can help with, please let us know.

Hey, CakeMakerCailyn!

Sorry to hear that you are experiencing this issue with the trophies. I completely understand how this can be frustrating.

We do wish we can unlock them for you however we do not have access to the Sony systems to do this as it is their own Internal system.

Could you let me know the names of the specific trophies in question? It is possible that there is an ongoing issue with the ones you are having issues with but without the names I am unable to check.

Thank you and I look forward to your reply.

Hey, Ezg2003!

So we can look into this further with you, please reach out to us via private message on our social channels here:

Facebook
Twitter

We are unable to assist with this issue on the forums due to Data Protection.

Thank you.

Originally Posted by MaDDmAn1207
Love you man
no homo
his solution worked

Awesome to hear that this has been sorted for you MaDDmAn1207! Please get back in touch if you need anything else.

Originally Posted by DepredatorV
I had same issue. Please can you help me?

Hey, DepredatorV!

Can we first ask that you ensure your Ubisoft and Epic Games accounts are linked as advised HERE and also that they are set to the same region.

If this is done and the issue persists, please create a support ticket ... Read more

Originally Posted by FI.Beldin
It's definitely not fixed. A co-op game with three players total, population around 100K at the moment with a lot of specialized island for housing, resource gathering and industry. Game loads up, and when we did just about nothing, it kept running. However, when the first actual in-game actions happen (like upgrading houses or moving a building etc), the LR40 error dialog popped up almost immediately.

When all players turned all their graphics settings to LOW, we were able to play longer. At medium settings or above, the game crashes to LR40 very swiftly after loading the save.

Were you able to submit a support ticket for this issue? If so w... Read more

Originally Posted by Kakasihe
May this is helpful for this issue:

Hey! Thanks for the helpful link ... Read more

Hey, TTV_GG_ImToGood!

Sorry to hear that this has happened. If you are encountering the "Failed to load player profile" error, please try deleting the local and PSN cloud save data for Rainbow Six Siege. Please note that if you delete your Save Data for Rainbow Six: Siege, your progress and unlocks will remain. However, you will lose all preset loadout configurations and Situation progress.

To delete local and cloud saves, please follow the steps under "How do I delete saves I don't want?" in this Xbox support article:
https://support.xbox.com/help/games-...game-saves-faq

Once you have deleted the save files from both the local storage and online storage, launch the game again to see if the issue has resolved.
... Read more

Originally Posted by Y4MA
sadly no I other mouse i've are broken
I'll update once I buy a new mouse.

Hey Y4MA!

Thank you for your reply. It would be greatly appreciated if you do that, thank you!

Originally Posted by khrusto
Same issue
Nothing helped

- closing both clients
- deleting Uplay cache
- launching both clients as admin
- [Please enter your CD Key]

But I don’t have Verify button in EGS library game submenu http://joxi.ru/DmBxWgVuJlYoEA

Locate installed game in Uplay does not work ...

Read more

Originally Posted by s.h.a.r.kk
I did.it's in my case list

for image:
https://drive.google.com/file/d/1zfa...ew?usp=sharing

Thanks for the reply! You will need to wait for a response on your case please.

Originally Posted by Zhen--
Okay thanks!

Don't hesitate to reach back out should you need anything else.

Thanks!

Hey, cadence.jh!

We are sorry to hear that you are not able to use in game chat in Rainbow Six: Siege. Communication is a big part of our tactical based shooter and we can appreciate the impact this has on the game experience if this is restricted.

Due to changes that were necessary to improve our overall communication, we introduced a new form of technology to vastly improve our voice chat. There are, however, restrictions in place in some countries that hinder players from benefiting from these changes.

Sadly we aren't in a position to be able to influence changes on these restrictions and we ask for your understanding in this matter.

You can still try the following troubleshooting steps, to see if it helps with this matter. ... Read more

Originally Posted by Vexk-
I have the exact sam eissue, mvp, sound and everything!

Originally Posted by AusCyber
This happens to me as well, and my mic audio doesnt work either. it gives me a connection error

Please describe the audio issue you are having. (Example: Muffled gun audio, missing footsteps/gun audio, reverse audio)
What platform are you playing on?
Does it happen on... Read more

Hey, cybersinn!

Sorry to hear that you have been getting errors, can you elaborate more so we understand what is happening? Which error are you getting? Are you playing casual or ranked?

What were you doing when this occurred (team kill, defusing etc..)? If you are able to provide an image of the error that would be most appreciated, thank you.